one week old PC, BSOD 1-3 hours into playing a game? dxgkrnl.sys+5d134, atikmdag.sys

GoSlothOrGoHome

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Jul 24, 2015
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I built this PC less than a week ago and it worked completely fine. Two days ago I updated my graphics drivers from AMD's gaming evolved. I've gotten multiple blue screens since [and uninstalled and reinstalled drivers once already], but only about an hour or so in of playing a game. It runs on ultra at 60FPS and the temperature never reaches (nor has ever been) above 75 degrees.

http://imgur.com/YZEyUwr,yPPg5kv,8VROtS7 here is a link for my crashes, device manager and recorded idle temperature.


As you can see, the last two times it has crashed have been from dxgkrnl.sys+5d134 which when I googled said it could be the drivers. I had two tech shops look at the issue, neither of which could figure it out. [and still tried to charge me for their service...hah!]
I have an XFX R9 280x, i5 4770k and 600W PSU 8gb ram.
I saw in another thread to run FurMark. I ran it until it hit 73 degrees, and it was still running smoothly. MSI afterburner never even logged a temperature above 75 since I got the card playing very graphic intensive games on ultra high settings.
At this point I'm extremely desperate for help.


Additional information:
After playing a game [in this case, Diablo III] for about an hour or so, the game will suddenly freeze and crash, forcing me to use Alt Ctrl Delete --> task manager and manually ending it. No error message, no buffering mouse icon, nothing. If I try to play a different game without rebooting, that's when I get blue screened. So basically, it works as long as I reboot every hour.

It just crashed mid game while playing counter strike...I tried to reboot the game, got glitchy sound for about 3 seconds, then it crashed.

I followed the this link here and this link http://www.tomshardware.com/answers/id-1961790/bsod-dxgkrnl-sys-dxgmms1-sys-nvlddmkm-sys.html

However, the problem is slightly different. They have instant crashes where as mine crash between 1 and 3 hours of gameplay.
I tried reinstalling my drivers twice with no luck.

My PC components: http://pcpartpicker.com/p/Gsd4Vn


Mostly everything is under warranty..is it just best to return everything and start from scratch again?


http://i.imgur.com/XW7o25D.png <--- mini dump info via bsv
 
put the actual memory .dmp files on a server like microsoft onedrive and post a link.
The required fields in your photos were covered up.

Two types of problems shown, graphics hardware not responding and a system service exception but I could not see the hex error code (it was cut off in the screen capture)

first guess would be overclocking drivers but would really need the .dmp files
 

GoSlothOrGoHome

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Jul 24, 2015
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4,510



Sorry for the long delay for response, I swapped out my PSU to see if that would fix the problem and so far it hasn't crashed...but just in case, I'm still reporting back to this thread. How do I gain access to .dmp ? It's saying I don't have permission to access the file..
 
the file in its default location is owned by the system rather than by a user so you can make a copy of the file. It is a binary file so you have to use a windows debugger to read it. (or a tool like whocrashed.exe or bluescreenview.exe)