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Question Packet Loss with router - Help?

Apr 25, 2020
12
1
25
0
Hello,

Last week, I started to have a lot of lag on my hardwired computer desktop and wireless devices.

With the router hardwired to the desktop I am seeing packet loss
(pinged yahoo.com)

Ping statistics for 98.138.219.231:
Packets: Sent = 2301, Received = 1954, Lost = 347 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 338ms, Average = 75ms

With the modem plugged in directly

Modem directly plugged into computer:

Ping statistics for 98.138.219.231:
Packets: Sent = 2967, Received = 2958, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 149ms, Average = 67ms

At both times, I have changed the the cabling. Same result.

Ideas on what might be going on?

What more info can I supply? Do I need to pray to a new network god?

I bought a new router - same issue.

Help me Obi-WAN Kenobi, you are my only hope.

Thanks,
VeePee
 

kanewolf

Titan
Moderator
Hello,

Last week, I started to have a lot of lag on my hardwired computer desktop and wireless devices.

With the router hardwired to the desktop I am seeing packet loss
(pinged yahoo.com)

Ping statistics for 98.138.219.231:
Packets: Sent = 2301, Received = 1954, Lost = 347 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 338ms, Average = 75ms

With the modem plugged in directly

Modem directly plugged into computer:

Ping statistics for 98.138.219.231:
Packets: Sent = 2967, Received = 2958, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 149ms, Average = 67ms

At both times, I have changed the the cabling. Same result.

Ideas on what might be going on?

What more info can I supply? Do I need to pray to a new network god?

I bought a new router - same issue.

Help me Obi-WAN Kenobi, you are my only hope.

Thanks,
VeePee
Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?
 
Apr 25, 2020
12
1
25
0
Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?
Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?
Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?
Hello!

I am in a condo - and it is coax.
I swapped the cables between the router and modem.
If it is the coax, why does it work well when the modem is directly connected to the computer vs. going through the router? That is the 9 packets loss vs the 347.

Good idea, maybe I will unhook the modem from the coax and put it back in.

vOpO
 

kanewolf

Titan
Moderator
Hello!

I am in a condo - and it is coax.
I swapped the cables between the router and modem.
If it is the coax, why does it work well when the modem is directly connected to the computer vs. going through the router? That is the 9 packets loss vs the 347.

Good idea, maybe I will unhook the modem from the coax and put it back in.

vOpO
Cable modems often have diagnostics built-in. Have you tried pointing a browswer at 192.168.100.1 ? That is a standard cable modem diagnostic screen.
 
Apr 25, 2020
12
1
25
0
Cable modems often have diagnostics built-in. Have you tried pointing a browswer at 192.168.100.1 ? That is a standard cable modem diagnostic screen.
Solid thought. But that IP does not work.
Not sure how I discover the IP of my modem with my router plugged in...
Good idea. I should be able to figure that out.

I did ping the router from my computer to the router. I did do a factory reset with it.

ping 192.168.1.1 -l 500 n 100 - 0 packet loss

It worked fine a week a go...might call the ISP again.

Thanks for helping out
 

kanewolf

Titan
Moderator
Solid thought. But that IP does not work.
Not sure how I discover the IP of my modem with my router plugged in...
Good idea. I should be able to figure that out.

I did ping the router from my computer to the router. I did do a factory reset with it.

ping 192.168.1.1 -l 500 n 100 - 0 packet loss

It worked fine a week a go...might call the ISP again.

Thanks for helping out
Google the model modem you have with "diagnostics" or "login" see if that can find an IP for your modem.
 
Apr 25, 2020
12
1
25
0
So with no changes...everything work. This is day two.

I suspect either changes at my ISP (boost signal strength) or some repairs elsewhere.

I am puzzled why it worked when directly connected, but not via the router (hence my signal strength theory)

Thanks for all who answered! Appreciated!

VoPo
 
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