Ongoing problem with packet loss and ping spikes.

[Andy_52]

Iv been dealing with this problem for over a month now after 15 calls to the ISP and 3 techs out to check the cables I am getting pretty frustrated. Im an avid online gamer and for the passed month I have been having huge ping spikes, rubber banding and constant small disconnections, which assume are from when the packet loss occurs. It is unplayable, I haven't been able to enjoy my free time at all. Here is a trace route to the game server for league of legends.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| INTEL_CE_LINUX - 1 | 1179 | 1178 | 0 | 2 | 138 | 0 |
| INTEL_CE_LINUX - 1 | 1148 | 1139 | 9 | 22 | 562 | 10 |
| INTEL_CE_LINUX - 1 | 1140 | 1129 | 9 | 23 | 594 | 13 |
| INTEL_CE_LINUX - 1 | 1152 | 1144 | 9 | 25 | 504 | 20 |
| INTEL_CE_LINUX - 1 | 1152 | 1144 | 12 | 27 | 560 | 17 |
| INTEL_CE_LINUX - 1 | 1148 | 1139 | 13 | 35 | 527 | 33 |
| INTEL_CE_LINUX - 1 | 1152 | 1144 | 21 | 38 | 527 | 47 |
|________________________________________________|______|______|______|______|_

The loss starts at the 2nd hop and continues downwards, the ping average is very small but as you can see it spikes to 600ms.

Here is when i ping the 2nd Hop

Ping statistics for 99.253.240.1:
Packets: Sent = 360, Received = 355, Lost = 5 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 107ms, Average = 18ms

here is pinging google.ca

Ping statistics for 172.217.2.131:
Packets: Sent = 180, Received = 177, Lost = 3 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 208ms, Average = 38ms

this is my own router
Ping statistics for 192.168.0.1:
Packets: Sent = 120, Received = 120, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 31ms, Average = 1ms

Can anyone please help me resolve this? The loss occurs on everything browsing, streaming, any game I play, any browser.

My connection is wired, I fully disabled the wireless as part of the trouble shooting. I port forwarded for every game. The changes I made to the connection in network settings were:
Turn Green Ethernet to disabled
Energy Efficient Ethernet to disabled
Flow Control to enabled for both Rx and Tx
and Interrupt Moderation to disabled.
Iv replaced the Ethernet cables and rogers said the outside lines look "good".
The modem is powered directly from the wall outlet.
I also tried a different brand and new modem. (both from my ISP)

The cmd tracert
Tracing route to INTEL_CE_LINUX [104.160.131.1]
over a maximum of 30 hops:

1 * 1 ms <1 ms INTEL_CE_LINUX [192.168.0.1]
2 14 ms 20 ms 23 ms INTEL_CE_LINUX [99.253.240.1]
3 16 ms 18 ms 48 ms INTEL_CE_LINUX [24.156.157.86]
4 158 ms 405 ms 139 ms INTEL_CE_LINUX [24.156.157.81]
5 144 ms 139 ms 294 ms INTEL_CE_LINUX [24.156.144.129]
6 303 ms 111 ms 78 ms INTEL_CE_LINUX [24.156.144.178]
7 359 ms 258 ms * INTEL_CE_LINUX [24.156.144.178]
8 76 ms 385 ms 334 ms INTEL_CE_LINUX [104.160.131.1]

ping test
http://www.pingtest.net/result/144008232.png

speedtest
http://www.speedtest.net/my-result/5268720006

 

[popatim]

The Vancouver backbone router is down and this may be affecting your internet as packets would need to be rerouted properly.

 

[bill001g]

I am going to guess with those speed you have a cable modem. If it is fiber then I am very surprised about packet loss.

You should be able to get in and display things like the DB levels for the connection both up and downstream. Since the optimum number depends on a number of factors I will not duplicate the good data you can find on some sites like dslreports.

Since you have replaced you modem and you get no issues going from the PC to the modem/router it has to be past the modem. You can verify the cabling, dirty cable connections and too many splinters cause all kinds of issues.

Now if the db levels and snr are all good then you may have the issue that you have a bunch of neighbors running torrents eating all the bandwidth. Most ISP do not oversell capacity like they used to but you still share your connection between your house and the cable company with a number of other people. Your modem actually receives all the data for everyone it just pretends it does not see anything that does not belong to it.