PC blue screens then reboots into bios and ssd isn't recognized

User1122

Commendable
Jul 15, 2016
14
0
1,510
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I've been getting this issue frequently for the past two months and it just popped up out of nowhere. I have a 128 gb sandisk ssd and 2 tb WD hdd and the problem I'm having is that my pc just suddenly bsods and reboots into the bios and the boot drive just disappears from the boot options. The only way around it is either unplugging and plugging the sata cable back in or reseting my bios which only fixes it temporarily. I've ran HDtune and it said everything is ok for both the ssd and hdd. Also, sometimes the HDD crashes instead of the SSD and disappears from the file explorer. I've tried different sata cables for each drive and reverted back from windows 10 to 7 just in case it was a software issue. My temperatures are also fine. I'm really hoping this isn't a hardware problem from the motherboard.

I've managed to catch two bsod error messages on win10, one was unexpected_store_exception and the other one was something about the registry (registry_error I think)
 

cin19

Titan
Moderator
First you need to check the SSD to see how much free space is in that SSD, it should have at least 8-10% free space.

Also update all the motherboard drivers, like the chipset driver, SATA/ahci driver, from motherboard manufacturer website.

One more, make sure the SSD has the newer version firmware too. https://kb.sandisk.com/app/answers/detail/a_id/15108/

After done these things, if you still have problem, may run the System file check https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 because the problem maybe from the hardware( hard drive, even the MB), or the corrupted system files too.
 

User1122

Commendable
Jul 15, 2016
14
0
1,510
0


I've done all the above and sfc scan tells me that everything is in check so if this issue is hardware related I just want to know what part is causing problems
 

User1122

Commendable
Jul 15, 2016
14
0
1,510
0


cpu: i5 6600k
gpu: MSI gtx 960 4 gb
ram: 8x2 adata 3000 mhz sticks
mobo: Asus maximus viii hero
psu: cooler master 700w 80+ bronze
storage drives: 128 gb sandisk ssd and 2 tb western digital blue hdd

I don't think installing the OS on the other drive will help much since the other hdd also crashes occasionally
 

cin19

Titan
Moderator
I mean other hard drive except the 128GB SSD and the 2tb one.

And may try disconnect the 2tb hdd, run the PC with 128GB SSD.

Also go to the event viewer to see you find other errro or not. How to https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10/

Also use onboard iGPU, and test the RAM with MemTest86 https://www.memtest86.com/download.htm when you test the RAM, you should only plug in one of them.
 

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