Question PC Crashes to black screen with sound freeze

Sep 29, 2021
1
0
10
0
Hi, I'm having serious issues with my PC.

Whenever I launch any game, it crashes the whole PC in no more than 5 mins. Black screen and loud sound freeze. And even without touching it, after a random amount of time, it occasionally just crashes on idle and restarts.

I reinstalled windows, some games, drivers, basically wiped all functional components and reinstalled everything. Still happened.
I set it so it doesn't automaticvally restart, so i have to shut it down manually. Minidump is empty, so I'm sure the issue is hardware related.

Temps are OK, the system performs good in benchmarks (furmark and 3D Mark).
I took off ram and gpu, cleaned contacts, put everything back together.
I ran memtest, all ok (happens both with or without DOCP).
I tried changing audio dirvers, power plan, updating BIOS and just everything I could find on formums.

What I can't understand is why it performs good in benchmarks and even stress tests, yet it crashes on games like Batman Arkham series or DBZ Kakarot, which ran absolutely fine before.

What should I worry about? PSU? Motherboard?

Core components:
CPU: Ryzen 9 3900X
GPU: Rog Strix 2080Ti
RAM: 32GB 3600MHz Trident-Z NEO
Mobo: Rog strix x570-e gaming
PSU: Corsair RMX 850 80+ gold modular
Full list: https://pcpartpicker.com/list/v2fzqp
 
Hi, I'm having serious issues with my PC.

Whenever I launch any game, it crashes the whole PC in no more than 5 mins. Black screen and loud sound freeze. And even without touching it, after a random amount of time, it occasionally just crashes on idle and restarts.

I reinstalled windows, some games, drivers, basically wiped all functional components and reinstalled everything. Still happened.
I set it so it doesn't automaticvally restart, so i have to shut it down manually. Minidump is empty, so I'm sure the issue is hardware related.

Temps are OK, the system performs good in benchmarks (furmark and 3D Mark).
I took off ram and gpu, cleaned contacts, put everything back together.
I ran memtest, all ok (happens both with or without DOCP).
I tried changing audio dirvers, power plan, updating BIOS and just everything I could find on formums.

What I can't understand is why it performs good in benchmarks and even stress tests, yet it crashes on games like Batman Arkham series or DBZ Kakarot, which ran absolutely fine before.

What should I worry about? PSU? Motherboard?

Core components:
CPU: Ryzen 9 3900X
GPU: Rog Strix 2080Ti
RAM: 32GB 3600MHz Trident-Z NEO
Mobo: Rog strix x570-e gaming
PSU: Corsair RMX 850 80+ gold modular
Full list: https://pcpartpicker.com/list/v2fzqp
try this step by step (read until end):
  • Disconnect from internet
  • Uninstall gpu driver DDU (clean and do not restart).
  • Uninstall all the processors on device manager (should be 24 on yours, also when it asks for restart, click on no) like this:
  • Restart the pc to bios, and update to the latest bios again. Then go to bios again after update and load default or optimized settings, then save and exit.

  • boot up to windows and install the latest AMD Chipset driver, reboot, go to power plan, choose amd ryzen balanced, and connect to internet.

  • Install the latest nvidia driver.

    *do this all offline until reboot after installing chipset driver, also you may reboot to bios after all of this to set the XMP (and previous settings you did) and make sure ram is on slot 2 and 4 if you use 2 sticks. Download needed files (highlighted word) before doing step 1, do the step by orders.

  • And check windows update (and optional updates) if there is any and install them (except chipset in optional update). Also enable Hardware Accelerated Graphics Scheduling (available on the latest win 10 update) in graphics settings like this and reboot:
Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:
 

ASK THE COMMUNITY