Question PC crashes when playing games

[samhutchie]

Hi,

My PC crashes all the time when playing any kind of game. I have searched for other discussions on multiple sites and it seems like usually its the graphics card / graphics drivers or the PSU.

I have made a clean install of windows (delete everything) and the issue still happens. I have downloaded older stable graphics drivers from Nvidia and it also still happens.

Looking in event viewer I see these critical events:

• Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 09/09/2023 07:11:33
  Event ID: 1001
  Task Category: None
  Level: Error
  Keywords:
  User: SYSTEM
  Computer: Black_PC
  Description:
  The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff9a0fe404d460, 0xfffff8046f57ac44, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\090923-8484-01.dmp. Report Id: 183cdc49-53e4-4f98-a10a-b161508f81a6.
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
  <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
  <EventID>1001</EventID>
  <Version>1</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2023-09-09T03:11:33.8779325Z" />
  <EventRecordID>9292</EventRecordID>
  <Correlation />
  <Execution ProcessID="1156" ThreadID="1160" />
  <Channel>System</Channel>
  <Computer>Black_PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
  <EventData>
  <Data Name="param1">0x00000116 (0xffff9a0fe404d460, 0xfffff8046f57ac44, 0xffffffffc000009a, 0x0000000000000004)</Data>
  <Data Name="param2">C:\Windows\Minidump\090923-8484-01.dmp</Data>
  <Data Name="param3">183cdc49-53e4-4f98-a10a-b161508f81a6</Data>
  </EventData>
  </Event>
• Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 09/09/2023 07:11:28
  Event ID: 41
  Task Category: (63)
  Level: Critical
  Keywords: Flagged on all HTTP events dealing with service setup,Microsoft-Windows-SystemEventsBroker
  User: SYSTEM
  Computer: Black_PC
  Description:
  The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>9</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2023-09-09T03:11:28.2694458Z" />
  <EventRecordID>9244</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Black_PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
  <EventData>
  <Data Name="BugcheckCode">278</Data>
  <Data Name="BugcheckParameter1">0xffff9a0fe404d460</Data>
  <Data Name="BugcheckParameter2">0xfffff8046f57ac44</Data>
  <Data Name="BugcheckParameter3">0xffffffffc000009a</Data>
  <Data Name="BugcheckParameter4">0x4</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  <Data Name="LidReliability">false</Data>
  <Data Name="InputSuppressionState">0</Data>
  <Data Name="PowerButtonSuppressionState">0</Data>
  <Data Name="LidState">3</Data>
  </EventData>
  </Event>

i7-10700K
RTX 2080 Super
ASUS Z490 WiFi plus
2x16GB DDR4 corsair pro c3200c16
M.2 Samsung pro evo 1TB
PSU - Gigabyte Aorus AP850GM

Thank you to anyone who takes the time to think about this.

 

[Lutfij]

Welcome to the forums, newcomer!

I have made a clean install of windows (delete everything) and the issue still happens.
You mean you formatted the drive and reinstalled the OS or did you do a factory reset deleting files? If so, you might want to recreate the bootable USB installer using Windows Media Creation Tools, then reinstall the OS in offline mode(no internet) and then manually install the latest drivers relevant to your platform in an elevated command, i.e, Right click installer>Run as Administrator.

BIOS version for your motherboard at this moment of time?

On a side note, please pass on the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
+ the age of the PSU.

 

[samhutchie]

I made a bootable USB using Windows Media Creation Tools then reinstalled the OS on the formatted drive. I then downloaded the driver package with Geforce experience to install the graphics drivers.

CPU: i7-10700K
CPU cooler: Corsair H100i Platinum
Motherboard: ASUS Z490 TUF plus wifi
Ram:2x16GB DDR4 corsair pro c3200c16
SSD/HDD: M.2 Samsung pro evo 1TB + Seagate 2TB 3.5 HDD
GPU: RTX 2080 Super
PSU: Gigabyte Aorus AP850GM
Chassis: Lian Li Lancool 2 Mesh with 3 front fans
OS: Windows 11 Pro 22H2 22621.2134
Monitor: ASUS VG27AQ
+ the age of the PSU. : The PC was built in October 2020 and nothing has changed since.

I will have to check the BIOS version.

 

[samhutchie]

The BIOS ver is 2602