Question PC crashes at slight load

[tinyman1199]

Hey Everyone,

I've had this issue for a while now and tried everything I can think of. Whenever my PC is under even slight stress it will eventually crash, so far this has only happened whilst gaming but has happened in lots of different games. Different games take different lengths of time to crash. (Civ V ~ 1.5Hours, Rocket League ~ 45mins, Rainbow Siege ~ 20mins etc) The PC crashes and it won't turn back on unless I fully power off the PSU at the back using the switch, fully cutting power from the system, it also has to be left off for a short period, if I try turning it back on too soon it'll power up for about a second before crashing again. This originally caused me to think it was an overheating issue as I thought maybe it needed to cool down but I've ruled this out.
Event Viewer shows a Kernal-Power 41 Error (Cat 63).

Troubleshooting I've tried so far:
Driver Updates (Also uninstalled and reinstalled them)
Turning fans to max
Replacing thermal paste on CPU
Benchmarked GPU using Furmark and no issues
Used a different extension cable
Prime95 stress test of CPU crashed it once, but worked fine 3 other times so may have just been a coincidence
Probably done some other things as well but I can't remember exactly what as the issue has persisted for so long

Currently, I'm thinking it's either a CPU or PSU issue but I'm not sure. Any help would be greatly appreciated.

PC Specs:
OS: Windows 10 Education 64-bit
CPU: Ryzen 7 1700 3.65Ghz
GPU: Geforce GTX 1080 (Gigabyte Windforce)
Mobo: Asus Prime X-370 Pro
PSU: EVGA BQ 650W 80+ Bronze
RAM: 32GB
Storage: KingDian 240GB SSD
SanDisk 480GB SSD
Seagate 2TB HDD

 

[white.a.drew]

Hey Everyone,

I've had this issue for a while now and tried everything I can think of. Whenever my PC is under even slight stress it will eventually crash, so far this has only happened whilst gaming but has happened in lots of different games. Different games take different lengths of time to crash. (Civ V ~ 1.5Hours, Rocket League ~ 45mins, Rainbow Siege ~ 20mins etc) The PC crashes and it won't turn back on unless I fully power off the PSU at the back using the switch, fully cutting power from the system, it also has to be left off for a short period, if I try turning it back on too soon it'll power up for about a second before crashing again. This originally caused me to think it was an overheating issue as I thought maybe it needed to cool down but I've ruled this out.
Event Viewer shows a Kernal-Power 41 Error (Cat 63).

Troubleshooting I've tried so far:
Driver Updates (Also uninstalled and reinstalled them)
Turning fans to max
Replacing thermal paste on CPU
Benchmarked GPU using Furmark and no issues
Used a different extension cable
Prime95 stress test of CPU crashed it once, but worked fine 3 other times so may have just been a coincidence
Probably done some other things as well but I can't remember exactly what as the issue has persisted for so long

Currently, I'm thinking it's either a CPU or PSU issue but I'm not sure. Any help would be greatly appreciated.

PC Specs:
OS: Windows 10 Education 64-bit
CPU: Ryzen 7 1700 3.65Ghz
GPU: Geforce GTX 1080 (Gigabyte Windforce)
Mobo: Asus Prime X-370 Pro
PSU: EVGA BQ 650W 80+ Bronze
RAM: 32GB
Storage: KingDian 240GB SSD
SanDisk 480GB SSD
Seagate 2TB HDD

Have you tried running occt power cycle see if your computer restarts using this generally if this causes crashes doing power stress test constantly it's the psu

 

[tinyman1199]

Have you tried running occt power cycle see if your computer restarts using this generally if this causes crashes doing power stress test constantly it's the psu

Ran it for 5mins and seemed fine

 

[alexbirdie]

1. which RAM at which speed ?
2. any chance to try another GPU?

 

[white.a.drew]

Ran it for 5mins and seemed fine

Try running this userbenchmark.com/
Post a link to your results here

 

[tinyman1199]

1. which RAM at which speed ?
2. any chance to try another GPU?

Crucial Ballistix RAM DDR4, just checked and for some reason, it seems to be running at 1200mhz instead of 2400 (Will sort that now)
and I can test with a different GPU but not for a few days

 

[tinyman1199]

Try running this userbenchmark.com/
Post a link to your results here

https://www.userbenchmark.com/UserRun/55047385

 

[Bob.B]

https://www.userbenchmark.com/UserRun/55047385

A couple of things.

Update the bios your way behind.
Check the chipset driver level while your at the mobo site.

Clean off another 25GB from the OS disk.

When you get that done rerun UBM like this.

Reboot.
Wait a few mins.
Run UBM with the browser closed.
Post a link to the results page.

 

[Roland Of Gilead]

Crucial Ballistix RAM DDR4, just checked and for some reason, it seems to be running at 1200mhz instead of 2400 (Will sort that now)
and I can test with a different GPU but not for a few days

1200 is the right speed in CPU-z, it's DDR, so double data rate, means 1200 x 2=2400mhz.

I suspect it's your PSU. It's not great. Whilst most of the time a PSU reset might be at load, they can often be at a moderate load too and almost randomly.

Can you show the CPU-z mem and spd tabs. You can test your ram outside of windows with memtest86+, run it for default 4 passes and see if it throws yo any errors.

 

[tinyman1199]

A couple of things.

Update the bios your way behind.
Check the chipset driver level while your at the mobo site.

Clean off another 25GB from the OS disk.

When you get that done rerun UBM like this.

Reboot.
Wait a few mins.
Run UBM with the browser closed.
Post a link to the results page.

New UB: https://www.userbenchmark.com/UserRun/55063748

 

[tinyman1199]

1200 is the right speed in CPU-z, it's DDR, so double data rate, means 1200 x 2=2400mhz.

I suspect it's your PSU. It's not great. Whilst most of the time a PSU reset might be at load, they can often be at a moderate load too and almost randomly.

Can you show the CPU-z mem and spd tabs. You can test your ram outside of windows with memtest86+, run it for default 4 passes and see if it throws yo any errors.

memtest ran fine.
CPU-Z tabs shown below

 

[Bob.B]

New UB: https://www.userbenchmark.com/UserRun/55063748

Looking better.

Look through the bios and enable xmp.

Rerun UBM.

Keep in mind none of this may have anything to do with the crashes.
This is about getting the perf where it should be.

 

[tinyman1199]

Looking better.

Look through the bios and enable xmp.

Rerun UBM.

Keep in mind none of this may have anything to do with the crashes.
This is about getting the perf where it should be.

I'm not going to complain about better performance, thanks for your help.
New UB: https://www.userbenchmark.com/UserRun/55076023

 

[Bob.B]

I'm not going to complain about better performance, thanks for your help.
New UB: https://www.userbenchmark.com/UserRun/55076023

Looking better better.

Run your stuff see if you still have problems.

 

[Vic 40]

I suspect it's your PSU. It's not great. Whilst most of the time a PSU reset might be at load, they can often be at a moderate load too and almost randomly.

Looking at this too.

Other thing, saw that the ram is four sticks where the partnr suggests it is a 2x8gb kit so you mixed kits. Might be good to take one kit out and test with the one remaining in the system.

 

[tinyman1199]

Looking better better.

Run your stuff see if you still have problems.

Still crashing.

 

[tinyman1199]

Looking at this too.

Other thing, saw that the ram is four sticks where the partnr suggests it is a 2x8gb kit so you mixed kits. Might be good to take one kit out and test with the one remaining in the system.

Fairly sure I bought the ram as a pack of 4

 

[Bob.B]

Still crashing.

Just a test.
Put a copy of memtest86 on a flash stick.
Boot the stick and let it run......no errors allowed.

 

[Roland Of Gilead]

memtest ran fine.
CPU-Z tabs shown below

You need to set XMP or DOCP for the faster profile. Your ram is running at 2400mhz, instead of 2666mhz.

 

[Vic 40]

You need to set XMP or DOCP for the faster profile. Your ram is running at 2400mhz, instead of 2666mhz.

He already changed that, look at his last run.

 

[tinyman1199]

Just a test.
Put a copy of memtest86 on a flash stick.
Boot the stick and let it run......no errors allowed.

Already did that as suggested by Roland

 

[Vic 40]

Fairly sure I bought the ram as a pack of 4

If you say so, the partnr suggests they are 2x8gb kits. Look at the stickers on the sticks and see if there are two that match and test with just the two that do.

 

[Bob.B]

Already did that as suggested by Roland

OK....just another test.
Run a pass of sfc /scannow.

I think your getting close to changing parts.

Perhaps a psu might be a good guess.

Any diff if you run without the side panel on the case?