Question Packets Stop Receiving (Ping Spikes) Every 30 Seconds

Oct 1, 2019
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Packets stop receiving every 31-33 seconds exactly every time on the spot consecutively for 24/7.

There is not a single thing I haven't tried other than connecting to another network which in my case won't fix the issue.

To begin with I have an Omen. (Link to purchase: https://www.newegg.com/p/2WC-0001-002T6) It's a performance laptop I purchased roughly now three months ago. The issue started occurring around the 11th of September. I remember downloading two things before this issue occurred, HP's Utility Event Software (https://www.microsoft.com/store/productId/9P4W8RFN9M2T) and 360 Security (https://www.360totalsecurity.com/en/) anything else I cannot quite remember, I did however use 360 Security to optimize network. A day or two later I noticed having internet issues very frequently where I'd cut out from any internet activities I was doing for a period of around 2.1-2.85 seconds every 31-33 seconds every time. From then on I tried everything to fix this issue and here's a list of what I tried (only the important):

(What the issue looks like: https://media.discordapp.net/attach...74493984778/unknown.png?width=1079&height=607 )

Reconnected to the WiFi
- No change.

Restarted the Computer
- No change.

Made Sure All Was Up-to-Date (Drivers and OS)
- Was all updated, no change.

Reset the Adapter Under Device Manager
- No change.

Factory Reset the Router
- No change.

Factory Reset the Computer
- This was in attempt to find the issue and from this test I concluded after downloading the HP Event Utility Software, (and possibly other software after) waited for updates and noticed the issue persisted.

Factory Reset the Computer Again
- Spent another 2 hours, downloaded my primary apps and did recoveries every time I downloaded something, seemed like nothing was going wrong and I did not download the HP Event Utility Software, I was happy and I fell asleep again waiting for updates, I awoke to the issue still present and the HP Event Utility Software not being the issue.

During all the times I also defraged and cleaned the drives, the apps I had on the computer were Steam, Discord, OBS Studio, TeamSpeak 3 Client, TeamSpeak Overlay, and Voicemod Pro. Also take not that OneDrive was pre-installed and added during startup of the reset.

So, at this point I figured it was a hardware issue, so I called up HP being only 2 months from when it was purchased and well... I got it back today and the issue continued (they replaced the WLAN? (That's what it said but I think it meant adapter.)) No other devices in the house has this issue only my laptop, also when I plug it into the router with an Ethernet it works fine. I tried everything to get it working trying to optimize through watching videos online doing ping-t 8.8.8.8 test in the command prompt/console to test if the results changed and no, I even completely removed OneDrive believing it to be the issue. The computer sits at the most up-to-date software and OS and I still cannot after three weeks figure out this issue.

However, I did make a breakthrough, in an article (https://answers.microsoft.com/en-us...g-spikes/0f16392a-6c2b-41e6-ac1c-5db88ace40a6) I did figure out on my own to go into the Administrative Tools > Services and scroll down to WLAN AutoConfig and learned that reseting this service actually temporarily fixes the issue between random intervals of 30 seconds up to 3 minutes then the issue continues with the average being around two minutes.

Can anyone help me?
 

gggplaya

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Jan 27, 2011
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I had this same problem playing fortnite using wifi to my desktop with a Tplink AC-1900 pcie card. The problem was when I had the fortnite tracker website open on my other monitor. The website would update at a regular interval of 3 minutes or something like that. Every time it would refresh, my wifi would spike my ping up past 400ms for roughly 2-3 seconds while the web page reloaded. This was the product of how the wifi adapter worked, or something I couldn't figure out. It wasn't prioritizing small packets.

I solved the issue by buying an ASUS AC68 router and setting it to media bridge mode. This allowed me to connect to it via ethernet, while the Ac68 connected to the main router with it's 3 antennas and kept a constant connection.
 
Oct 1, 2019
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10
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I had this same problem playing fortnite using wifi to my desktop with a Tplink AC-1900 pcie card. The problem was when I had the fortnite tracker website open on my other monitor. The website would update at a regular interval of 3 minutes or something like that. Every time it would refresh, my wifi would spike my ping up past 400ms for roughly 2-3 seconds while the web page reloaded. This was the product of how the wifi adapter worked, or something I couldn't figure out. It wasn't prioritizing small packets.

I solved the issue by buying an ASUS AC68 router and setting it to media bridge mode. This allowed me to connect to it via ethernet, while the Ac68 connected to the main router with it's 3 antennas and kept a constant connection.

The thing about this is I don't want a defective computer, I want it working properly like the moment I bought it, I shouldn't need to suffer and be forced to use an Ethernet to solve my issue, the fact is the only reason it get's a high ping spike is the adapter isn't receiving (ANYTHING) during those 2.1-2.85 seconds and then it picks up again like normal.
 
Oct 1, 2019
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I found a solution after 3 weeks: (I was about ready to destroy this PC).

It's September's Update "kb4515384" is what's causing the issue. A simple fix is by going to windows privacy settings, go under "Allow Access to Location on this Device," press change, and toggle off the location. I cannot tell you what the exact purpose is, however I spoke directly with customer service, a Mr. Matthew, and he explained a bit of the problem. What you can do is search up this update in the computer and uninstall it.
 

gggplaya

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Jan 27, 2011
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I have nearly the same computer, HP OMEN: https://www.amazon.com/HP-Gaming-Laptop-Intel-NVIDIA/dp/B07DRP6D2R

Except mine has the Intel 9560 adapter, which is a better adapter. And I've never had the problems you describe.

I looked it up and it appears that others with the realtek 8822BE are having the same exact issue as you, where the internet drops out sporatically, and sometimes needs resets to get it working. So it appears to not be a defective wifi adapter, it's just a really really crappy one. https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/To-All-the-Owners-of-Notebooks-With-Realtek-8822BE-Wifi-Card/td-p/4368276

I suggest you cut your losses and just buy a new wifi mini card. First you need to take the bottom off your computer to see what kind of card slot your computer is using. Many of the 8822BE card were mini pcie NGFF cards, but the most common form factor today is m.2. So you have to take it out to be sure.

The user manual for your laptop has the Genuine HP part numbers in case you wanted to use that as a guide, page 42: http://h10032.www1.hp.com/ctg/Manual/c06219881

If the card is M.2 compatible, I'd probably get this Intel 9560 card. Though, this may or may not be a genuine Intel card, it's still only $13. https://www.amazon.com/Intel-Wireless-AC-9560-2230-Gigabit/dp/B07G42J6KQ
 

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