PC crashes with error IRQL_NOT_LESS_OR_EQUAL

poptart999

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Aug 21, 2013
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PC crashes with error IRQL_NOT_LESS_OR_EQUAL. BlueScreenView tells me this is because of ntoskrnl.exe. Here is the dump:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 17134 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff803`c1e9b000 PsLoadedModuleList = 0xfffff803`c2249170
Debug session time: Fri Aug 31 01:07:17.926 2018 (UTC - 4:00)
System Uptime: 0 days 13:38:24.774
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff803c187bdd0, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000004, value 0 = read operation, 1 = write operation
Arg4: fffff803c187bdd0, address which referenced memory

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
fffff803c187bdd0

CURRENT_IRQL: 0

FAULTING_IP:
+0
fffff803`c187bdd0 ?? ???

ADDITIONAL_DEBUG_TEXT: The trap occurred when interrupts are disabled on the target.

BUGCHECK_STR: DISABLED_INTERRUPT_FAULT

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

TRAP_FRAME: ffffd5070ac4f3f0 -- (.trap 0xffffd5070ac4f3f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000048
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff803c187bdd0 rsp=ffffd5070ac4f588 rbp=ffffac011ab20ec8
r8=0000000000000000 r9=ffffc38e4abeba70 r10=00000313c6421182
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up di pl zr na po nc
fffff803`c187bdd0 ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff803c2054869 to fffff803c2043ca0

FAILED_INSTRUCTION_ADDRESS:
+0
fffff803`c187bdd0 ?? ???

STACK_TEXT:
ffffd507`0ac4f2a8 fffff803`c2054869 : 00000000`0000000a fffff803`c187bdd0 00000000`000000ff 00000000`00000004 : nt!KeBugCheckEx
ffffd507`0ac4f2b0 fffff803`c20514e5 : ffffffff`ffffffd2 fffff803`c204a15a 00000000`00000010 00000000`00000202 : nt!KiBugCheckDispatch+0x69
ffffd507`0ac4f3f0 fffff803`c187bdd0 : fffff80a`29463ea2 00000000`00000010 00000000`00000246 ffffd507`0ac4f5b8 : nt!KiPageFault+0x425
ffffd507`0ac4f588 fffff80a`29463ea2 : 00000000`00000010 00000000`00000246 ffffd507`0ac4f5b8 00000000`00000018 : 0xfffff803`c187bdd0
ffffd507`0ac4f590 00000000`00000010 : 00000000`00000246 ffffd507`0ac4f5b8 00000000`00000018 00000000`00000000 : intelppm!C1Halt+0x2
ffffd507`0ac4f598 00000000`00000246 : ffffd507`0ac4f5b8 00000000`00000018 00000000`00000000 fffff80a`2946b5ea : 0x10
ffffd507`0ac4f5a0 ffffd507`0ac4f5b8 : 00000000`00000018 00000000`00000000 fffff80a`2946b5ea 00000000`00000000 : 0x246
ffffd507`0ac4f5a8 00000000`00000018 : 00000000`00000000 fffff80a`2946b5ea 00000000`00000000 00000000`00000202 : 0xffffd507`0ac4f5b8
ffffd507`0ac4f5b0 00000000`00000000 : fffff80a`2946b5ea 00000000`00000000 00000000`00000202 ffffc38e`4a049bf0 : 0x18


STACK_COMMAND: kb

FOLLOWUP_IP:
intelppm!C1Halt+2
fffff80a`29463ea2 c3 ret

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: intelppm!C1Halt+2

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: intelppm

IMAGE_NAME: intelppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_DISABLED_INTERRUPT_FAULT_CODE_AV_BAD_IP_intelppm!C1Halt+2

BUCKET_ID: X64_DISABLED_INTERRUPT_FAULT_CODE_AV_BAD_IP_intelppm!C1Halt+2

Followup: MachineOwner
---------
 
Solution
Error is blaming intelppm.sys = Intel Processor Power Management Driver

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

what motherboard do you have? Its possible you just need to upgrade chipset drivers (Intel Management Engine Interface), or possibly the bios.
Error is blaming intelppm.sys = Intel Processor Power Management Driver

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

what motherboard do you have? Its possible you just need to upgrade chipset drivers (Intel Management Engine Interface), or possibly the bios.
 
Solution