Hi,
I have a problem with my ISP and our internet but I don’t know a lot about all the technical stuff so I’m not sure how to proceed to get it fixed. I'm also not sure if this is the right place to ask this. Let me know if I'm posting in the wrong place.
I live in a smallish town in Alberta and our only wired internet is Eastlink (horrible company). We’ve been having a problem with intermittent, really slow internet and crashes for over two years now. Usually they last hours or the entire day. It’s not just us, the entire town has the same problem but we’re not coordinated enough to know if it’s at the exact same time. I know my neighbours get hit at the exact same time though. The tech has come out so many times we all know him by name and he has been frank with us. He says the problem is 100% a town issue and it’s that the equipment is too old but that Eastlink won’t pay to upgrade.
Our pingplotter shows 20-50% packet loss when these problems happen but the latency is usually really good. The speedtest says the download and ping are perfectly fine but the upload is 0 or 0.1 and the jitter is in the 1000s. But the times are really strange. Sometimes it makes sense and it’s around 5pm-10pm but other times it starts at 6am and very often it starts or continues overnight. I figured it was a congestion issue but at 4am??
My problem is I want to find a way to force Eastlink to fix the problem, potentially through our CRTC in Canada, but I don’t know what would fix it. If the equipment is too old to handle the internet in this town would giving the town more bandwidth help? Does that even make any sense? Is there something else they could do with the upstream power (??) that would help? If it’s just the upload that’s always bad when we lose all the packets, is that one specific part of the equipment? Besides replacing the equipment, which I doubt they will do, is there anything they can do to stop this from happening? They’ve “run voice sessions” and “escalated the issue” and then we never hear from them and when we try to call them we get people who have no knowledge of it.
Any advice would be greatly appreciated, thanks!
I have a problem with my ISP and our internet but I don’t know a lot about all the technical stuff so I’m not sure how to proceed to get it fixed. I'm also not sure if this is the right place to ask this. Let me know if I'm posting in the wrong place.
I live in a smallish town in Alberta and our only wired internet is Eastlink (horrible company). We’ve been having a problem with intermittent, really slow internet and crashes for over two years now. Usually they last hours or the entire day. It’s not just us, the entire town has the same problem but we’re not coordinated enough to know if it’s at the exact same time. I know my neighbours get hit at the exact same time though. The tech has come out so many times we all know him by name and he has been frank with us. He says the problem is 100% a town issue and it’s that the equipment is too old but that Eastlink won’t pay to upgrade.
Our pingplotter shows 20-50% packet loss when these problems happen but the latency is usually really good. The speedtest says the download and ping are perfectly fine but the upload is 0 or 0.1 and the jitter is in the 1000s. But the times are really strange. Sometimes it makes sense and it’s around 5pm-10pm but other times it starts at 6am and very often it starts or continues overnight. I figured it was a congestion issue but at 4am??
My problem is I want to find a way to force Eastlink to fix the problem, potentially through our CRTC in Canada, but I don’t know what would fix it. If the equipment is too old to handle the internet in this town would giving the town more bandwidth help? Does that even make any sense? Is there something else they could do with the upstream power (??) that would help? If it’s just the upload that’s always bad when we lose all the packets, is that one specific part of the equipment? Besides replacing the equipment, which I doubt they will do, is there anything they can do to stop this from happening? They’ve “run voice sessions” and “escalated the issue” and then we never hear from them and when we try to call them we get people who have no knowledge of it.
Any advice would be greatly appreciated, thanks!
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