[SOLVED] Packet Loss with router - Help?

[VeePee]

Hello,

Last week, I started to have a lot of lag on my hardwired computer desktop and wireless devices.

With the router hardwired to the desktop I am seeing packet loss
(pinged yahoo.com)

Ping statistics for 98.138.219.231:
Packets: Sent = 2301, Received = 1954, Lost = 347 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 338ms, Average = 75ms

With the modem plugged in directly

Modem directly plugged into computer:

Ping statistics for 98.138.219.231:
Packets: Sent = 2967, Received = 2958, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 149ms, Average = 67ms

At both times, I have changed the the cabling. Same result.

Ideas on what might be going on?

What more info can I supply? Do I need to pray to a new network god?

I bought a new router - same issue.

Help me Obi-WAN Kenobi, you are my only hope.

Thanks,
VeePee

 

[kanewolf]

Hello,

Last week, I started to have a lot of lag on my hardwired computer desktop and wireless devices.

With the router hardwired to the desktop I am seeing packet loss
(pinged yahoo.com)

Ping statistics for 98.138.219.231:
Packets: Sent = 2301, Received = 1954, Lost = 347 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 338ms, Average = 75ms

With the modem plugged in directly

Modem directly plugged into computer:

Ping statistics for 98.138.219.231:
Packets: Sent = 2967, Received = 2958, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 149ms, Average = 67ms

At both times, I have changed the the cabling. Same result.

Ideas on what might be going on?

What more info can I supply? Do I need to pray to a new network god?

I bought a new router - same issue.

Help me Obi-WAN Kenobi, you are my only hope.

Thanks,
VeePee

Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?

 

[VeePee]

Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?

Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?

Even 9 packet loss isn't great. You may want to check the wiring from your modem to the outside of your house.
What kind of ISP service do you have? Coax, DSL, cellular ?

Hello!

I am in a condo - and it is coax.
I swapped the cables between the router and modem.
If it is the coax, why does it work well when the modem is directly connected to the computer vs. going through the router? That is the 9 packets loss vs the 347.

Good idea, maybe I will unhook the modem from the coax and put it back in.

vOpO

 

[SamirD]

Are you testing the router wired or wireless?

 

[kanewolf]

Hello!

I am in a condo - and it is coax.
I swapped the cables between the router and modem.
If it is the coax, why does it work well when the modem is directly connected to the computer vs. going through the router? That is the 9 packets loss vs the 347.

Good idea, maybe I will unhook the modem from the coax and put it back in.

vOpO

Cable modems often have diagnostics built-in. Have you tried pointing a browswer at 192.168.100.1 ? That is a standard cable modem diagnostic screen.

 

[VeePee]

Cable modems often have diagnostics built-in. Have you tried pointing a browswer at 192.168.100.1 ? That is a standard cable modem diagnostic screen.

Solid thought. But that IP does not work.
Not sure how I discover the IP of my modem with my router plugged in...
Good idea. I should be able to figure that out.

I did ping the router from my computer to the router. I did do a factory reset with it.

ping 192.168.1.1 -l 500 n 100 - 0 packet loss

It worked fine a week a go...might call the ISP again.

Thanks for helping out

 

[VeePee]

Are you testing the router wired or wireless?

For now, wired.

The modem-->Router-->direct connect to computer. That is where I am seeing the packet loss.

Thanks for asking!

 

[kanewolf]

Solid thought. But that IP does not work.
Not sure how I discover the IP of my modem with my router plugged in...
Good idea. I should be able to figure that out.

I did ping the router from my computer to the router. I did do a factory reset with it.

ping 192.168.1.1 -l 500 n 100 - 0 packet loss

It worked fine a week a go...might call the ISP again.

Thanks for helping out

Google the model modem you have with "diagnostics" or "login" see if that can find an IP for your modem.

 

[VeePee]

So with no changes...everything work. This is day two.

I suspect either changes at my ISP (boost signal strength) or some repairs elsewhere.

I am puzzled why it worked when directly connected, but not via the router (hence my signal strength theory)

Thanks for all who answered! Appreciated!

VoPo

 

[SamirD]

Great to hear it fixed itself. Something like this is usually an isp issue, and who knows why it worked one way and not the other.

 

[VeePee]

Thanks for all the help and support!

 

[SamirD]

You're welcome!