Question PC Crashes when editing photos

Sep 20, 2021
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I have a PC that tends to crash with BSOD whenever I run a photo editing software. This is not all the time and is more often on some than others. For example, it will quite often crash with BSOD when using Photoshop, occasionally with another editing app ON1 Photo Raw. Using Luminar, another editing app, it would almost always crash right away without BSOD.
The thing is, it seldom crashes when doing other things, like playing games for example. Only photo editing apps seem to bring this out.
The BSOD error message varies but probably the most common one I get is WHEA UNCORRECTABLE ERROR.
I have already run the memory diagnostic test MEMTEST86 and also updated everything.
What might be the cause of this?
 
I have a PC that tends to crash with BSOD whenever I run a photo editing software. This is not all the time and is more often on some than others. For example, it will quite often crash with BSOD when using Photoshop, occasionally with another editing app ON1 Photo Raw. Using Luminar, another editing app, it would almost always crash right away without BSOD.
The thing is, it seldom crashes when doing other things, like playing games for example. Only photo editing apps seem to bring this out.
The BSOD error message varies but probably the most common one I get is WHEA UNCORRECTABLE ERROR.
I have already run the memory diagnostic test MEMTEST86 and also updated everything.
What might be the cause of this?
what's the specs? full detail please.
 
Sep 20, 2021
16
0
10
0
what's the specs? full detail please.
Here is a summary from Speccy:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i9 7920X @ 2.90GHz 26 °C
Skylake-X 14nm Technology
RAM
32.0GB Unknown @ 1596MHz (16-18-18-36)
Motherboard
EVGA INTERNATIONAL CO.LTD 131-SX-E295 (CPU0) 27 °C
Graphics
BM320 (3840x2160@60Hz)
PHL 276E6 (1920x1080@60Hz)
DELL U2412M (1920x1200@59Hz)
4095MB NVIDIA GeForce RTX 2070 (NVIDIA) 44 °C
Storage
3726GB Seagate ST4000LM024-2AN17V (SATA ) 26 °C
1863GB Samsung SSD 860 EVO 2TB (SATA (SSD)) 30 °C
9314GB Seagate ST10000DM0004-1ZC101 (SATA ) 27 °C
3726GB Samsung SSD 860 EVO 4TB (SATA (SSD)) 27 °C
13039GB Seagate ST14000N M0018-2H4101 SCSI Disk Device (USB (SATA) ) 41 °C
13039GB Seagate ST14000N M0018-2H4101 SCSI Disk Device (USB (SATA) ) 46 °C
5589GB TOSHIBA HDWE160 SCSI Disk Device (USB (SATA) ) 48 °C
1863GB Seagate ST2000DM 001-1CH164 SCSI Disk Device (USB (SATA) ) 47 °C
Optical Drives
No optical disk drives detected
Audio
Creative Audigy Audio Processor (WDM)
 
Here is a summary from Speccy:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i9 7920X @ 2.90GHz 26 °C
Skylake-X 14nm Technology
RAM
32.0GB Unknown @ 1596MHz (16-18-18-36)
Motherboard
EVGA INTERNATIONAL CO.LTD 131-SX-E295 (CPU0) 27 °C
Graphics
BM320 (3840x2160@60Hz)
PHL 276E6 (1920x1080@60Hz)
DELL U2412M (1920x1200@59Hz)
4095MB NVIDIA GeForce RTX 2070 (NVIDIA) 44 °C
Storage
3726GB Seagate ST4000LM024-2AN17V (SATA ) 26 °C
1863GB Samsung SSD 860 EVO 2TB (SATA (SSD)) 30 °C
9314GB Seagate ST10000DM0004-1ZC101 (SATA ) 27 °C
3726GB Samsung SSD 860 EVO 4TB (SATA (SSD)) 27 °C
13039GB Seagate ST14000N M0018-2H4101 SCSI Disk Device (USB (SATA) ) 41 °C
13039GB Seagate ST14000N M0018-2H4101 SCSI Disk Device (USB (SATA) ) 46 °C
5589GB TOSHIBA HDWE160 SCSI Disk Device (USB (SATA) ) 48 °C
1863GB Seagate ST2000DM 001-1CH164 SCSI Disk Device (USB (SATA) ) 47 °C
Optical Drives
No optical disk drives detected
Audio
Creative Audigy Audio Processor (WDM)
try this step by step (read until end):
  • Disconnect from internet
  • Uninstall gpu driver DDU (clean and do not restart).
  • Uninstall all the processors and the chipset on device manager (should be 24 on yours, also when it asks for restart, click on no) like this:

  • Restart the pc to bios, and update to the latest bios. Then go to bios again after update and load default or optimized settings.

  • boot up to windows and install the latest Chipset driver, reboot, and connect to internet.

  • Install the latest nvidia driver.

    *do this all offline until reboot after installing chipset driver, also you may reboot to bios after all of this to set the XMP (and previous settings you did) and make sure ram is on slot 2 and 4 if you use 2 sticks. Download needed files (highlighted word) before doing step 1, do the step by orders.

  • And check windows update (and optional updates) if there is any and install them (except chipset in optional update). Also enable Hardware Accelerated Graphics Scheduling (available on the latest win 10 update) in graphics settings like this and reboot:
Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:
 
Reactions: Minaz
Sep 20, 2021
16
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10
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Thank you for this detailed walkthrough. I am going to try to find some downtime to work all this out. I'm not super technical but I will attempt to parse all these detailed instructions. Much appreciated.
 

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