Question Overheating & Unavailable Programs - Troubleshooting advice requested

Aug 30, 2022
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Last December (2021) I built my first computer system (see specs below). All has been running fine until about the last month or so. PROBLEM #1 - I started having problems with random programs no longer functioning/being allowed on Windows. I kept getting the error message "This app can't run on your PC". I would download the software again and re-install it and it would work fine. I would shut down the system and reboot the following day to find a program or two not working again. This has happened with Adobe Acrobat Reader, Avira anti-virus, Avid's Sibelius, Revo Uninstaller, Mozilla Thunderbird Mail, and Microsoft Office 2016. I can't get Office to be recognized with my account and I'm going to contact Microsoft and ask what to do. However, that doesn't fix the problem with the other software. Sometimes it will reload and be okay, other times it quits working on reboot. I can't get Thunderbird or Acrobat Reader to stay loaded and working no matter what I try. I've also tried installing it as an administrator to no avail. I'm ready to wipe the hard drive and re-install windows from scratch, but that is a lot of work I'd rather avoid, if possible. Does anyone have any suggestions on how to solve this issue??

PROBLEM #2 - My system is overheating to the point of shutting down. It started with the last few cumulative updates on Windows. I got the error message about overheating when I rebooted and had to go into the BIOS to get the system to boot again. It has done that twice. It happened again when I was working on clearing out an external back-up drive. The last time it happened I was copying my music library to my back-up drive (the one I cleared out). This overheating issue has only happened on the Windows side of my machine, never on Ubuntu. I installed the temperature sensor programs for Linux and have been watching it today to see what it does. For the most part, things stay within range. However, I have noticed that things occasionally spike high while doing minor things on the system, e.g. opening a program. On Windows it runs fairly hot consistently. I double checked the thermal compound on the processor and found that it wasn't the best job. I cleaned off the old compound and reapplied it using suggestions I read on the ROG forum. I opened up the third and final panel on the top of the tower. I opened up the side port on the tower. The entire bottom of the case is vented and has a removable screen that I checked and cleaned. The two front fans were not clogged but I cleaned the screen anyway. I also cleared out the dust in the case with a vacuum and compressed air can. Originally, I ran the two front fans as intake and the rear fan as an exhaust. I had the CPU cooler fans running as exhaust to push hot air out. Yesterday I took out the radiator and cleaned it and reversed the direction of the fans to pull cool outside air into the radiator. The system still seems to be running hot. I'm scared to death the run the Windows OS because I can't afford another computer (and if I can't work on my degree and get done with school I'm in trouble with my wife!) I built this system with the intention of eventually running music notation and production software. Up to this point, I haven't really done that or anything else that should be particularly taxing, I didn't think. Is there anything I should be doing in the BIOS settings for the fans to properly cool things down? Is there something I can do in the Armoury Crate software settings? Do I need a different CPU cooler? Am I screwed? I will greatly appreciate any insight into this issue. Thank you!!!

SPECS:

Asus ROG Crosshair VIII Dark Hero AMD X570 ATX motherboard
AMD Ryzen 9 5950x processor
Fractal Lumen S24 CPU liquid cooler
Asus Dual-RX6600 GPU
G.Skil RipJaws V 64GB RAM
Samsung 980 Pro SSD – 1TB NVMe – 2 (Ubuntu OS on one, Windows OS on the other)
Corsair RM850x power supply
Fractal Define R5 ATX Midtower case
Fractal Dynamic X2 GP-14 140mm case fans – 2 in the front,1 slightly smaller fan in the rear
 
Last December (2021) I built my first computer system (see specs below). All has been running fine until about the last month or so. PROBLEM #1 - I started having problems with random programs no longer functioning/being allowed on Windows. I kept getting the error message "This app can't run on your PC". I would download the software again and re-install it and it would work fine. I would shut down the system and reboot the following day to find a program or two not working again. This has happened with Adobe Acrobat Reader, Avira anti-virus, Avid's Sibelius, Revo Uninstaller, Mozilla Thunderbird Mail, and Microsoft Office 2016. I can't get Office to be recognized with my account and I'm going to contact Microsoft and ask what to do. However, that doesn't fix the problem with the other software. Sometimes it will reload and be okay, other times it quits working on reboot. I can't get Thunderbird or Acrobat Reader to stay loaded and working no matter what I try. I've also tried installing it as an administrator to no avail. I'm ready to wipe the hard drive and re-install windows from scratch, but that is a lot of work I'd rather avoid, if possible. Does anyone have any suggestions on how to solve this issue??

PROBLEM #2 - My system is overheating to the point of shutting down. It started with the last few cumulative updates on Windows. I got the error message about overheating when I rebooted and had to go into the BIOS to get the system to boot again. It has done that twice. It happened again when I was working on clearing out an external back-up drive. The last time it happened I was copying my music library to my back-up drive (the one I cleared out). This overheating issue has only happened on the Windows side of my machine, never on Ubuntu. I installed the temperature sensor programs for Linux and have been watching it today to see what it does. For the most part, things stay within range. However, I have noticed that things occasionally spike high while doing minor things on the system, e.g. opening a program. On Windows it runs fairly hot consistently. I double checked the thermal compound on the processor and found that it wasn't the best job. I cleaned off the old compound and reapplied it using suggestions I read on the ROG forum. I opened up the third and final panel on the top of the tower. I opened up the side port on the tower. The entire bottom of the case is vented and has a removable screen that I checked and cleaned. The two front fans were not clogged but I cleaned the screen anyway. I also cleared out the dust in the case with a vacuum and compressed air can. Originally, I ran the two front fans as intake and the rear fan as an exhaust. I had the CPU cooler fans running as exhaust to push hot air out. Yesterday I took out the radiator and cleaned it and reversed the direction of the fans to pull cool outside air into the radiator. The system still seems to be running hot. I'm scared to death the run the Windows OS because I can't afford another computer (and if I can't work on my degree and get done with school I'm in trouble with my wife!) I built this system with the intention of eventually running music notation and production software. Up to this point, I haven't really done that or anything else that should be particularly taxing, I didn't think. Is there anything I should be doing in the BIOS settings for the fans to properly cool things down? Is there something I can do in the Armoury Crate software settings? Do I need a different CPU cooler? Am I screwed? I will greatly appreciate any insight into this issue. Thank you!!!

SPECS:

Asus ROG Crosshair VIII Dark Hero AMD X570 ATX motherboard
AMD Ryzen 9 5950x processor
Fractal Lumen S24 CPU liquid cooler
Asus Dual-RX6600 GPU
G.Skil RipJaws V 64GB RAM
Samsung 980 Pro SSD – 1TB NVMe – 2 (Ubuntu OS on one, Windows OS on the other)
Corsair RM850x power supply
Fractal Define R5 ATX Midtower case
Fractal Dynamic X2 GP-14 140mm case fans – 2 in the front,1 slightly smaller fan in the rear
Problem 1.
Obviously Windows problem. I would suggest an "In place upgrade" while keeping all personal files and programs and in extreme case clean installation.
2.
Frankly, that cooler is not good enough for a beast like 5950.
You could help it by forcing pump to workk 100% and a more aggressive curve for radiator fans.
 
Aug 30, 2022
2
0
10
0
I found that one of the settings for the AIO pump was disabled in the BIOS. I set it to auto and I thought it was going to help. Initially it seemed to be better. Until I tried the "in-place upgrade" as you suggested. Not only did it overheat the system and give me the temperature warning from the BIOS, it made the list of unavailable programs even worse. I'm considering changing the CPU cooler to an Arctic Liquid Freezer II 280. What doesn't make sense to me is that the system has been fine for roughly 8 months. I think I may have to start over and do a clean install of Windows. This is the reason I use Ubuntu as my main system.
 

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