Question PC Build Beginner - Help Needed With ASRock AMD Ryzen X570 Steel Legend AM4 PCIe 4.0 ATX Motherboard

Aug 10, 2020
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Hi There,
I am a newbie to this PC build game. This is my first proper build flying solo and I have hit a little problem (I hope it's small) and was hoping some of you good people on the forums might be able to help with some ides on what to try to resolve them.

Details of the spec etc are as follows:

PC Specs:

GPU - RADEON RX 5500 XT MECH OC 8192MB GDDR6 PCI-EXPRESS GRAPHICS CARD

CPU - AMD Ryzen 7 3700X Gen3 8 Core AM4 CPU/Processor with Wraith Prism RGB Cooler

RAM - Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP

SSD - WD Blue SN550 500GB M.2 PCIe NVMe SSD/Solid State Drive

Motherboard - ASRock AMD Ryzen X570 Steel Legend AM4 PCIe 4.0 ATX Motherboard

PSU - SilverStone ET700-MG Strider Essential 700W 80Plus Gold Full Modular Power Supply/PSU

Wifi - Gigabyte Combo Intel 11ac and Bluetooth V5 PCIe Wireless Network Card

Case - Eclipse PC Gaming Case Mid-Tower ATX 3 x 120mm Halo Single-Ring Spectrum Fans Included, Tempered Glass, RGB Hub, RF Remote Controller, Water-Cooling Ready, Game with Style | Black

Problem:

Unable to Boot

Doesn’t load BIOS


Our Process:
All components have been installed to the letter of their respective manuals and with great care, everything turns on, lights up and the fans spin without a hitch. Everything seems fine, until we tried to plug in a monitor via HDMI. This is the point where concern grew as we gained no video from the computer which seemed to be running fine.

We tried using the other HDMI port on the GPU with no success still, tried it with different monitors with still no success. Next we tried to diagnose the issue independently, noticing in the instructions indicator lights which show which components are working and which are not.

The lights for the RAM and the CPU lit up, indicating an issue with those components. So we tried to identify why they weren't working, going through their manuals multiple times and carefully, following them to the letter, reinstalling the parts. This did not help and we still couldn't boot up into the BIOS.

This left us with no idea of what to do, unable to find an issue.

We suspect the motherboard is the faulty item, but we don't have any idea.


Many thanks in advance
 

PC Tailor

Judicious
Ambassador
Welcome to the forums my friend!

If you haven't already, head over to this manual and go through the guide step by step (even if you have already done some of these steps): https://forums.tomshardware.com/threads/no-post-system-wont-boot-and-no-video-output-troubleshooting-checklist.1285536/ as this will resolve most issues.

Do you have a system speaker at all?

If no luck after that, I would try breadboarding the system https://forums.tomshardware.com/faq/breadboarding-stripping-it-down-to-the-basics-for-troubleshooting.1848255/
 
Aug 10, 2020
4
0
10
0
Thanks for the help, it was very useful and helped a lot! Ive been incredibly preoccupied by this project so apologies for the late response, you are highly appreciated! :)))
 
Hi There,
I am a newbie to this PC build game. This is my first proper build flying solo and I have hit a little problem (I hope it's small) and was hoping some of you good people on the forums might be able to help with some ides on what to try to resolve them.

Details of the spec etc are as follows:

PC Specs:

GPU - RADEON RX 5500 XT MECH OC 8192MB GDDR6 PCI-EXPRESS GRAPHICS CARD

CPU - AMD Ryzen 7 3700X Gen3 8 Core AM4 CPU/Processor with Wraith Prism RGB Cooler

RAM - Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP

SSD - WD Blue SN550 500GB M.2 PCIe NVMe SSD/Solid State Drive

Motherboard - ASRock AMD Ryzen X570 Steel Legend AM4 PCIe 4.0 ATX Motherboard

PSU - SilverStone ET700-MG Strider Essential 700W 80Plus Gold Full Modular Power Supply/PSU

Wifi - Gigabyte Combo Intel 11ac and Bluetooth V5 PCIe Wireless Network Card

Case - Eclipse PC Gaming Case Mid-Tower ATX 3 x 120mm Halo Single-Ring Spectrum Fans Included, Tempered Glass, RGB Hub, RF Remote Controller, Water-Cooling Ready, Game with Style | Black

Problem:

Unable to Boot

Doesn’t load BIOS


Our Process:
All components have been installed to the letter of their respective manuals and with great care, everything turns on, lights up and the fans spin without a hitch. Everything seems fine, until we tried to plug in a monitor via HDMI. This is the point where concern grew as we gained no video from the computer which seemed to be running fine.

We tried using the other HDMI port on the GPU with no success still, tried it with different monitors with still no success. Next we tried to diagnose the issue independently, noticing in the instructions indicator lights which show which components are working and which are not.

The lights for the RAM and the CPU lit up, indicating an issue with those components. So we tried to identify why they weren't working, going through their manuals multiple times and carefully, following them to the letter, reinstalling the parts. This did not help and we still couldn't boot up into the BIOS.

This left us with no idea of what to do, unable to find an issue.

We suspect the motherboard is the faulty item, but we don't have any idea.


Many thanks in advance
I'm assuming you've gone through those web instructions and double/triple check connections are tight and that all spacers are installed under the motherboard, only in the right locations. Memory can be tricky and fool you into thinking the DIMM's are fully seated.

So...a few things, first the simple one is to make sure you've plugged the monitor into the GPU video outputs, not the ones on the motherboard.

Second: are you confident your motherboard came with BIOS support for Ryzen 3000? It would PROBABLY have a sticker on the box stating something to that effect. You've an x570 so your steel legend should have Ry3k support!

Lastly: do a CMOS reset; turn off power and remove the plug, remove the battery, short pins for several seconds up to a minute, then reassemble. That often helps.
 

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