Archived from groups: microsoft.public.windowsxp.accessibility,microsoft.public.windowsxp.basics,microsoft.public.windowsxp.customize (
More info?)
Glad it worked. I'm always suspicious of BackWeb myself, but a lot of legit
programs use it too, which makes it worse.
"Me2Ewe" <blaray@gmail.com> wrote in message
news:OqGQqIwrFHA.2008@TK2MSFTNGP10.phx.gbl...
> That's what it was Logitech needed Backweb and was looking for it, when it
> installed itself again all was well. Thanks for helping
> "D.Currie" <dmbcurrie.nospam@hotmail.com> wrote in message
> news:3njrcdF1teueU1@individual.net...
>>
>> "Me2Ewe" <blaray@gmail.com> wrote in message
>> news:%23RZEr2YrFHA.2540@TK2MSFTNGP09.phx.gbl...
>>>I desperately need your expert help people!
>>>
>>> I am running XP Pro and have two names that can access XP. When I click
>>> on either one as soon as the desktop appears everything freezes up I can
>>> select different things but nothing happens. I have run all the basics
>>> Adaware, SpyBot, Norton Antivirus, both in regular & in safe mode.
>>>
>>> Nothing seems to help. I did have a BackWeb problem and deleted some of
>>> them from the Registry, only BackWeb was deleted, any ideas? I did have
>>> Spy Sweeper installed but it said it was contaminated so I had to
>>> uninstall it.
>>>
>>> Thanks Bruce
>>>
>>
>> Most of the time, I find that symptom on computers where *something* is
>> trying to start, but for whatever reason, it's failing. So the startup
>> sequence stops there. Sometimes it's a driver that's not loading, and
>> sometimes it's a program that's not fully installed, or not fully
>> uninstalled. It could be spyware or a regular program or the remnants of
>> a virus that's trying to load. Or it could be some Windows component
>> that's gotten corrupted or deleted.
>>
>> Unfortunately, that's a lot of options, and there's no quick fix. You
>> could try doing a repair install of Windows if you're leaning towards the
>> "windows component" theory. Otherwise, it's a matter of picking through
>> everything that's loading at startup to see what's gone wrong.
>>
>> And of course, there are a multitude of ways to do that. If the system
>> starts at all, you can check the event log to see what's failing. Or you
>> can head right to msconfig and turn things off. It helps if you know what
>> you're looking at. Or you can run HijackThis to see what's starting up
>> and weed out possible culprits.
>>
>> If the system doesn't start in any mode (and I'm not sure from you post
>> because at one point you said it freezes, but then you say you've run
>> programs and deleted SpySweeper...
>>
>> If it doesn't finish booting, you can choose to log the boot (from the
>> same menu you choose Safe Mode from) and then you need to get into the
>> computer to read that log.
>>
>> There are also third-party utilities that can report on the startup
>> programs, but part of their usefulness depends on you knowing a little
>> bit about what needs to start and what doesn't. If you have to look
>> everything up, it can be pretty time consuming, and if you just guess, it
>> can make things worse. BackWeb, by the way, is not always malicious.
>> There's a BackWeb component that installs with some printers, and some
>> manufacturers use it for their "help" software. So it's possible that
>> something is looking for BackWeb, but can't find it.
>>
>> Have you (or can you) try system restore?
>>
>>
>>
>
>
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