Question OrginPc and Asus mobo warranty

[Jgatewood]

Hello,

I have a Chronos from OriginPc that is under a year old. It started crashing while playing games occasionally, then often, then starting getting BSOD on desktop. Origin PC had me try to troubleshoot the RAM and then said I could mail it to them at my expense.

I ended up taking it to the local micro center for them to take a shot at it.

They believe the overclock that it shipped with or the motherboard somehow damaged the cpu and RAM and it needs a new Motherboard/CPU/RAM. Considering it is an i9-13900KS/z790i/64GB.

Is there anyway to back to originpc/asus to recoup at least SOME of the expenditure?

 

[punkncat]

Not after the admission that you had another service group go in it without express permission from them. May not hurt to try. All they can say is no. You might get lucky...

 

[Jgatewood]

Not after the admission that you had another service group go in it without express permission from them. May not hurt to try. All they can say is no. You might get lucky...

I don’t see ever that works make a difference after they encouraged me to try taking the ram out and trying single channel myself

 

[NedSmelly]

Hard to say. Original vendor advised you to send back but you sent to vendor 2. Liability is now open ended. Depends on whether vendor 2 pulled anything apart and how difficult vendor 1 wants to be. But agree with @punkncat, just send it back to vendor 1 with a note and report from vendor 2. Unlikely they’ll cover the cost for vendor 2 diagnostic though.

P.S. I’ve actually had “vendor 2s” declined service until I took my product back to vendor 1 if still under service warranty. Just so they avoid this kind of quagmire.

 

[Jgatewood]

Hard to say. Original vendor advised you to send back but you sent to vendor 2. Liability is now open ended. Depends on whether vendor 2 pulled anything apart and how difficult vendor 1 wants to be. But agree with @punkncat, just send it back to vendor 1 with a note and report from vendor 2. Unlikely they’ll cover the cost for vendor 2 diagnostic though.

Yeah I’m not looking for a complete recoup on the financials. I just want SOMETHING for having to buy a bunch of new components

 

[NedSmelly]

Yeah I’m not looking for a complete recoup on the financials. I just want SOMETHING for having to buy a bunch of new components

Ball’s pretty much in your court now. I’m just highlighting the liability you have now taken on by choosing a certain pathway.