Question outlook 2016 shared and personal folder

Sep 10, 2019
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i have a user when they are in their business personal email and they get a shared email in a shared folder it kicks them out of the personal email and automatically opens the shared email. placing the personal email message in the drafts folder.

any ideas???
 
Sep 10, 2019
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the PC in question has been replaced, office installed removed reinstalled. i believe it has something to do with his AD profile but i am not sure how i would go about looking into the shared email profile. its got me a bit stumped.
 

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