Hello everyone, sorry if this is a bit long, I've been struggling with this issue for about a year now and I've tried just about everything I can think of, but to no avail. I will try to include as much as I can about everything I've experienced and tried so far.
I've been using this computer for a little over a year and a half. For about a year now, the computer has been crashing at a fairly infrequent yet consistent rate of about once a month. When it crashes, the screen goes black and all running programs seem to stop, but the lights and fans and everything all seem to remain on. I never actually see a blue screen of death.
Troubleshooting this has been extremely difficult since my computer never seems to succeed in creating memory dump files after these crashes, even though I've verified many times now that it's configured to do so. Nothing other than power kernel shows up in event log either. Earlier today, I decided to try some keyboard manually initiated crashes (the ctrl + scroll lock crash), and as it so happens, I got an actual blue screen and memory dump files.
The crashes only seem to happen when I'm playing one specific video game (Genshin Impact if it matters). I play plenty of other games and never a crash. So I suppose you could say that my crashes generally only happen under load, but I've tried running stress tests from AIDA64 Extreme for 30+ minutes (and I know these tests are stressing my hardware way more than any game I'm playing) and have not experienced any crashes during the tests.
I have just about beaten my drivers to death at this point. I am 99.99% certain that all of my drivers are up to date, and I can definitely guarantee that my GPU drivers are never out of date. The only thing I could possibly say is that I have had known issues with my headphones before (HyperX Cloud II). The official driver for these headphones is seemingly just bad and incompatible with Windows. I saw event log messages that confirmed the driver was crashing and causing some crashes, and the manufacturers seem to have no intention of fixing this, so I uninstalled the driver and used the registry editor to forbid Windows from ever reinstalling it. So now, it just shows up in my device manager as an unknown device with an exclamation mark next to it. I don't know if that can cause crashes or not- the headphones do still function perfectly fine for me.
I've done all of the Windows integrity checks I know of. I actually did find and repair some corrupted Windows files through sfc scannow and DISM, but the crashes persisted all the same.
Just about the only remaining territory that I can possibly explore is a hardware issue. I haven't really wanted to entertain the idea because of how frankly pathetic I feel it would be for something to be failing like this so soon out of the box, but I'm just about at my wit's end here, so I guess I have to consider the possibility that my hardware is already failing. What steps can/should I take to diagnose my hardware? And of course, if you have any other ideas about what could be causing this issue, I would greatly appreciate it!
CPU AMD Ryzen 9 3900X Processor (12x 3.8GHZ/64MB L3 Cache)
GPU NVIDIA GeForce RTX 3080 - 10GB GDDR6X
Motherboard ASRock X570 PHANTOM GAMING 4
RAM 32 GB [8 GB x4] DDR4-3200 Memory Module - ADATA XPG SPECTRIX D41
SSD 2TB Samsung 870 QVO SSD
PSU 800 Watt - High Power - 80 PLUS Gold
OS Windows 10 Home (64-bit)
I will also admit that I am not the most enlightened guru for selecting parts. I didn't think there should be any issues, but if there are glaring system incompatibility problems and that could be the cause of this, please do also let me know.
I've been using this computer for a little over a year and a half. For about a year now, the computer has been crashing at a fairly infrequent yet consistent rate of about once a month. When it crashes, the screen goes black and all running programs seem to stop, but the lights and fans and everything all seem to remain on. I never actually see a blue screen of death.
Troubleshooting this has been extremely difficult since my computer never seems to succeed in creating memory dump files after these crashes, even though I've verified many times now that it's configured to do so. Nothing other than power kernel shows up in event log either. Earlier today, I decided to try some keyboard manually initiated crashes (the ctrl + scroll lock crash), and as it so happens, I got an actual blue screen and memory dump files.
The crashes only seem to happen when I'm playing one specific video game (Genshin Impact if it matters). I play plenty of other games and never a crash. So I suppose you could say that my crashes generally only happen under load, but I've tried running stress tests from AIDA64 Extreme for 30+ minutes (and I know these tests are stressing my hardware way more than any game I'm playing) and have not experienced any crashes during the tests.
I have just about beaten my drivers to death at this point. I am 99.99% certain that all of my drivers are up to date, and I can definitely guarantee that my GPU drivers are never out of date. The only thing I could possibly say is that I have had known issues with my headphones before (HyperX Cloud II). The official driver for these headphones is seemingly just bad and incompatible with Windows. I saw event log messages that confirmed the driver was crashing and causing some crashes, and the manufacturers seem to have no intention of fixing this, so I uninstalled the driver and used the registry editor to forbid Windows from ever reinstalling it. So now, it just shows up in my device manager as an unknown device with an exclamation mark next to it. I don't know if that can cause crashes or not- the headphones do still function perfectly fine for me.
I've done all of the Windows integrity checks I know of. I actually did find and repair some corrupted Windows files through sfc scannow and DISM, but the crashes persisted all the same.
Just about the only remaining territory that I can possibly explore is a hardware issue. I haven't really wanted to entertain the idea because of how frankly pathetic I feel it would be for something to be failing like this so soon out of the box, but I'm just about at my wit's end here, so I guess I have to consider the possibility that my hardware is already failing. What steps can/should I take to diagnose my hardware? And of course, if you have any other ideas about what could be causing this issue, I would greatly appreciate it!
CPU AMD Ryzen 9 3900X Processor (12x 3.8GHZ/64MB L3 Cache)
GPU NVIDIA GeForce RTX 3080 - 10GB GDDR6X
Motherboard ASRock X570 PHANTOM GAMING 4
RAM 32 GB [8 GB x4] DDR4-3200 Memory Module - ADATA XPG SPECTRIX D41
SSD 2TB Samsung 870 QVO SSD
PSU 800 Watt - High Power - 80 PLUS Gold
OS Windows 10 Home (64-bit)
I will also admit that I am not the most enlightened guru for selecting parts. I didn't think there should be any issues, but if there are glaring system incompatibility problems and that could be the cause of this, please do also let me know.