Question PC black screen crash after load

Mathijs0001

Reputable
Jun 9, 2017
4
0
4,510
0
Hey guys,

I need some help. A few days ago my new pc started crashing while playing certain games. When it crashes it crashes to a black screen with the monitor going into power saving mode and the keyboard still lit up. I have to do a hard restart, the pc won't react to the power button.

Parts:

Ryzen 7 5800x
Msi x570 Tomahawk
Rtx 3080
Corsair 850m power supply
Noctua noctua nh d15

temps are very good.

What I have tried:

Checking all connections on the motherboard etc.
New Windows 10 install.
Removing all overclocks
DDU, removing and reinstalling nvidia drivers.
Disable XMP
Changing power cable from psu to wall outlet

Event Log:

Log Name: System
Source: EventLog
Date: 2/20/2021 10:27:03 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-AGPO66K
Description:
The previous system shutdown at 22:16:39 on ‎20-‎2-‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-20T21:27:03.2244560Z" />
<EventRecordID>690</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-AGPO66K</Computer>
<Security />
</System>
<EventData>
<Data>22:16:39</Data>
<Data>‎20-‎2-‎2021</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2405</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E5070200060014001600100027001D01E5070200060014001500100027001D01600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>


I seems to be power related, I hope you can help! Thanks in advance!
 

Bob.B

Prominent
Feb 8, 2021
516
52
490
7
Hey guys,

I need some help. A few days ago my new pc started crashing while playing certain games. When it crashes it crashes to a black screen with the monitor going into power saving mode and the keyboard still lit up. I have to do a hard restart, the pc won't react to the power button.

Parts:

Ryzen 7 5800x
Msi x570 Tomahawk
Rtx 3080
Corsair 850m power supply
Noctua noctua nh d15

temps are very good.

What I have tried:

Checking all connections on the motherboard etc.
New Windows 10 install.
Removing all overclocks
DDU, removing and reinstalling nvidia drivers.
Disable XMP
Changing power cable from psu to wall outlet

Event Log:

Log Name: System
Source: EventLog
Date: 2/20/2021 10:27:03 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-AGPO66K
Description:
The previous system shutdown at 22:16:39 on ‎20-‎2-‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-20T21:27:03.2244560Z" />
<EventRecordID>690</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-AGPO66K</Computer>
<Security />
</System>
<EventData>
<Data>22:16:39</Data>
<Data>‎20-‎2-‎2021</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2405</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E5070200060014001600100027001D01E5070200060014001500100027001D01600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>


I seems to be power related, I hope you can help! Thanks in advance!
Since it could be anything run this and post a link.
PC Benchmark
 

Mathijs0001

Reputable
Jun 9, 2017
4
0
4,510
0
Everything is running fine, above average. I will post the results later. Just to clarify, all parts seem to be running just fine. All software and drivers are up-to-date. So I have no idea what it could be. It seemed to happen after installing Valheim but I am not sure. Also it seems to be depending on the game, in Valheim I can't last an hour while in Dayz it might take an hour and in Warzone it does not seem to happen at all. So I first thought it must be a thermal or power problem, but temps seem to be fine and all parts are new so that does not seem likely either.
 
Last edited:

ASK THE COMMUNITY