Question Packet loss going on forever

[dim29]

I've had packetloss for nearly this entire year so far, the internet company came over to my house, changed the cables, gave me a new router, and yet its still not fixed. These are the results on pingplotter, ive also pinged different addresses using cmd and its the same, "request timed out" and gives me the percentage of packetloss which is usually around 2-3% like in these screenshots. May not be a lot but makes playing any game basically impossible.

Any help is appreciated
Every ping ive tried looks like this, tried a lot of ips, first 2 hops are fine and then everything else is red.

 

[scout_03]

i would give a look at your network card it could be the one that cut out also the dsl test from many place give same values .

 

[Ralston18]

Who is your ISP? What level of service are you paying for?

Everything that is red is out of your control and possibly that of your ISP.

Some sites will not respond back to pings.

Run "tracert" and "pathping" via the Command Prompt.

Target google via 8.8.8.8 or 8.8.4.4.

Post the results. You should be able to copy and paste the results with no need to retype.

 

[bill001g]

This looks like you have 2 routers in your house. The latency is so low it almost can't be leaving your house, even with fiber you get 3ms to the ISP.
This means hop 3 is likely the connection between your house and ISP. The 4ms minimum on hop 3 is closer to what you would see on a fiber connection.

Unlike most people that post pingplotter here your trace clearly shows the problem is in hop 3. You see the problem start in hop 3 and continue all the way to the end including the final node.

Not sure what to suggest this is something only the ISP can fix. It sometimes is the modem/router in your house but you say they already replaced that.

 

[dim29]

Who is your ISP? What level of service are you paying for?

Everything that is red is out of your control and possibly that of your ISP.

Some sites will not respond back to pings.

Run "tracert" and "pathping" via the Command Prompt.

Target google via 8.8.8.8 or 8.8.4.4.

Post the results. You should be able to copy and paste the results with no need to retype.

Its a small company in my area its 25mbps upload 4mbps download

tracert

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.80.1
3 6 ms 7 ms 15 ms 85.187.21.1.ipacct.net [85.187.21.1]
4 10 ms 41 ms 12 ms 185.46.160.57.ipacct.net [185.46.160.57]
5 35 ms 24 ms 12 ms 185.46.162.122.ipacct.net [185.46.162.122]
6 12 ms 53 ms 22 ms 108.170.250.161
7 35 ms 29 ms 32 ms 216.239.49.199
8 8 ms 9 ms 12 ms dns.google [8.8.8.8]

pathping

Tracing route to dns.google [8.8.4.4]
over a maximum of 30 hops:
0 DESKTOP [192.168.0.105]
1 192.168.0.1
2 192.168.80.1
3 85.187.21.1.ipacct.net [85.187.21.1]
4 185.46.160.57.ipacct.net [185.46.160.57]
5 185.46.162.122.ipacct.net [185.46.162.122]
6 108.170.250.161
7 216.239.49.199
8 dns.google [8.8.4.4]

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP [192.168.0.105]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.80.1
0/ 100 = 0% |
3 18ms 1/ 100 = 1% 1/ 100 = 1% 85.187.21.1.ipacct.net [85.187.21.1]
0/ 100 = 0% |
4 22ms 1/ 100 = 1% 1/ 100 = 1% 185.46.160.57.ipacct.net [185.46.160.57]
0/ 100 = 0% |
5 24ms 1/ 100 = 1% 1/ 100 = 1% 185.46.162.122.ipacct.net [185.46.162.122]
0/ 100 = 0% |
6 24ms 2/ 100 = 2% 2/ 100 = 2% 108.170.250.161
0/ 100 = 0% |
7 23ms 0/ 100 = 0% 0/ 100 = 0% 216.239.49.199
0/ 100 = 0% |
8 22ms 0/ 100 = 0% 0/ 100 = 0% dns.google [8.8.4.4]

 

[dim29]

This looks like you have 2 routers in your house. The latency is so low it almost can't be leaving your house, even with fiber you get 3ms to the ISP.
This means hop 3 is likely the connection between your house and ISP. The 4ms minimum on hop 3 is closer to what you would see on a fiber connection.

Unlike most people that post pingplotter here your trace clearly shows the problem is in hop 3. You see the problem start in hop 3 and continue all the way to the end including the final node.

Not sure what to suggest this is something only the ISP can fix. It sometimes is the modem/router in your house but you say they already replaced that.

I have 1 router but its kind of a weird setup, theres a cable that comes from my antenna (the internet is wireless), it connects to a little device thats called "mikrotik rbpoe" if you google it the one i have is exactly like that, and then it connects into my router and i ofc have ethernet which connects to my pc. Ive heard that hop3 could be the headend in my neighborhood, could this be the case here?

 

[bill001g]

That seem to be a simple power injector. There must be a box somewhere very close likely outside or on your roof that it plugs into. I has to be within 100 meters since that is the limit on ethernet.

That box is the second router it has a IP of 192.168.80.1 from your trace. With less than 1ms it has to be very close.

If the third hop is a wireless connection that is your problem. Wireless of any kind is subject to interference from other users as well as easily overloaded by other users. It is highly likely this will never be fixed it is a limitation of the technology.

Not sure if the ISP can fix this. Maybe the outside antenna in not properly pointed or maybe they have a larger antenna.
If you have any other option for ISP that do not use wireless that maybe a better option if your primary use is online games

 

[Ralston18]

This adapter?

Adapter

What is the adapter plugged into? What else (if applicable) is plugged in?

FYI:

Hop 2/second router ( 192.168.80.1) may be a Mikrotik Router. All the more likely with the presence of the adapter:

Default IP being 192.168.88.1 but other IP addresses may have been used. Or perhaps changed to 192.168.80.1

References:

https://www.router-reset.com/default-ip-address-list/MikroTik

https://wiki.mikrotik.com/wiki/Manu...router is factory pre,check it on the sticker).

I found quite a number of other similar links.

Take a careful look at all the connections in place. Sketch the network connectivity out and label the devices and ports.

 

[dim29]

This adapter?

Adapter

What is the adapter plugged into? What else (if applicable) is plugged in?

FYI:

Hop 2/second router ( 192.168.80.1) may be a Mikrotik Router. All the more likely with the presence of the adapter:

Default IP being 192.168.88.1 but other IP addresses may have been used. Or perhaps changed to 192.168.80.1

References:

https://www.router-reset.com/default-ip-address-list/MikroTik

https://wiki.mikrotik.com/wiki/Manual:First_time_startup#:~:text=Every router is factory pre,check it on the sticker).

I found quite a number of other similar links.

Take a careful look at all the connections in place. Sketch the network connectivity out and label the devices and ports.

That's the one. The cable that is coming from the roof plugs into the adapter, which then plugs into my router on a port that says WAN below it.
I downloaded winbox, tried to connect to 192.168.80.1 and it's giving me an error saying "wrong username or password", given the fact that i only get that error when i type in that specific address (any other address it says that the connection timed out) I have to assume that the second hop is the miktrotik router, unfortunately i cannot connect to it because i dont have the password and like in the 2nd link you posted there's no sticker on the adapter that has the password written on it. Still, the lag begins on the 3rd hop ( 85.187.21.1.ipacct.net), doesn't this mean that its out of my control?

 

[dim29]

That seem to be a simple power injector. There must be a box somewhere very close likely outside or on your roof that it plugs into. I has to be within 100 meters since that is the limit on ethernet.

That box is the second router it has a IP of 192.168.80.1 from your trace. With less than 1ms it has to be very close.

If the third hop is a wireless connection that is your problem. Wireless of any kind is subject to interference from other users as well as easily overloaded by other users. It is highly likely this will never be fixed it is a limitation of the technology.

Not sure if the ISP can fix this. Maybe the outside antenna in not properly pointed or maybe they have a larger antenna.
If you have any other option for ISP that do not use wireless that maybe a better option if your primary use is online games

Idd wireless can be way worse especially when it comes to interference but the it wasnt always like this, I waited in hopes that it would go away on its own but its been a very long time now and it's only getting worse, I suppose the only option is changing my connection.

 

[bill001g]

If you have a option that is using some kinda of wire or fiber it will always be more stable that wifi. Most times people that are using systems like you are there is no other options.
Like most wireless stuff these type of things are extremely hard for the end user to troubleshoot. The ISP likely does not want you messing around in mikrotik router which is why they did not give you the user id or password.

There tend to be 2 common things that cause these to work fine and then later have issues. The most common would be if the antenna was slightly moved by a storm. It is generally so small amount you can't see it. There are signal levels in the router that will tell you if the unit is optimally pointed at the main tower. With no access to the router you can't see it and I doubt you want to climb on your roof and try to align it.

The other one could be a new customer signal overlapping your signal. You could think of it as a neighbor sitting right behind you and their signal and your signal taking exactly the path to the tower. The signals are extremely weak on this type of system so even a very small amount of interference can cause this. The newer systems work like cellphone networks where the end clients must ask permission to transmit so they do not stomp on each other. Cheaper systems use simple user wifi which has no controls.

All you can do is talk to the ISP. In many cases they can remotely get into the router on your house and see if the levels are acceptable. There equipment many times can also see errors.

It can help if you actually have the option to use a different ISP so you can realistically tell them you are going to cancel unless they fix it.

 

[Ralston18]

What make and model router do you have?

Are you able to discover the origin of that cable on the roof? (Do not go climbing on roofs etc..) Or otherwise see the full connection path from the roof to your router?

Google "satellite dish mikrotik router image" and narrow search criteria to "images".

Determine if any of the images or diagrams are a match to your setup and connections.

The more you can discover and learn then the more you will be able (hopefully) communicate with the ISP.

As stated above (per @bill001g ) they do not want you messing with their equipment. Which is why the IP may be "80" instead of "88".

Keywords being "their equipment" and you a paying customer with other ISP choices.

 

[dim29]

What make and model router do you have?

Are you able to discover the origin of that cable on the roof? (Do not go climbing on roofs etc..) Or otherwise see the full connection path from the roof to your router?

Google "satellite dish mikrotik router image" and narrow search criteria to "images".

Determine if any of the images or diagrams are a match to your setup and connections.

The more you can discover and learn then the more you will be able (hopefully) communicate with the ISP.

As stated above (per @bill001g ) they do not want you messing with their equipment. Which is why the IP may be "80" instead of "88".

Keywords being "their equipment" and you a paying customer with other ISP choices.

Router is a tplink archer c20, this picture is pretty accurate on what the isp placed on my roof, almost 1 to 1 match i'd say. But yh, it looks like the issue is not the fault of one specific thing but rather the connection being prone to interference since its wireless, appreciate the help though