Packet loss in Video Games

[jared0088]

Over the last year or so I've been getting these extremely inconsistent lag spikes that usually last about 2-6 seconds and can happen anywhere from 0 times in an hour to 40, where I completely freeze, but everyone else can still play (eliminating game server issues). I've looked up solutions including pinging my router and google.com at the same time while playing, waiting for a spike then checking to see if that changed, first off my router pings at a constant 165ms, and google at 6ms(is that a high router ping?). When the spikes happen I get request timed out on both, and occasionally I see that the request to the router timed out with no noticeable consequence. Finally my friend who lives in my neighborhood also gets these spikes, at the same time I do. We will be in the same game (or server), or even different games(or servers) and be able to recount these spikes at the same time. I have contacted my ISP and on the phone I was told to just ping google 50 times which resulted in no loss because of how inconsistent the spikes are. He concluded there was nothing wrong and gave up. Don't know what to do, I have a nighthawk X6 R8000, my computer (that I play the games on) is on a wired connection through the wall and I use a netgear switch. I have also completely factory reset my router once and it did not help. Enabled QoS and disabled it, still nothing. The only thing I can suspect is my router, or Ethernet cables, is that a possibility? (don't know what CAT the in-wall ones are others are 5E)

 

[bill001g]

You should never have ping loss to your router. It does simplify troubleshooting since it eliminates all the stuff outside your house.

You have the router, your pc, and the cable. The test the cable I would buy a long patch cable and run it over the floor to determine if it is worth the time to troubleshoot in wall wire issues. The router may have a log message if your are lucky. Other wise you need another device plugged into the router running ping. Your goal is to see if a second device has problems at the same time. Your only fix for routers tend to be firmware upgrades or replacing the router.

If the cable and the router are good you are left with the pc which tends to be very hard to find issues. It seldom is the network itself....make sure you do not have any of the game accelerator network drivers running. Many times it will be the game itself causing the issue. I have seen video driver problems lock machines up and the game blames the network for high ping. A real network issue should show up even if you were doing something like watching youtube videos.

 

[jared0088]

You should never have ping loss to your router. It does simplify troubleshooting since it eliminates all the stuff outside your house.

You have the router, your pc, and the cable. The test the cable I would buy a long patch cable and run it over the floor to determine if it is worth the time to troubleshoot in wall wire issues. The router may have a log message if your are lucky. Other wise you need another device plugged into the router running ping. Your goal is to see if a second device has problems at the same time. Your only fix for routers tend to be firmware upgrades or replacing the router.

If the cable and the router are good you are left with the pc which tends to be very hard to find issues. It seldom is the network itself....make sure you do not have any of the game accelerator network drivers running. Many times it will be the game itself causing the issue. I have seen video driver problems lock machines up and the game blames the network for high ping. A real network issue should show up even if you were doing something like watching youtube videos.

I don't think this is the issue, I tested with a different cable and it was still get the timed out message from pinging both router and internet, and it is not my PC as both 2 of my PCs at home get it, and my neighbor gets it as well at the same time I do.