Question Onboard sound issue ?

[threlfaw]

Hi First post so go easy 😉

I've recently bought a ASUS ROG Strick B760-F WIFI Motherboard.
Set up with i7-14700 processor and 32Gb memory. Updated the BIOS with the latest version due to compatibly issues with the i7, installed Windows 11, all good.

Decided to plug in my new Speakers, Pre Sonus Eris E3.5, stereo speakers into the Line-out socket and played some music and discovered an issue.
One channel plays and sounds great, the other makes a couple of cracking noises and plays nothing.

Id originally thought my speakers were the issue so tried another set, some old Tecknicka ones and get the exact same issue, one plays, one doesn't.
Really odd. Ive tried updating sound drivers etc but no change at all.

As I bought the MB and kit for working with sound on the PC this isn't a good thing. Please can someone help?

Thanks in advance

 

[CodeConnoisseur]

For a quick test without trying to troubleshoot drivers in Windows (annoying) you can boot e.g. Ubuntu or some other Linux distribution written to a live flash drive with Rufus and boot from that and try again. If that works it's a Windows drivers issue, otherwise you're probably looking at the motherboard analog audio chipset having some problems or there's some RF radiator nearby.

I've heard a lot of people having issues with their 3.5mm audio on this forum recently, I think they must just be made cheap. Plus, analog audio is of course highly sensitive to interference, so with all the electronics around it requires careful shielding or you'll get all kinds of sound quality issues.

 

[dwd999]

Is this with a cable that you know worked before or is this with a new cable? A description and specs for the cable would help. Also does this cable work on the front panel headphone jack on your computer or on the green jack on any other computer?

 

[threlfaw]

For a quick test without trying to troubleshoot drivers in Windows (annoying) you can boot e.g. Ubuntu or some other Linux distribution written to a live flash drive with Rufus and boot from that and try again. If that works it's a Windows drivers issue, otherwise you're probably looking at the motherboard analog audio chipset having some problems or there's some RF radiator nearby.

I've heard a lot of people having issues with their 3.5mm audio on this forum recently, I think they must just be made cheap. Plus, analog audio is of course highly sensitive to interference, so with all the electronics around it requires careful shielding or you'll get all kinds of sound quality issues.

Thanks for the reply, i'll give that a go today and let you know how I get on.

 

[threlfaw]

Is this with a cable that you know worked before or is this with a new cable? A description and specs for the cable would help. Also does this cable work on the front panel headphone jack on your computer or on the green jack on any other computer?

I've tried a pair of speakers used on my laptop that work fine and get the exact same issue, so its not the speakers, cables or whatever. I'll give them a go on the front to see what they are like also.

 

[threlfaw]

Just to update, tried the speakers on the Headphone jack on the front and they work absolutely fine.

 

[threlfaw]

For a quick test without trying to troubleshoot drivers in Windows (annoying) you can boot e.g. Ubuntu or some other Linux distribution written to a live flash drive with Rufus and boot from that and try again. If that works it's a Windows drivers issue, otherwise you're probably looking at the motherboard analog audio chipset having some problems or there's some RF radiator nearby.

I've heard a lot of people having issues with their 3.5mm audio on this forum recently, I think they must just be made cheap. Plus, analog audio is of course highly sensitive to interference, so with all the electronics around it requires careful shielding or you'll get all kinds of sound quality issues.

Tried with a Linux distro and get the exact same issue, so seems a issue with the socket?

 

[dwd999]

Just to update, tried the speakers on the Headphone jack on the front and they work absolutely fine.

At least now you know its the rear socket and that you'll need to return the motherboard under warranty.

 

[threlfaw]

Yep, its getting picked up on Monday. Thanks for all your input