Question PC crashing after trying to add RAM

[Kharsonist]

I purchased 2 8GB sticks of ram and installed them into my computer and turned it on to find that I the ram was not able to be used. It showed 32 GBs installed, 14.2 usable. The rest of ram was reserved.

The ram is same brand and speed 3200 MHz as the already installed sticks but they are different models so I figured that might be the issue. I took them out and launched normally.

After this I started getting crashes pretty shortly after turning on and especially after launching a program or even moving mouse quickly. I did a lot of troubleshooting that I will list below but nothing has fixed this crashing.

Weirdly enough, I doesn't crash in safe mode and that's what confuses me, could a hardware issue be solved by safe mode?

Troubleshooting steps:
-Reinstalling GPU drivers
-Trying different ram sticks and reducing to 1 stick
-Monitoring temps and utilization. (Sometimes there was a spike in cpu utilization but I never saw a temp spike)
-Full windows and drive reset

Specs

Mobo: ASRock Z390 Pro4
CPU: i7 9700K
GPU: Gigabyte 4060 Ti 8GB
PSU: Corsair RMx 1000W 80 plus gold
RAM: 2x 8GB Corsair Vengeance Pro SL 3200 MHz (initial)
2x 8GB Corsair Vengeance Pro MHz

 

[zinkles]

could a hardware issue be solved by safe mode?

kind of. it stops my unwanted drivers and programs from loading, so it prevents any driver related or software related crashes.

does it crash, or atleast work, when only booted with the new RAM?

 

[Kharsonist]

kind of. it stops my unwanted drivers and programs from loading, so it prevents any driver related or software related crashes.

does it crash, or atleast work, when only booted with the new RAM?

It is crashing with any ram installed. I have tried only the original and only the new ram. It is bound to crash within around 15 min even if I don't do much. But launching a game crashes in like 3 minutes.

 

[zinkles]

what are your temps like? GPU and CPU. (just to clear things up)

 

[Kharsonist]

what are your temps like? GPU and CPU. (just to clear things up)

When I monitored after the crashing started, CPU temps were 41 -55. Think the highest I saw was 62, only saw the spike in utilization on application startup.
GPU never got above 40 because it would crash if I launched anything that would become graphically intensive.

 

[jhonadam966]

Go to the motherboard BIOS and see if you have any XMP profiles set in your RAM. Disable it, set it to default. If the issue still occurs, use MemTest86 to see if the RAM sticks have any issues

I purchased 2 8GB sticks of ram and installed them into my computer and turned it on to find that I the ram was not able to be used. It showed 32 GBs installed, 14.2 usable. The rest of ram was reserved.

The ram is same brand and speed 3200 MHz as the already installed sticks but they are different models so I figured that might be the issue. I took them out and launched normally.

After this I started getting crashes pretty shortly after turning on and especially after launching a program or even moving mouse quickly. I did a lot of troubleshooting that I will list below but nothing has fixed this crashing.

Weirdly enough, I doesn't crash in safe mode and that's what confuses me, could a hardware issue be solved by safe mode?

Troubleshooting steps:
-Reinstalling GPU drivers
-Trying different ram sticks and reducing to 1 stick
-Monitoring temps and utilization. (Sometimes there was a spike in cpu utilization but I never saw a temp spike)
-Full windows and drive reset

Specs

Mobo: ASRock Z390 Pro4
CPU: i7 9700K
GPU: Gigabyte 4060 Ti 8GB
PSU: Corsair RMx 1000W 80 plus gold
RAM: 2x 8GB Corsair Vengeance Pro SL 3200 MHz (initial)
2x 8GB Corsair Vengeance Pro MHz

Go to the motherboard BIOS and see if you have any XMP profiles set in your RAM. Disable it, set it to default. If the issue still occurs, use MemTest86 to see if the RAM sticks have any issues