I have a prebuilt Gateway SX2110G-UW24 running Win 10 build 1909 which is giving me problems trying to connect to the wired internet. The nic is stuck "identifying network".
History: This pc was previously sent to me to clean up malware/virus/etc. It was properly wiped and reinstalled. However, it was migrated to win 10 when it was returned. It was stored for 3 years in the off position. The family member powered it up 2 weeks ago and used it fine. Their children used it and the next day they claim it became slow. I assess it and I notice malware and a partially working nic driver. I clean up the malware and perform a system restore. I update the pc to win 10 latest build. Powered it off and powered it on a few days later. The nic won't allow access to the internet again.
Solutions attempted: I have tried nic drivers from gateway for both win 7 and win 8, from realtek, and even installed another pci-e nic. Same issue on the pci-e nic. Cable to switch and switchports are known goods. Drivers were both installed on live windows boot and safe mode without networking. I have tried resetting the tcp/ip stack, winsock, flush dns, ip config renew/release, chkdsk/sfc both report ok,reverting back to win 8.1 on previous mentioned attempted solutions, and tried to restart dhcp client in services. I noticed that i get access denied when i try to stop dhcp client so i suspect this is either a software problem or an incompatibility with the motherboards chipset and windows updates/version.
The nic card is not receiving an IP address from the DHCP. Device manager claims the driver is working correctly. I have tried also manually setting the correct IP settings and nothing happens. What else can I try before calling this nic card software obsolete?
History: This pc was previously sent to me to clean up malware/virus/etc. It was properly wiped and reinstalled. However, it was migrated to win 10 when it was returned. It was stored for 3 years in the off position. The family member powered it up 2 weeks ago and used it fine. Their children used it and the next day they claim it became slow. I assess it and I notice malware and a partially working nic driver. I clean up the malware and perform a system restore. I update the pc to win 10 latest build. Powered it off and powered it on a few days later. The nic won't allow access to the internet again.
Solutions attempted: I have tried nic drivers from gateway for both win 7 and win 8, from realtek, and even installed another pci-e nic. Same issue on the pci-e nic. Cable to switch and switchports are known goods. Drivers were both installed on live windows boot and safe mode without networking. I have tried resetting the tcp/ip stack, winsock, flush dns, ip config renew/release, chkdsk/sfc both report ok,reverting back to win 8.1 on previous mentioned attempted solutions, and tried to restart dhcp client in services. I noticed that i get access denied when i try to stop dhcp client so i suspect this is either a software problem or an incompatibility with the motherboards chipset and windows updates/version.
The nic card is not receiving an IP address from the DHCP. Device manager claims the driver is working correctly. I have tried also manually setting the correct IP settings and nothing happens. What else can I try before calling this nic card software obsolete?