Question PC crash restarting, only with gameplay. It's none of the obvious factors, lets see what you guys think?

matthew1490

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Hey everyone. I really dont post here unless im at a loss. My computer crashes and restarts during gameplay, at first only on high settings now even with lower settings, on multiple games (fortnite, apex legends, star wars battlefront 2 even). Happens once an hour, sometimes goes a few hours. This is with no overclock or boosts.

First what I have done so far:
I used amd cleaner and reinstalled GPU drivers, multiple times even rolling back at times. I have spent so much damn on AMD drivers, so its not this.
Updated BIOS
Undervolting - no difference
Underclock - no difference
Really done everything on Afterburner/wattman/bios i could do, all independent of each other; i know to only use one to OC or UC.
Always monitoring temps, never seen any temp above 85
fans work fine, my case is pretty "cool"
Cleaned case and all fans, no dust at all really.
Cyrstal Mark for disks check out
The card looks good, but I cleaned it with air, reseated and checked connections.
My GPU Temps rarely get above 85c at max so I don't think it's overheating.
My cpu is fine no heat issues.
Tried different outlets
No crashes on a unigine benchmark or 3 hours of prime95.
All these component bought in 2016.

It does crash instantly when i run anything past 720 on FurMark. I can usually play a few games, and then at the beginning of loading the game, or at the end of a match when i "quit match" it will crash restart.
I havent checked RAM, but i use alot of Adobe stuff, and i have never crashed.
I suspect PSU? I dont have one to borrow, may buy one at fry's and return if not the problem.
I have not tried to re apply thermal paste, seems a bit extreme but im at that point i guess, but like i said, i saw no temp past 85 sooo idk about this
Have not "changed" the seating position for my gpu on the PCI slots, or ram placements, but that seems unlikely cause. Though my GPU is heavy as hell.

Contacted EVGA for PSU and MSI for GPU regarding warranty, well see about that.

Reading alot on here, it seems its PSU or GPU, right?

Anything else i can try guys?



MSI Z170A m5 |
i5 - 6600k |
MSI R9 390 8gb |
G. SKILL Ripjaws 4 Series 2x8gb DDR4
EVGA SuperNOVA 750 G1, 80+ GOLD 750W |
Phantek Enthoo Pro |
 

Darkbreeze

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Well, if you've accurately done all that you've listed, then my opinion would be that you must either have a bad power supply or a bad graphics card. I'd normally lean towards the power supply, and that may well be the case here especially if that unit has some miles on it because the G1 Supernova units have never been particularly good. At best they are highly mediocre. If going with EVGA you want to stick to G2, G3, GQ, P2 and T2 units. The B2 units except for the 650w model have all blown up in testing on Aris workbench so I'd avoid that series entirely.

Click the spoiler for specific model recommendations:

Let's start with the biggest misconception out there, which is that if a unit has high watts it will be ok or is good. No. Just, no.

There are plenty of 750-1000w units out there that I wouldn't trust to power a light bulb and might in fact be more dangerous due to their supposedly high capacity due to poor or non-existent protections inside the unit.

If the platform isn't good to begin with, how many watts or amps it says it can support is irrelevant.

Higher 80plus certification doesn't mean anything, UNLESS it's on an already known to be high quality PSU platform. For example, a Seasonic Prime platinum unit is going to be a better product than a Seasonic Prime Gold unit, because we already know the Prime platform is very good, and platinum efficiency along with it shows there are some improvements internally to account for the higher efficiency.

In a case like that, it might be worth it. It's likely the unit will create less heat, it will probably have better performance in regard to ripple, noise and voltage regulation. It might shave a few pennies, or dollars, off the electric bill over the course of a year.

Other than that, it is not going to perform any better than the same platform with Gold efficiency. On the other hand, just because a unit has Titanium 80plus ratings doesn't mean the unit is any good at all. For example, there are Raidmax units with Titanium efficiency and I wouldn't trust one of those to power a light bulb. There are a lot of units like this out there.

If the platform isn't good to begin with, whether or not it has an 80plus certification or not is irrelevant.

Whatever you do, don't EVER buy a power supply based on whether it has RGB or lighting, or looks like it might be a quality unit. Some of the biggest hunks of junk out there look just as good as a Seasonic Prime Ultra Titanium, but I assure you, they are not. So far as I've seen there are really no excellent units out there that have RGB built in. Maybe one or two models, but rest assured you'll be be paying for the lighting, not for the quality of the power supply.

I don't know what country you reside in, and I know that sometimes it's hard to come by good units in some regions, but when possible, when it comes time to get that PSU, I'd stick to the following if you can.

Seasonic. Seasonic isn't just a brand, they are a PSU manufacturer, unlike many of the PSU brands you see they make their own power supply platforms AND a great many of the very good PSU models out there from other brands like Antec, Corsair and older XFX are made by Seasonic.

Just about anything made by Seasonic is good quality for the most part. There are really no bad Seasonic units and only a very few that are even somewhat mediocre. They do make a few less-good quality OEM style units, but mostly those are not going to be units you come across at most vendors, and they are still not bad. Also, the S12II and M12II 520 and 620w units are older, group regulated models. At one time they were among the best units you could buy. Now, they are outdated and not as good as almost any other Seasonic models. They are however still better than a LOT of newer designs by other manufacturers.

The Seasonic 520w and 620w S12II/M12II units CAN be used on newer Intel platforms, if you turn off C6/C7 in the bios, but I'd really recommend a newer platform whenever possible. Prices are usually pretty good on those though, so sometimes it's worth accepting the lack of DC-DC on the internal platform. Higher capacity versions of the High current gamer are not based on that platform, so they are fine. Those being the 750w and higher versions.

Most common currently, in order of preference, would be the Seasonic Focus series, then Focus plus, then Prime, then Prime ultra. It's worth mentioning that there are generally Gold, Platinum and Titanium versions within each, or most, of those series, but that does not necessarily mean that a Focus plus Platinum is necessarily better than a Prime Gold. It only means that it scored better in the 80plus efficiency testing, not that the platform is better.

Again, don't let yourself get tangled up in the idea that a higher 80plus rating specifically means that it is a better unit than another one with a lower rating, unless you know that it is a good platform from the start. All these Focus and Prime units are pretty good so you can somewhat focus on the 80plus rating when deciding which of them to choose.

Super Flower Super Flower is another PSU manufacturer. They also make most of the good units sold by EVGA like the G2, G3, P2 and T2 models.

Super Flower doesn't have a very broad availability for the units with their own brand name on them, and are not available in a lot of countries but for those where there is availability you want to look at the Leadex and Leadex II models. The Golden green platform is fairly decent too but is getting rather long in the tooth as a platform AND I've seen some reviews indicating a few shortcomings on units based on this platform.

Even so, it's a great deal better than a lot of other platforms out there so you could certainly do worse than a Golden green model. Units based on the Leadex and Leadex II platforms are much better though.

Corsair. The CX and CXm units are ok as a budget option, but I do not recommend pairing them with gaming cards. The newer 2017 models of CX and CXm are better than the older ones, but still not what we'd call terrific, so if it specifically says 2017 model, or it has a capacity other than an even 100, like 550w, 650w, 750w, etc., then it's likely at least better than those older ones. Aside from that, any of the TX, RMx, RMi, HX, HXi, AX or AXi units are good. Those are listed from best to worst, with the best being the AX and AXi units.

Antec. The True power classic units are made by Seasonic, and are very good, but are not modular. The High current gamer 520w and 620w, or any other PSU you see on the market that is 520w or 620w, are also made by Seasonic, based on the S12II and M12II platform for modern versions, and are pretty good units but again they are an older platform that is group regulated so if you go with a Haswell or newer Intel configuration you will want to avoid those because they do not support the C6/C7 Intel low power states.

The Antec High current gamer 750w and 850w units are very good and are not the older design, which came in 520w and 620w capacities and were good for back then but again, are an aging Seasonic platform that is not the best choice most of the time these days. Occasionally, these older units MIGHT be the best unit available and you could do worse than one of them, but a newer DC-DC platform is desirable when possible if it doesn't mean sacrificing quality elsewhere in the platform. There are however older and newer HCG models, so exact model number will likely be a factor if choosing one of these however both the older models and the newer models are good.

Antec Edge units are ok too, but reviews indicate that they have noisy fan profiles. I'd only choose this model if it is on sale or the aesthetics match up with your color scheme or design. Still a good power supply but maybe a little aggressive on the fan profile. This may have been cured on newer Edge models so reading professional tear down reviews is still the best idea.

Antec Earthwatts Gold units are very good also.

BeQuiet. BeQuiet does have a few decent models, BUT, you must be VERY selective about which of their models you put your trust in. From model to model their are huge differences in both quality and performance, even with the same series. If you cannot find a review for a BeQuiet unit on HardOCP, JonnyGuru or Tom's hardware that SPECIFICALLY says it is a very good unit, and does not have any significant issues in the "cons" category, I would avoid it. In fact, I'd probably avoid it anyhow unless there is a very great sale on one that has good reviews, because their units are generally more expensive than MUCH better units from Antec, Seasonic, EVGA and Corsair.

Super Flower. They are like Seasonic and they make power supplies for a variety of other companies, like EVGA. Super Flower units are usually pretty good. I'd stick to the Leadex, Leadex II and Golden Green models.

EVGA. They have BOTH good and not very good models.

Not very good are the W1, N1, B1, B3 (All models except the 650w model), BQ, BR, BT and G1 NEX models.

Good models are the B2, B3 650w, G2, G2L, G3, GQ, P2 and T2 models.

FSP. They used to be very mediocre, and are a PSU manufacturer like Seasonic and Super Flower, although not as well trusted based on historical performance. Currently the FSP Hydro G and Hydro X units are pretty good.

I would avoid Thermaltake and Cooler Master. They do have a few good units, but most of the models they sell are either poor or mediocre, and the ones they have that ARE good are usually way overpriced.

This is just ONE example of why I say that. Very new and modern CM unit. One of the worst scores ever seen on JonnyGuru for a well known brand name product. Doesn't look to be much better than a Raidmax unit. Sad.


And most of the models I have linked to the reviews of at the following link are at least good, with most of them being fantastic.


Certainly there ARE some good units out there that you won't see above among those I've listed, but they are few and far between, much as a hidden nugget of gold you find in a crevice among otherwise ordinary rocks and don't EVER assume a unit is good just because of the brand.

If you cannot find an IN DEPTH, REPUTABLE review on Tom's hardware, JonnyGuru, HardOCP, Hardware secrets (Old reviews by Gabe Torres), Kitguru (Only Aris reviews), TechPowerUP, SilentPC crew or a similar site that does much more than simply a review of the unboxing and basic tests that don't include reliable results for ripple, noise, voltage regulation and a complete teardown of the unit including identification of the internal platform, then the unit is a big fat question mark.

I recommend not trusting such units as companies generally always send out review samples of any unit they feel is going to get a good review, and don't send them out if they know they are going to get hammered by the reviewer. No review usually equals poor quality. Usually.

Other models that should never be trusted OR USED AT ALL, under any circumstances, include A-Top, AK Power, Alpine, Apevia, Apex (Supercase/Allied), Artic, Ace, Aerocool (There might be one model worth using, but I'd still avoid them.), Aspire (Turbocase), Atadc, Atrix, Broadway com corp, Chieftech, Circle, CIT, Coolmax, Deer, Diablotek, Dynapower, Dynex, Eagletech, Enlight, Eurotech, Evo labs, EZ cool, Feedtek, Foxconn, G7, HEC/Compucase Orion, HEDY, High power, iBall, iStar computer co., Jeantec, JPac, Just PC, Kolink, LC Power, Linkworld electronics, Logisys, Macron, MSI, NmediaPC, Norwood Micro (CompUSA), Okia, Powercool, Powmax, Pulsepower, Q-tec, Raidmax, RaveRocketfish, Segotep, SFC, Sharkoon, Shuttle, Skyhawk, Spire, Startech, Storm, Sumvision, Tesla, Trust, Ultra, Wintech, Winpower, Xilence (Until I see a reputable review of a model showing different), xTreme (Cyberpower), Youngbear and Zebronics.


One other thing though, and that is the fact that using the AMD "cleaner" is not effective. Not like using the Display driver uninstaller from Wagnard tools. I could literally list tens of threads where the OP has done as you did, and was resistant to using the DDU despite repeated recommendations but in the end they did, and the issues were resolved. That doesn't mean it WILL be the same for you, but I'd absolutely try it because your issues sound 100% like driver or power delivery related problems but of course we can't rule out the possibility of a faulty card, however it's almost impossible to accurately fault the card without eliminating these other possibilities first since the problem is relatively intermittent AND a lot of other things that are non-gaming but also GPU intensive, seem to be working.


Here are the first steps to take when trying to solve these kinds of hardware problems. If you have already tried these steps, all of them, exactly as outlined, we can move along to more advanced solutions.

If there are any you have NOT done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.


First, make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.

Second, go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.

IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

The last thing we want to look at, for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.

If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Here are the full instructions on running the Display driver uninstaller and CLEAN installing new drivers.

 
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matthew1490

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This is very helpful, thank you. Never had Nvidia, every component was new in 2016, same stuff. Used DDU and reinstalled correct AMD drivers, as well as updated driver for Mobo components like you listed. None of that worked. Also tested the RAM using windows tester, no problems there.

I think im going to try and change the PCI slot the GPU is in, maybe ram as well for measure? If that doesnt work, i think its time to look at a new PSU yes?
 

matthew1490

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Well, if you've accurately done all that you've listed, then my opinion would be that you must either have a bad power supply or a bad graphics card. I'd normally lean towards the power supply, and that may well be the case here especially if that unit has some miles on it because the G1 Supernova units have never been particularly good. At best they are highly mediocre. If going with EVGA you want to stick to G2, G3, GQ, P2 and T2 units. The B2 units except for the 650w model have all blown up in testing on Aris workbench so I'd avoid that series entirely.

Click the spoiler for specific model recommendations:

Let's start with the biggest misconception out there, which is that if a unit has high watts it will be ok or is good. No. Just, no.

There are plenty of 750-1000w units out there that I wouldn't trust to power a light bulb and might in fact be more dangerous due to their supposedly high capacity due to poor or non-existent protections inside the unit.

If the platform isn't good to begin with, how many watts or amps it says it can support is irrelevant.

Higher 80plus certification doesn't mean anything, UNLESS it's on an already known to be high quality PSU platform. For example, a Seasonic Prime platinum unit is going to be a better product than a Seasonic Prime Gold unit, because we already know the Prime platform is very good, and platinum efficiency along with it shows there are some improvements internally to account for the higher efficiency.

In a case like that, it might be worth it. It's likely the unit will create less heat, it will probably have better performance in regard to ripple, noise and voltage regulation. It might shave a few pennies, or dollars, off the electric bill over the course of a year.

Other than that, it is not going to perform any better than the same platform with Gold efficiency. On the other hand, just because a unit has Titanium 80plus ratings doesn't mean the unit is any good at all. For example, there are Raidmax units with Titanium efficiency and I wouldn't trust one of those to power a light bulb. There are a lot of units like this out there.

If the platform isn't good to begin with, whether or not it has an 80plus certification or not is irrelevant.

Whatever you do, don't EVER buy a power supply based on whether it has RGB or lighting, or looks like it might be a quality unit. Some of the biggest hunks of junk out there look just as good as a Seasonic Prime Ultra Titanium, but I assure you, they are not. So far as I've seen there are really no excellent units out there that have RGB built in. Maybe one or two models, but rest assured you'll be be paying for the lighting, not for the quality of the power supply.

I don't know what country you reside in, and I know that sometimes it's hard to come by good units in some regions, but when possible, when it comes time to get that PSU, I'd stick to the following if you can.

Seasonic. Seasonic isn't just a brand, they are a PSU manufacturer, unlike many of the PSU brands you see they make their own power supply platforms AND a great many of the very good PSU models out there from other brands like Antec, Corsair and older XFX are made by Seasonic.

Just about anything made by Seasonic is good quality for the most part. There are really no bad Seasonic units and only a very few that are even somewhat mediocre. They do make a few less-good quality OEM style units, but mostly those are not going to be units you come across at most vendors, and they are still not bad. Also, the S12II and M12II 520 and 620w units are older, group regulated models. At one time they were among the best units you could buy. Now, they are outdated and not as good as almost any other Seasonic models. They are however still better than a LOT of newer designs by other manufacturers.

The Seasonic 520w and 620w S12II/M12II units CAN be used on newer Intel platforms, if you turn off C6/C7 in the bios, but I'd really recommend a newer platform whenever possible. Prices are usually pretty good on those though, so sometimes it's worth accepting the lack of DC-DC on the internal platform. Higher capacity versions of the High current gamer are not based on that platform, so they are fine. Those being the 750w and higher versions.

Most common currently, in order of preference, would be the Seasonic Focus series, then Focus plus, then Prime, then Prime ultra. It's worth mentioning that there are generally Gold, Platinum and Titanium versions within each, or most, of those series, but that does not necessarily mean that a Focus plus Platinum is necessarily better than a Prime Gold. It only means that it scored better in the 80plus efficiency testing, not that the platform is better.

Again, don't let yourself get tangled up in the idea that a higher 80plus rating specifically means that it is a better unit than another one with a lower rating, unless you know that it is a good platform from the start. All these Focus and Prime units are pretty good so you can somewhat focus on the 80plus rating when deciding which of them to choose.

Super Flower Super Flower is another PSU manufacturer. They also make most of the good units sold by EVGA like the G2, G3, P2 and T2 models.

Super Flower doesn't have a very broad availability for the units with their own brand name on them, and are not available in a lot of countries but for those where there is availability you want to look at the Leadex and Leadex II models. The Golden green platform is fairly decent too but is getting rather long in the tooth as a platform AND I've seen some reviews indicating a few shortcomings on units based on this platform.

Even so, it's a great deal better than a lot of other platforms out there so you could certainly do worse than a Golden green model. Units based on the Leadex and Leadex II platforms are much better though.

Corsair. The CX and CXm units are ok as a budget option, but I do not recommend pairing them with gaming cards. The newer 2017 models of CX and CXm are better than the older ones, but still not what we'd call terrific, so if it specifically says 2017 model, or it has a capacity other than an even 100, like 550w, 650w, 750w, etc., then it's likely at least better than those older ones. Aside from that, any of the TX, RMx, RMi, HX, HXi, AX or AXi units are good. Those are listed from best to worst, with the best being the AX and AXi units.

Antec. The True power classic units are made by Seasonic, and are very good, but are not modular. The High current gamer 520w and 620w, or any other PSU you see on the market that is 520w or 620w, are also made by Seasonic, based on the S12II and M12II platform for modern versions, and are pretty good units but again they are an older platform that is group regulated so if you go with a Haswell or newer Intel configuration you will want to avoid those because they do not support the C6/C7 Intel low power states.

The Antec High current gamer 750w and 850w units are very good and are not the older design, which came in 520w and 620w capacities and were good for back then but again, are an aging Seasonic platform that is not the best choice most of the time these days. Occasionally, these older units MIGHT be the best unit available and you could do worse than one of them, but a newer DC-DC platform is desirable when possible if it doesn't mean sacrificing quality elsewhere in the platform. There are however older and newer HCG models, so exact model number will likely be a factor if choosing one of these however both the older models and the newer models are good.

Antec Edge units are ok too, but reviews indicate that they have noisy fan profiles. I'd only choose this model if it is on sale or the aesthetics match up with your color scheme or design. Still a good power supply but maybe a little aggressive on the fan profile. This may have been cured on newer Edge models so reading professional tear down reviews is still the best idea.

Antec Earthwatts Gold units are very good also.

BeQuiet. BeQuiet does have a few decent models, BUT, you must be VERY selective about which of their models you put your trust in. From model to model their are huge differences in both quality and performance, even with the same series. If you cannot find a review for a BeQuiet unit on HardOCP, JonnyGuru or Tom's hardware that SPECIFICALLY says it is a very good unit, and does not have any significant issues in the "cons" category, I would avoid it. In fact, I'd probably avoid it anyhow unless there is a very great sale on one that has good reviews, because their units are generally more expensive than MUCH better units from Antec, Seasonic, EVGA and Corsair.

Super Flower. They are like Seasonic and they make power supplies for a variety of other companies, like EVGA. Super Flower units are usually pretty good. I'd stick to the Leadex, Leadex II and Golden Green models.

EVGA. They have BOTH good and not very good models.

Not very good are the W1, N1, B1, B3 (All models except the 650w model), BQ, BR, BT and G1 NEX models.

Good models are the B2, B3 650w, G2, G2L, G3, GQ, P2 and T2 models.

FSP. They used to be very mediocre, and are a PSU manufacturer like Seasonic and Super Flower, although not as well trusted based on historical performance. Currently the FSP Hydro G and Hydro X units are pretty good.

I would avoid Thermaltake and Cooler Master. They do have a few good units, but most of the models they sell are either poor or mediocre, and the ones they have that ARE good are usually way overpriced.

This is just ONE example of why I say that. Very new and modern CM unit. One of the worst scores ever seen on JonnyGuru for a well known brand name product. Doesn't look to be much better than a Raidmax unit. Sad.


And most of the models I have linked to the reviews of at the following link are at least good, with most of them being fantastic.


Certainly there ARE some good units out there that you won't see above among those I've listed, but they are few and far between, much as a hidden nugget of gold you find in a crevice among otherwise ordinary rocks and don't EVER assume a unit is good just because of the brand.

If you cannot find an IN DEPTH, REPUTABLE review on Tom's hardware, JonnyGuru, HardOCP, Hardware secrets (Old reviews by Gabe Torres), Kitguru (Only Aris reviews), TechPowerUP, SilentPC crew or a similar site that does much more than simply a review of the unboxing and basic tests that don't include reliable results for ripple, noise, voltage regulation and a complete teardown of the unit including identification of the internal platform, then the unit is a big fat question mark.

I recommend not trusting such units as companies generally always send out review samples of any unit they feel is going to get a good review, and don't send them out if they know they are going to get hammered by the reviewer. No review usually equals poor quality. Usually.

Other models that should never be trusted OR USED AT ALL, under any circumstances, include A-Top, AK Power, Alpine, Apevia, Apex (Supercase/Allied), Artic, Ace, Aerocool (There might be one model worth using, but I'd still avoid them.), Aspire (Turbocase), Atadc, Atrix, Broadway com corp, Chieftech, Circle, CIT, Coolmax, Deer, Diablotek, Dynapower, Dynex, Eagletech, Enlight, Eurotech, Evo labs, EZ cool, Feedtek, Foxconn, G7, HEC/Compucase Orion, HEDY, High power, iBall, iStar computer co., Jeantec, JPac, Just PC, Kolink, LC Power, Linkworld electronics, Logisys, Macron, MSI, NmediaPC, Norwood Micro (CompUSA), Okia, Powercool, Powmax, Pulsepower, Q-tec, Raidmax, RaveRocketfish, Segotep, SFC, Sharkoon, Shuttle, Skyhawk, Spire, Startech, Storm, Sumvision, Tesla, Trust, Ultra, Wintech, Winpower, Xilence (Until I see a reputable review of a model showing different), xTreme (Cyberpower), Youngbear and Zebronics.


One other thing though, and that is the fact that using the AMD "cleaner" is not effective. Not like using the Display driver uninstaller from Wagnard tools. I could literally list tens of threads where the OP has done as you did, and was resistant to using the DDU despite repeated recommendations but in the end they did, and the issues were resolved. That doesn't mean it WILL be the same for you, but I'd absolutely try it because your issues sound 100% like driver or power delivery related problems but of course we can't rule out the possibility of a faulty card, however it's almost impossible to accurately fault the card without eliminating these other possibilities first since the problem is relatively intermittent AND a lot of other things that are non-gaming but also GPU intensive, seem to be working.


Here are the first steps to take when trying to solve these kinds of hardware problems. If you have already tried these steps, all of them, exactly as outlined, we can move along to more advanced solutions.

If there are any you have NOT done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.


First, make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.

Second, go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.

IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

The last thing we want to look at, for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.

If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Here are the full instructions on running the Display driver uninstaller and CLEAN installing new drivers.

What do you think?
 

Darkbreeze

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Well, it's a really good place to start. I hate to want to say graphics card, because that's typically a lot more expensive AND I don't see any definitive data that determines that yet, so going with the much less expensive PSU option makes sense.

How long has that unit been in service, the PSU that is?
 

matthew1490

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I know, im really hoping its not gpu, and whats worst is it does play a bunch of games fine, but the visually taxing ones i can usually get a few games in. Also, it alwaysssss seems to crash restart when the game is over, or when im loading the game up, super strange.

The PSU was purchased in 2016 for this build, hasn't left the desktop. I dont make habit of leaving my pc on all the time too.
 

matthew1490

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Well, it's a really good place to start. I hate to want to say graphics card, because that's typically a lot more expensive AND I don't see any definitive data that determines that yet, so going with the much less expensive PSU option makes sense.

How long has that unit been in service, the PSU that is?
Ok so im trying to service the EVGA with the warranty, lets see what happens. If they dont want to replace it, ill borrow a PSU and come back here to report if that works. If it doesnt, its definitively the gpu then. May be a few weeks until im able to get all this done, but when i figure it out ill come back and give you best answer, thanks so much for your help.
 

Darkbreeze

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BA is the last of my concerns, although it's helpful for SEO purposes for the site. More important is just that we get your problem resolved. If you can get your PSU replaced, that's great, but in the meantime if you have access to or can pick up a cheap multimeter, you can at least do some initial testing of the PSU yourself.

Obviously it is difficult to test one at home under load conditions for the average user, but you can check basic operation as follows if you have a volt meter:

View: https://www.youtube.com/watch?v=ac7YMUcMjbw
 

matthew1490

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BA is the last of my concerns, although it's helpful for SEO purposes for the site. More important is just that we get your problem resolved. If you can get your PSU replaced, that's great, but in the meantime if you have access to or can pick up a cheap multimeter, you can at least do some initial testing of the PSU yourself.

Obviously it is difficult to test one at home under load conditions for the average user, but you can check basic operation as follows if you have a volt meter:

View: https://www.youtube.com/watch?v=ac7YMUcMjbw
I think im going to buy a new PSU from micro center, if it works ill keep it, if the problem isnt solved ill return it.

I read your thorough guide on the PSU options, my budget is $300, it can be pushed if needed; what would you recommend with my build Darkbreeze? Thanks for your continued help.
 

Darkbreeze

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EVGA G2 or G3, Seasonic Focus plus or Prime or Corsair RM or HX in a 650-750w model would be a good place to start I think.

Not sure about Micro center, but this is a decent deal. Power supplies are rather expensive at the moment, and I'm not sure why exactly. There are few good deals on quality units right now.

PCPartPicker part list / Price breakdown by merchant

Power Supply: Corsair - RMx (2018) 750 W 80+ Gold Certified Fully-Modular ATX Power Supply ($83.98 @ Newegg)
Total: $83.98
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2019-03-29 03:31 EDT-0400
 
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