[SOLVED] PC crash when i enable docp 3600mhz

[mOb69]

Hello, i just bought new motherboard asus rog b550-f wifi and my pc crash when i enable docp, i also have new ram kits:
32GB G.Skill Trident Z Neo DDR4 3600MHz PC4-28800 CL18 RGB Dual Channel Kit (2x 16GB)

• Part Number: F4-3600C18D-32GTZN
  

Can someone help me what to do please 😡

 

[punkncat]

You could attempt to loosen timings, or run at a slightly lower speed to see if stability comes back.

Are these RAM sticks on the motherboard QVL?

 

[mOb69]

You could attempt to loosen timings, or run at a slightly lower speed to see if stability comes back.

Are these RAM sticks on the motherboard QVL?

yes they are QVL and i didn't change timings

 

[punkncat]

Pretty unusual for them not to work in that case.

When you go to select the OC, try to pick something slower to see if it will load?
You can utilize something like CPU-Z to see different reported timings (JDEC, etc) for a try at setting them manually.

 

[mOb69]

Pretty unusual for them not to work in that case.

When you go to select the OC, try to pick something slower to see if it will load?
You can utilize something like CPU-Z to see different reported timings (JDEC, etc) for a try at setting them manually.

I tried put on 3400mhz and set the voltage to 1.45 but doesn't work, i don't understand everything 100% about this but I will google it.., thank you

 

[sizzling]

You say kits. Are you mixing 2 kits of 2x16gb?

 

[mOb69]

You say kits. Are you mixing 2 kits of 2x16gb?

yes but I bought them together i a pack 2x 16gb
https://www.memoryc.com/27698-32gb-...-28800-cl18-rgb-dual-channel-kit-2x-16gb.html

 

[sizzling]

yes but I bought them together i a pack 2x 16gb
https://www.memoryc.com/27698-32gb-...-28800-cl18-rgb-dual-channel-kit-2x-16gb.html

Just to be absolutely clear you have in total 64gb made up of 2x (2x16gb)?

If yes then this is the problem. RAM is only guaranteed to work together in the matched kits it is sold, mixing kits can have issues. Mixing 2 different RAM sticks often works but when using 4 the chances of issues are much higher. See the odd man out section here https://forums.tomshardware.com/faq...y-ram-and-xmp-profile-configurations.3398926/

 

[mOb69]

Just to be absolutely clear you have in total 64gb made up of 2x (2x16gb)?

If yes then this is the problem. RAM is only guaranteed to work together in the matched kits it is sold, mixing kits can have issues. Mixing 2 different RAM sticks often works but when using 4 the chances of issues are much higher. See the odd man out section here https://forums.tomshardware.com/faq...y-ram-and-xmp-profile-configurations.3398926/

NO i dont have 64 i have 32 2x 16 and they are exactly the same but keep crashing whatever i do :/

 

[sizzling]

NO i dont have 64 i have 32 2x 16 and they are exactly the same but keep crashing whatever i do :/

Ok so a single kit and not 2, that’s good. Is your motherboard BIOS up to date?

 

[mOb69]

Ok so a single kit and not 2, that’s good. Is your motherboard BIOS up to date?

I have 2x 16 so 2 kits of 16gb.., yes i did everything

 

[sizzling]

I have 2x 16 so 2 kits of 16gb.., yes i did everything

It’s a single kit of 2x16gb, the 2 sticks came in a single matched and tested kit and not separately.

You say you did everything but updating the BIOS is unique, it’s not the same as loading drivers.

 

[mOb69]

It’s a single kit of 2x16gb, the 2 sticks came in a single matched and tested kit and not separately.

You say you did everything but updating the BIOS is unique, it’s not the same as loading drivers.

I did update via USB and tried everything but nothing works im very confused now

 

[sizzling]

I did update via USB and tried everything but nothing works im very confused now

Is the RAM in slots A2 & B2?

 

[mOb69]

Is the RAM in slots A2 & B2?

I put them at a1 and b1

 

[sizzling]

I put them at a1 and b1

The motherboard instructions say A2 & B2 when only using 2 sticks

 

[mOb69]

The motherboard instructions say A2 & B2 when only using 2 sticks

aaaa okay I’ll try it now

 

[mOb69]

Now i put docp and its on 3600mhz, and i dont have picture on my screen and motherboard is flashing orange

 

[mOb69]

The motherboard instructions say A2 & B2 when only using 2 sticks

I have orange light and no display now hah

 

[sizzling]

I have orange light and no display now hah

Clear CMOS to reset the BIOS.

 

[mOb69]

Clear CMOS to reset the BIOS.

I did and now it’s working okay, i put docp and no errors or crashes.. thank you man

 

[sizzling]

I did and now it’s working okay, i put docp and no errors or crashes.. thank you man

I am glad you got it sort, enjoy