• Happy holidays, folks! Thanks to each and every one of you for being part of the Tom's Hardware community!

Opinion: 3 Things HP Needs To Do Right Away

  • Thread starter Thread starter Guest
  • Start date Start date
Toggle sidebar Toggle sidebar
Status
Not open for further replies.
I have a really great strategy for HP: quit making crappy computers. Step up the quality of your components and build machines to last. After owning a couple HP's and having them completely fall apart, I will never buy another nor recommend one to a friend. Time to change my opinion on your product quality HP.
 
I remember a time when HP made the best printers, best PC's out there. Now, they make mostly junk. I can't say they don't innovate, because the little Android tablet on the inkjet printer idea is a pretty nice idea. However, HP inkjet printers no longer use the least amount of ink, though they still have a sharp, vibrant printout, and their computers are just as crappy as Dell's. They need to take the high road, much like Apple, and quit peddling junk. They've ruined their name!
 
3 Things HP Needs To Do Right Away
Click to expand...
1. Stop selling PC's with bloatware (yes they all still have crapware)
2. Bring all Customer Support & manufacturing back to the U.S.
3. After 1 & 2 market your products better.
 
I agree. We're a local computer shop and HP and Dell keep our doors open with there poorly crafted computers.

1) Software is bloated to hell.
2) Laptop cooling is so...... bad and causing so many cooling issues.
3) Cheap plastic cracks
4) Hasn't released anything ground breaking new, just a refresh of crappy crap with new CPUs.

HP reminds me of Emachines before Acer bought out emachines and destroyed the brand.

I guess we have HP as the new Emachines! Such a pile of #$#%
 
How about a new logo? That Christmas font had become annoying and looks extremely unprofessional. Consumers want something that looks sleek.
 
HP is big enough they could separate the divisions into semi-autonomous business units. So if services wants to grow they have their own budget, revenue, profit - the same for Consumer Products and etc.
 
For computer experts, their pc build options seem to be made by retards.

Therein lies a problem. (why offer the most super duper intel chip, then compromise it with unknown motherboard and a discreet GPU on a par with intels new on board graphics, no better than dodgy pc builders on ebay, quad core = 3.6x4 = OVER 9000 GIGAHURRTZ)

Also, advising HP to go after consumers instead of enterprise market seems somewhat foolish.
 
Don't let the Laserjet's reputation for quality slide. When it counts, people still want to be able to take their printers for granted, not babysit them or replace parts every few weeks or months. Yes, you ARE a printer company; be the best one.
Tell all the advertisers to take a hike. Bloatware really sucks.
Your customer service is fast and efficient (I was able to verify warranty coverage on someone ELSE's HP laptop and get a HDD replacement for her in a matter of only 2 days, without jumping through hoops with script-reading "technicians"). Make sure consumers know that.

Edit: And I agree with the article's #1. People are enthusiastic about joining companies with a solid foundation of meaningful core principles. If you're not that, disillusionment and apathy can set in, and apathy in particular is a killer.
 
As someone who lived through the Hurd regime, as soon as you said "Mark Hurd was possibly the CEO most committed to the HP Way", the rest of the article suddenly lost all credibility. Mark Hurd was a butcher. Sure, he was good at burning all the furniture in order to prop up the short term stock price, but he was a one-trick-pony (the only thing he was good at was cutting costs, and destroying HP's ability to do any meaningful R&D), and he was universally hated by technical/R&D employees for it. Mark's Way was the antithesis of the HP Way.
 
Three things.

1) Focus on quality products, and customer service.
2) Go back to their roots and remember how Bill and Dave operated the company, the HP way.
3) The entire board should resign for the good of the company.
 
[citation][nom]Zingam[/nom]The Windows tablet is the biggest misery! It would sell as hot cakes well even better than Windows Phones 7. Just look for review on Windows tablets. They suck!!! All of them, because of Windows! Forget about Desktop applications on tablets!!![/citation]
Please note I did not say Windows 7 tablet, just Windows tablet.
Windows 8 will do a storm, certainly a lot better than what it cost them to dump the Touchpad.
 
[citation][nom]simon_palmer[/nom]You lost me at, "Innovate" is the little word that HP likes to put below its logo.The word is Invent NOT Innovate[/citation]
Cut the guy some slack; he's an Apple expert, not HP.
 
I'll never buy another HP printer. They make great printers, but their software is the worst. Every time I need to print there's a problem. The printer driver needs to be reinstalled, or it won't see the HP network printer that is visible to the rest of the network and can be pinged. My brother has a Canon printer and I installed the drivers in 5 minutes and was printing. It takes me 30 minutes EVERY TIME I want to print something to an HP printer. And it isn't just the one printer, ITS ALL OF THEM. So maybe if they hire some new software engineers and rewrite all their drivers from scratch then maybe they could get somewhere. Lately I have had more success by installing their barebones drivers and skipping the rest of their software bundle. It also makes driver reinstalls much faster.
 
"The HP Way is generally described as the core values of the company's two founders and the art of translating those values into a structure of operating a business by establishing and maintaining a corporate structure and creating business strategies."

I can't believe Mr. Gruener wrote an entire paragraph about the importance of following core values without ever identifying what those core values are.

"Another chance disappeared when HP completely missed the tablet market despite having all the necessary tools to make it a success, including the advantage of building upon hardware and software no competitor could."

What exclusive hardware is this? AFAIK, HP doesn't manufacture it's own hardware and the hardware it has access to is available to any other vendor. And what advantage was WebOS supposed to give HP over its competitors? Is Mr. Gruener arguing that WebOS has/had the potential to be a superior OS to Android and iOS? If he is, he can't just gloss over that argument without providing support.

The third section argues that HP should focus more on competing with Apple for the consumer market instead of with IBM for the enterprise business. It never provides any support or reasoning for why HP should choose one over the other. If anything, I'd say intuitively that the consumer market is harder to break into than the enterprise market.

While I agree with Mr. Gruener that HP needs to make radical changes to save its business, I must say this is one of the most poorly written articles I've read on the subject.
 
Really you think they will take your crappy free advice they pay more to their workers than taking your free advice of a bribed website
 
Big picture focus change is required, from hardware to helpdesk.

Speaking and living at the bottom of the HP Enterprise ladder:

"Eliminate the stress created by technology in the workplace"
 
1. Sell the company to Agilent.
2. Try and develop new products & services that fulfill the present and future needs of their customers, not just cheap me-too knockoffs of other companies ideas.
3. Get feedback and research first before making profound changes instead of panicking and going off half-cocked.
 
Status
Not open for further replies.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom