I have a 30down/5mb up cable connection from optimum onnline. It has worked flawlessly until this morning. Ive always gotten nice speeds of around 26mb down and 4.5mb up. But this morning when i turned on my PC my internet connectiopn was extremely slow I mean it took a few minutes for yahoo.com to load!! I checked all my connections and my settings and everything seems ok. did a speed test and I am only getting around 256k up and down! There was a big storm with alot of rain and wind last night so im wondering if something on the pole outside was damaged??
So I called Optimum Onnline and told them the trouble, they asked abunch of basic questions and made me check some settings on my PC. They ten proceeded to insist it was my Zone Alarm firewall causing the problem. I was pretty sure it wasnt the problem since just yesterday my speeds were fine. So I disabled it anbd it didnt help, I also treid two other computers that dont have firewalls and both had similar problems. Yes the Optimum Onnline tech kept insisting that my Firewall was the problem!!! Are these guys just morons or are they trained to blame problems on the customer?? I finally convinced him to file a report and said it would take 24-72 hour for someone to come look at it! Anyone ever had similar problems?? I really need to get my connection back up and working I use a VOIP as my primary phone so im now without a phone service as well. Ive been thinkin of switch to FIOS for sometime no and after the expereince with Opt Onlines tech im really considering it now. The only bad thing is that FIOS doesnt offer anywhere near the 30/5mb speed that you get with Optimum onnline ANy ideas on how to fix the problem??
thanks
Frank
So I called Optimum Onnline and told them the trouble, they asked abunch of basic questions and made me check some settings on my PC. They ten proceeded to insist it was my Zone Alarm firewall causing the problem. I was pretty sure it wasnt the problem since just yesterday my speeds were fine. So I disabled it anbd it didnt help, I also treid two other computers that dont have firewalls and both had similar problems. Yes the Optimum Onnline tech kept insisting that my Firewall was the problem!!! Are these guys just morons or are they trained to blame problems on the customer?? I finally convinced him to file a report and said it would take 24-72 hour for someone to come look at it! Anyone ever had similar problems?? I really need to get my connection back up and working I use a VOIP as my primary phone so im now without a phone service as well. Ive been thinkin of switch to FIOS for sometime no and after the expereince with Opt Onlines tech im really considering it now. The only bad thing is that FIOS doesnt offer anywhere near the 30/5mb speed that you get with Optimum onnline ANy ideas on how to fix the problem??
thanks
Frank