Optical drive problem

slajoie

Honorable
Sep 15, 2012
2
0
10,510
Hello,
I just bought a new desktop PC ASUS CM6870 and already I got a problem with windows 7; my optical drive do not play dvd , blu-ray or cd or rw etc... it only play one cd once , after that nothing! I try to find the problm, I watch the motherboard and click CD-ROM Drive properties, on the device status you can read: " Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19) . and an otherplace I can't remeber where they write " ATAPI BD E DHI2E3SH ATA device has a driver problem " spend 1200$ and only 3 days of use , and already got problems ANYONE know what I can do to fixt that? please any help would be appreciate!