Recently for the past month I have had a pretty bad experience with lagging in every game that I play and websites having to reload for me to actually see them. My problem seems to be a pretty consistent 1-2% packet loss and random ping jumps, while pinging google, from a baseline of 5-10 ping to random jumps to 60 or even higher.
My computer is hardwired into my router (Netgear Nighthawk R7300) but I have even bypassed my router into a POE box that my ISP (Nextlink) had supplied. The POE model is HERE.
Through many talks with my ISP they tell me that when they ping to my computer when I bypass the router or just to my POE box that they don't get any weird ping spikes (They say it is 30 consistently) and that all packets deliver for them. I've sent them a few imgur albums of my speedtests/pings in command prompt/ping plotters and I've tested with different ethernet cables to my computer and have tried a laptop straight into the router and also bypassing the router and straight into the POE box. I'm just looking to see if there is anything more that I can do on my end before they send a tech out because they say if it's anything wrong on my end, it's $70 for the call but it's free if not.
Some other info, my speed is 15down/3up, this is a fixed wireless line of sight internet (Radio on roof to their tower). We have had the internet for well over 5 years and when the company was smaller it was good and reliable. Before this all happened I did have a few days of pinging google and getting 1000+ ping and 40-50% packet loss in CMD and Discord, when I called the guy had said something about the frequency possible getting stomped on by other connections in other homes. When I have called and emailed support the last days they keep telling me that senior techs won't look at anything unless it is over 150ms ping or severe packet loss.
I have tried changing DNS settings on PC/Router separately and at the same time to Googles 8.8.8.8. I have changed cables between the POE and router with no change. I mainly only test my internet in the afternoon as I am at work during the day but 2pm and 11pm both have the same issues. In games like Rocket League I have over 100+ ping in game with the latency variation symbol and packet loss the entire time while a friend will have a constant 60-70 ping to west coast servers (Spectrum for him). In Apex or CSGO I will either be sliding around the map or disconnect all together multiple times.
All of the photos can be assumed my desktop PC hardwired into my router unless stated in the description of the picture. The servers for the speedtests are also about 20-30 miles away from what the website tells me. I have also pinged both google and nextlinkinternet website to test this so any NL is pinging the website for my provider.
View: https://imgur.com/a/OAKvX7o
My computer is hardwired into my router (Netgear Nighthawk R7300) but I have even bypassed my router into a POE box that my ISP (Nextlink) had supplied. The POE model is HERE.
Through many talks with my ISP they tell me that when they ping to my computer when I bypass the router or just to my POE box that they don't get any weird ping spikes (They say it is 30 consistently) and that all packets deliver for them. I've sent them a few imgur albums of my speedtests/pings in command prompt/ping plotters and I've tested with different ethernet cables to my computer and have tried a laptop straight into the router and also bypassing the router and straight into the POE box. I'm just looking to see if there is anything more that I can do on my end before they send a tech out because they say if it's anything wrong on my end, it's $70 for the call but it's free if not.
Some other info, my speed is 15down/3up, this is a fixed wireless line of sight internet (Radio on roof to their tower). We have had the internet for well over 5 years and when the company was smaller it was good and reliable. Before this all happened I did have a few days of pinging google and getting 1000+ ping and 40-50% packet loss in CMD and Discord, when I called the guy had said something about the frequency possible getting stomped on by other connections in other homes. When I have called and emailed support the last days they keep telling me that senior techs won't look at anything unless it is over 150ms ping or severe packet loss.
I have tried changing DNS settings on PC/Router separately and at the same time to Googles 8.8.8.8. I have changed cables between the POE and router with no change. I mainly only test my internet in the afternoon as I am at work during the day but 2pm and 11pm both have the same issues. In games like Rocket League I have over 100+ ping in game with the latency variation symbol and packet loss the entire time while a friend will have a constant 60-70 ping to west coast servers (Spectrum for him). In Apex or CSGO I will either be sliding around the map or disconnect all together multiple times.
All of the photos can be assumed my desktop PC hardwired into my router unless stated in the description of the picture. The servers for the speedtests are also about 20-30 miles away from what the website tells me. I have also pinged both google and nextlinkinternet website to test this so any NL is pinging the website for my provider.
View: https://imgur.com/a/OAKvX7o