Question outlook 2016 shared and personal folder

[szandak]

i have a user when they are in their business personal email and they get a shared email in a shared folder it kicks them out of the personal email and automatically opens the shared email. placing the personal email message in the drafts folder.

any ideas???

 

[britechguy]

Even though it may or may not help, doing a repair install is a good first step:

https://www.slipstick.com/tutorial/repair-office-outlook-installation/

 

[szandak]

the PC in question has been replaced, office installed removed reinstalled. i believe it has something to do with his AD profile but i am not sure how i would go about looking into the shared email profile. its got me a bit stumped.