Question PC completely shuts down when playing certain games ?

[Wunderbird]

I've just recently built a PC with the following specs:

Motherboard: ASRock B650M Pro RS

Memory: 2x32GB Corsair Dominator Platinum @ 5200mhz

CPU: Ryzen 7 7700x

GPU: Red Devil 6900XT

PSU: 850w be quiet platinum

Windows 11 23H2 (Insider Preview; has no relation to the issues I'm experiencing)

Latest AMD Drivers

This issue began a week or so after I built my PC everything seemed to be going fine until one day when I went to boot up Apex Legends, my entire computer crashed. This would only happen specifically with Apex Legends and only during the booting up screen (The first like 10 seconds shows and animation), no matter the launcher (Steam or Origin) and I would have to completely turn off the PSU and turn it back on again after 10 seconds to get my computer to come back on. Temps were also perfectly fine. After a lot of trial and error, I realized that the latest version of the BIOS for my motherboard was causing this issue (at least I thought this was the case), so I downgraded to about 2 version back.

After that Everything seemed to be working fine, one day the same crash happened again on the BIOS version I had thought fixed the issue. Even updating the BIOS still caused the issue. I ran memtests, stress tests, temp tests, and the like and everything came back perfectly fine with no issue or crashes during any of these tests. I had almost given up until a friend suggested I use a dev code (-novid -dev) through steam to completely skip the launch animation entirely. This works even now and I experience no crashes at all when starting up Apex.

I thought this issue was completely (or mostly) resolved, but I recently downloaded a new game called Dark and Darker where while it doesn't immediately crash on startup like Apex did, I can go through a few games before my entire PC just crashes. Occasionally when the crash happens the two LED lights designated for the CPU and DRAM on my motherboard remain solid and as such I get no signal from my GPU which requires me to hard shutdown my PC and start it back up again to which it will startup fine afterwards. But I've tried a lot of things like reseating the ram but that didn't seem to help with much. I started to investigate the Event Viewer and noticed consistent warnings, errors, and critical messages that show up or different variations whenever the crash happens. They are as follows:

Event ID 10016:

• The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}and APPID{15C20B67-12E7-4BB6-92BB-7AFF07997402}to the user MyPc\Myuser SID (S-1-5-21-583177663-2021113253-2337876007-1001) from address LocalHost (Using LRPC) running in the application container MicrosoftWindows.Client.WebExperience_523.21300.10.0_x64__cw5n1h2txyewy SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
• The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID

Windows.SecurityCenter.WscBrokerManager

and APPID

Unavailable

to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event ID 219:

• The driver \Driver\WUDFRd failed to load.

Device: HID\VID_05A7&PID_A310&MI_03&Col03\a&6e31190&0&0002

Status: 0xC0000365

Event ID 10010:

• The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.

I've tried resolving this errors thorough many deferent means like editing the registry editor to allow my user permission, edit the component services to give the system itself these permissions, etc. I know these errors are more or less common within windows systems, but I have no other lead on what to do. I don't really expect to get too much help and will probably have to replace the PSU or motherboard but wanted one last ditch effort. Any help would be much appreciated.

 

[Lutfij]

Welcome to the forums, newcomer!

so I downgraded to about 2 version back.
You might want to flash the BIOS back to the latest version, then clear the CMOS since the processors in AMD's lineup are all afflicted by a bug without the BIOS.

Is this the PSU you're working with?

Did you install all drivers manually for the platform or did you let the OS do it for you?

 

[DanielCalota]

Hi , if you have all the updates made for bios , video card , and you test ram and HDD and they are all ok , just try with different windows version just to check if you experience the same issues and also you can verify the power source and check if is hot or not , you can also test the video card with a stress test and see if the PC Shoot down or not , hope it will help you

 

[Wunderbird]

Welcome to the forums, newcomer!

so I downgraded to about 2 version back.
You might want to flash the BIOS back to the latest version, then clear the CMOS since the processors in AMD's lineup are all afflicted by a bug without the BIOS.

Is this the PSU you're working with?

Did you install all drivers manually for the platform or did you let the OS do it for you?

That is my PSU yes! I did actually move back to the latest BIOS version after realizing that using the older version would no longer work as well as resetting the CMOS (removing the battery, and using the 2 metal prongs on the motherboard). I also used amd's Adrenaline Software to detect any gpu drivers and install them so none manually. For all drivers in general I let the OS decide as well.

I did recently try something that seems to completely have solved the issue with Apex completely shutting down my PC. One thing is I downgraded my gpu drivers from the latest to just one version before (both seemed to have been released on the same day). Another thing I tried was I started my PC in Clean Boot mode using these instructions, disabling all startup apps and enabling one a few at a time and tested Apex again without the code I used to bypass the launch screen. It boots up fine now with no crashes, but during testing it seems like none of the startup apps were the issue. So I believe the issue may have been with the gpu drivers. I still have yet to test with the other game that was giving me the same crash.

 

[Wunderbird]

Hi , if you have all the updates made for bios , video card , and you test ram and HDD and they are all ok , just try with different windows version just to check if you experience the same issues and also you can verify the power source and check if is hot or not , you can also test the video card with a stress test and see if the PC Shoot down or not , hope it will help you

Hi thanks for your advice! I did make sure to test all these components individually and and for a good amount of time and everything seemed to be working fine. I even stress tested my GPU for about an hour and it didn't experience any abnormalities. I believe the issue may be associated with the latest version of my drivers since after downgrading a version below, the issue has disappeared for me.

 

[shinichiii]

Hi thanks for your advice! I did make sure to test all these components individually and and for a good amount of time and everything seemed to be working fine. I even stress tested my GPU for about an hour and it didn't experience any abnormalities. I believe the issue may be associated with the latest version of my drivers since after downgrading a version below, the issue has disappeared for me.

does anyone know if rolling back a nvidia cards driver would do the same thing because i’m also having this issue