[SOLVED] Pc crashes down whan playing games

Aug 2, 2020
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Since I built a new pc, I have this problem where while playing 3d games or running programs like Premiere Pro, benchmarks, or even for some reason Samsung Magician, the pc crashes and reboot without the bsod.
I think I've tried pretty much everything on the software side, and the hardware is all brand new. The problem doesn't seem to be the CPU, GPU, or NVMe overheating, nor a compatibility issue of some programs.
I have tried to re-install windows, all the programs and all the drivers (I also tried older versions of the GPU driver and windows 10), and I tried to install the operating system in my second SSD and removing the NVMe and vice versa, but the problem remained.
I thought the problem may have been a power supply(I had a 750 watt Corsair RM750), so I replaced it with a 1000 watt Corsair HX1000i, still nothing.
Do someone know what my problem can be?

Pc specs:
OS: Windows 10 64 bit version 2004
CPU: Intel Core i7-9700K
GPU: ASUS ROG STRIX RTX 2080 Super OC edition
PSU: Corsair HX1000i (1000 Watt)
MB: ASUS ROG STRIX z390-e gaming
Nvme (Windows and all programs): Samsung 970 Evo plus 500 GB
Ssd Sata III (Only games): Samsung 860 Evo 250 GB
CPU Cooling: Corsair Hydro 100i RGB Platinum SE
Memory: Corsair Vengeance pro 32 GB 3200 Mhz
 

Jason H.

Distinguished
[

I checked again with XMP on and I was wrong, the ram works at 1600 Mhz with XMP on and 1060 with XMP off.

QUOTE="Vic 40, post: 21922070, member: 1290656"]
Reinstall or reset?
Sorry, I ment reset. But somehow now works, I had to turn the pc on and off a number of times, set the cpu voltage to 1,100, again on and off 5/6 times and then set the cpu voltage on auto and somehow everything worked well again, and widows resetted successfully.
I would test another kit to narrow down the issue. If you have been having issues with the ram speed its possible 1 of the chips are going out. If you dont have another kit to test, at least try 1 stick at a time. See if the issue persists or goes away with only 1 of the 2 chips installed at once.
 

GrandSACHI

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Apr 20, 2019
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I am curious to know which benchmark softwares have the computer to crash. That might give an idea of which components lead to the crashes when stressed.

Even Samsung Magician provoke a crash? Could it be your SSD?
 

GrandSACHI

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Apr 20, 2019
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Okay that's odd considering you changed pretty much everything. Out of curiosity, do you get a crash when you remove the GPU and use the iGPU instead?
Also, how would you describe the stability of the electricity in your household? Reliable? Unreliable? I wonder if your electric outlet is unable to provide sufficient power to feed you computer when under load... just a wild guess here.

Could also be the CPU though, since it's pretty much the only thing you did not change, unless I missed something.
 

GrandSACHI

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Because you get no crashes when using the iGPU I would say that this rules out the RAM as the culprit. Could indeed be the GPU, but a PSU problem is certainly not out of question. So could still be PSU although you've already change this one...

Now that you mentioned the CPU cooler, I'm don't recall if you checked the temperatures of both CPU and GPU when you got the crashes. If you didn't, you can use HWInfo to monitor the temps while stressing the computer to see if that might explain the crashes...
 
Reactions: Jason H.

GrandSACHI

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For the PSUs, that would be really unlikely, but not impossible. Still very unlikely...

Now 100°C that IS problematic and should never get to that range with a proper cooler. Although you did not find direct correlation with temps and crashes it might still be at the root of your problem. Anyhow, I would get a better cooler just because those temps are not normal and can definitely be detrimental over time.

How about the temps of other compartments? GPU? PCH? VRM MOSFET?
You can get all of these with HWinfo.
 

GrandSACHI

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For those parts the temps are just fine, no problems there.

For your CPU, just keep in mind that the Tjunction for the i7-9700K is 100°C. That is the maximum temperature allowed at the processor die. Normally when the temps reach levels near that limit, the CPU throttle down in order stay at safe temperatures. If it can't cope with the increase of temperature that goes over 100°C, then it will just initiate a shutdown to avoid damage... which sounds like what you experienced with your crashes.
Now I don't think you damaged your CPU with those of temps simply because the CPU would not allow it. However, in the long run, having a CPU running regularly at those high temperature might see its lifespan reduced significantly and this is why you should definitely seek a better cooling solution. You don't know, that might even solve your crash problems!
 

Jason H.

Distinguished
I'm wating for Asus to give me the OK for asking Amazon to get a replacement. For now I tried to use my brother's gtx 1660 and it seems to work just fine. Maybe the problem is still related to the psu or something but for now it seems to be a malfunctioning gpu.
Use your brothers psu to test it just to get that out of your head. You seem to be pretty adiment about it being the PSU, so if he will let you, use his PSU to test.

TO me it dont look or sound like a psu issue especially when you replace the gpu and it works fine. Also no crashing when using the iGPU.

I mean COULD the psu have an issue handling a higher output? Sure... but that doesnt look like the case here. I would definately return the gpu asap and get a new one. Even if it is the psu, the psu is a cheaper replacement than the gpu if you go past your return period.

Amazon takes returns for anything, for any reason (which is why I will always choose them over other online stores like Newegg). You should be fine in that regard. Is there an option to return or request replacement on the order on your Amazon account?
 

Ralston18

Titan
Moderator
Do you see any crash related entries in Reliability History? Error codes, warnings, and even informational events.

Right click any given entry to obtain more information.

Event Viewer likewise captures similar information. Not as user friendly.....
 
Aug 2, 2020
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Do you see any crash related entries in Reliability History? Error codes, warnings, and even informational events.

Right click any given entry to obtain more information.

Event Viewer likewise captures similar information. Not as user friendly.....
Yes, there is a hardware error "LiveKernelEvent" with the code 141, and a "BlueScreen" with code 1000007e for every crash
 

Ralston18

Titan
Moderator
Both are very broad.

So (from my viewpoint) no immediate fix is apparent.

What you can do is straightforward:

Google both errors and look for links that match or appear to match the symptoms being presented by your new pc.

Revise your searches "on the fly" as you learn. For example, you may discover some related issue or happening that you did not truly or really recognize as a problem or indication of a potential/incoming problem.

For example:

https://appuals.com/how-to-fix-bccode-bsod-1000007e-error/

Look for a solution but take advantage of the fact (as annoying as the problem is) that you do not need to immediately react to any given solution(s) being presented.

The objective is to learn more and cull out more information and possible culprits.

Interim question: how full are the drives?
 
Aug 2, 2020
25
2
35
0
Both are very broad.

So (from my viewpoint) no immediate fix is apparent.

What you can do is straightforward:

Google both errors and look for links that match or appear to match the symptoms being presented by your new pc.

Revise your searches "on the fly" as you learn. For example, you may discover some related issue or happening that you did not truly or really recognize as a problem or indication of a potential/incoming problem.

For example:

https://appuals.com/how-to-fix-bccode-bsod-1000007e-error/

Look for a solution but take advantage of the fact (as annoying as the problem is) that you do not need to immediately react to any given solution(s) being presented.

The objective is to learn more and cull out more information and possible culprits.

Interim question: how full are the drives?
I'm trying to do some research but it seems that I already tried every possible solution. Updating the bios, uninstalling the gpu driver and installing an older version, reinstalling windows...

But now that I think about it, initially after the reboot the pc gave me a notification saying something like "display driver failed to start". After I updated the nvidia driver it stopped giving the message but maybe the problem is the graphics card?

About the drives, both are around 50% full
 
Last edited:

Ralston18

Titan
Moderator
Doublecheck that the correct GPU drivers are installed.

However, even if correct, there may be some issue.

Manually download via Asus, reinstall, and reconfigure.

Forego the extra "utilities" and overclocking for now.

Objective is establish stable performance.
 
Reactions: Riki-Oh
Aug 2, 2020
25
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Doublecheck that the correct GPU drivers are installed.

However, even if correct, there may be some issue.

Manually download via Asus, reinstall, and reconfigure.

Forego the extra "utilities" and overclocking for now.

Objective is establish stable performance.
Already did all of that, the pc should be as "stable" as possible. Now what?
 
Last edited:

Ralston18

Titan
Moderator
Based on the error code:

https://appuals.com/how-to-fix-bccode-bsod-1000007e-error/

https://appuals.com/how-to-fix-0x1000007e-error-on-windows/

Overall, there seems to be quite a few potential culprits and "fixes".

My suggestion is to check the above links and google for additional links.

Reason: You may find/discover some other related event that corresponds with the crashes.

Something previously unnoticed or deemed irrelevant.

And, reading back, I suggest that powering down, unplugging, and opening the case. Re: "Since I built" - how long ago?

Clean out dust and debris.

Verify that all cables, cards, RAM, and jumpers are fully and firmly in place. Do so by inspection and by feel.

Objective being to eliminate possible causes/issues in order to narrow things down.
 
Aug 2, 2020
25
2
35
0
Based on the error code:

https://appuals.com/how-to-fix-bccode-bsod-1000007e-error/

https://appuals.com/how-to-fix-0x1000007e-error-on-windows/

Overall, there seems to be quite a few potential culprits and "fixes".

My suggestion is to check the above links and google for additional links.

Reason: You may find/discover some other related event that corresponds with the crashes.

Something previously unnoticed or deemed irrelevant.

And, reading back, I suggest that powering down, unplugging, and opening the case. Re: "Since I built" - how long ago?

Clean out dust and debris.

Verify that all cables, cards, RAM, and jumpers are fully and firmly in place. Do so by inspection and by feel.

Objective being to eliminate possible causes/issues in order to narrow things down.
I already tried all the solutions in that website, none of them worked out. I also already completely cleaned both my drives and reinstalled windows 2/3 times in each drive, so I don't think that a clean install would work. I also checked some other websites but they don't seem to offer much other solutions.

I built this pc around 3 months ago. There is no dust inside (I even cleaned it last week) and the cables and ram are firmly in place, I even moved the graphics card in the second pcie slot just yesterday because I thought the sata connectors may have prevented it from fitting well in the first slot, but nothing.
 

Ralston18

Titan
Moderator
Okay. There is another approach you can take.

Using either Task Manager or Resource Monitor (use both but only one at time) observe your system's performance.,

First while the computer simple sits and idles. Second while doing light work and browsing. Third, while gaming.

Leave the Task Manager (or Resource Monitor) window open - just drag to one side or the other.

Watch what is running, what resources are being used and to what extent (%). Look for other apps, etc. that may launch in the background via Task Manager's Startup tab or even Task Scheduler.

Remember you can click column headers to sort the data - may help if the display continually shifts and jumps.

You may discover, for example, some app or utility that runs in the background and starts trying to backup, update, or simply phone home.

Take your time and be sure to both permit the system to stablize and not to just start jumping about on your own.
 
Aug 2, 2020
25
2
35
0
Okay. There is another approach you can take.

Using either Task Manager or Resource Monitor (use both but only one at time) observe your system's performance.,

First while the computer simple sits and idles. Second while doing light work and browsing. Third, while gaming.

Leave the Task Manager (or Resource Monitor) window open - just drag to one side or the other.

Watch what is running, what resources are being used and to what extent (%). Look for other apps, etc. that may launch in the background via Task Manager's Startup tab or even Task Scheduler.

Remember you can click column headers to sort the data - may help if the display continually shifts and jumps.

You may discover, for example, some app or utility that runs in the background and starts trying to backup, update, or simply phone home.

Take your time and be sure to both permit the system to stablize and not to just start jumping about on your own.
Ok I tried to do what you told me

There doesn't seem to be any program that opens or starts using too much resources during light work or gaming
 
Aug 2, 2020
25
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Do you have another PSU to test/try?

The objective being to install another known working PSU (even if a lower wattage) and eliminate an unstable power supply.
I thought about that, so I changed the psu just last week, but nothing.

At the moment I don't have another psu, but it shouldn't be the problem. I even did the power test with OCCT for 45 minutes and it worked just fine
 

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