Question PC completely locks up but can still see screen.

onemoretimex

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Jun 29, 2015
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Hey guys,

every once in a while my PC will completely freezer/lock up... the image still remains on all my monitors but is static and stuck on whatever i was last doing... the mouse cursor is not responsive and pressing ctrl-alt -delete doesnt bring up task manager so everything is frozen.

Normally I can just hold the power button in to force a shutdown then power it back up but tonight is the first time that hasn't worked and required me turning it off from the on/off switch at the back for the PSU.

I've tried looking at the critical logs and nothing shows up around the time it freezes at all, maybe it shows elsewhere but not a critical event.

PC isn't overheating and i've ran both stress tests on the GPU, CPU and RAM and all came back fine.... maybe a longer one than a few hours might have resulted in something happening but even if it did I'd be unsure if it was the stress or just a random occurrence like when it happens.

I've noticed it tends to happen most of the time when launching a game before the game reaches the load profile part.... this is most of the time but it has happened at other points also as far as I can remember.

Any ideas how to trouble shoot this ? Everything is up to the most recent updates.

If you need me to look anywhere and post anything just let me know and I'll grab it.

Thanks.
 
What are the complete specs for this rig (make/model of all installed components)?

All purchased 2020 :

ASRock B450M Pro4 AM4​

Corsair CP-9020102-UK CX550M 550 W 80+ Bronze Certified ATX Power Supply Unit​

AMD Ryzen 3 2200G Processor with Radeon Vega 8 Graphics​

Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit, Black​

Cooler Master Hyper 212 EVO CPU Cooling System - Proven Performance - 4 Continuous Direct Contact Heat Pipes, 120mm PWM Fan​



Then a year or so later.

Rx580 GPU installed and disabled the IGPU of the 2200g.

 
If you remove the RX580 and revert to the integrated GPU, does the problem persist?

Are you overclocking anything (CPU, GPU, memory)?
The issue has only began happening the last couple of months, I've had the rx580 for well over a year closer to 2.

I overclock both the CPU and the GPU but both have been overclocked CPU since 2020 and GPU 21/22, long before the issue began to happen.

It's strange the issue almost always happens when loading fifa 23 just at the point where it's trying to load up the profile section... it loads 9/10 but on occassion get this comp freeze requiring full shutdown.

Now that I'm writing it i'm starting to think might be an issue with the game install as on occasion the profile itself has also became corrupted or something requiring me to quickly create a new profile to start the game.

The game is coming to the end of the season so will probably know for sure when I uninstall it in a month or so.
 
Re-installing the game might help. Also, dropping the OCs might be useful if the problem continues.

Intent is to determine a stable baseline for comparison, or to isolate an issue, per the previous question.

Just because something has apparently worked for months does not mean it isn't contributing to your woes.