I am not sure how to fix it, contacting the manufacturer is probably the best route. Unfortunately, what you want to do is also requested by those who happen to acquire a product by non-reputable means (dern technology thieves, smaller/lighter products = easier to steal!). I am sure you will have to provide some sort of proof-of-purchase, if "hacking" or removing password protection from a laptop was as easy as posting on a tech forum, why would it not be sellable as a locked piece of hardware? Contact Asus and/or Microsoft and if you can provide proof of purchase I am sure one of them will be able to assist you.