Packard Bell blank screen on stat-up

[chrissygirl]

I have a Packard Bell EasyNote TE and it goes to a blank screen on start up. I know it is starting-up because I hear the starting sound, but nothing displays, just a blank screen. How can I fix that? Can anyone help please?

 

[Ck1_13]

This at first glance, sounds to be a display driver issue. As such, Start the computer, and tap the 'f8' key every half a second or so, untill you see a black screen pop up, with text on it. (NOTE: if you have a 'function' key, hold it down this will allow the F-keys to work). If the Packard bell logo disappears, but no black screen with text and you think it's loading windows, restart and try again. Especially with new fast pc's, this isn't' always easy to catch. If you get the screen, use arrow keys and navigate down to 'safe mode'. Then hit enter till somthing happens (usually twice). Eventually you 'should' see a logon screen, and if this works, log-on, and goto control panel, add/remove programs, and uninstall your video card drivers. Restart and normal mode should work, and then reinstall your video card drivers.

I'm hoping this is just a driver issue, let us know if this works! O one more thing, if you aren't sure about installing/uninstalling drivers, when you get to safe mode, you can always run system restore back to a time when your pc 'did' work.

 

[chrissygirl]

This at first glance, sounds to be a display driver issue. As such, Start the computer, and tap the 'f8' key every half a second or so, untill you see a black screen pop up, with text on it. (NOTE: if you have a 'function' key, hold it down this will allow the F-keys to work). If the Packard bell logo disappears, but no black screen with text and you think it's loading windows, restart and try again. Especially with new fast pc's, this isn't' always easy to catch. If you get the screen, use arrow keys and navigate down to 'safe mode'. Then hit enter till somthing happens (usually twice). Eventually you 'should' see a logon screen, and if this works, log-on, and goto control panel, add/remove programs, and uninstall your video card drivers. Restart and normal mode should work, and then reinstall your video card drivers.

I'm hoping this is just a driver issue, let us know if this works! O one more thing, if you aren't sure about installing/uninstalling drivers, when you get to safe mode, you can always run system restore back to a time when your pc 'did' work.

 

[chrissygirl]

Thanks for your fast answer Ck1_13. Unfortunately it doesn't work. Nothing appears on my monitor but a blank screen. I hear the start up sound only after a long while. I've pressed f8 as soon as I start the laptop and I've pressed it also after hearing the start up sound, but nothing happens. Since there is nothing on my screen I have to force stop the pc every time of course by pressing the power button. The only thing that actually happens is that the screen goes through different shades of white and grey.

 

[Ck1_13]

Unfortunately it's not a driver issue then, in which case it's either video card, monitor or motherboard, or bad cable. Can you try a different monitor or cable? Use the onboard video if you are using an add-in card?

 

[chrissygirl]

Unfortunately it's not a driver issue then, in which case it's either video card, monitor or motherboard, or bad cable. Can you try a different monitor or cable? Use the onboard video if you are using an add-in card?

 

[chrissygirl]

Can't change monitor, it's a laptop! But if it is any help I'm writing from another PB laptop I have. The bad one is newer than this one. Could it be some vírus that infected it ? The bad one was used by my teenager stepson.

 

[Ck1_13]

Naw, never heard of a virus that does that.

Did you try plugging an external monitor into the VGA port? Some laptops have that work right off the boot. Otherwise, I'd have to say hardware issue.

Fyi, if the laptops worth it, and the video card is deemed the culprit, you can change the video card in most laptops. Also, you can unplug the hard drive, and plug it into a PC with a SATA port (if the laptops not terribly old, it's probably got a sata hard drive), to get data/information off of it. And you could try unplugging the battery , just to see if any difference is made.