[SOLVED] PC Crashing no BSOD

[Nonborn]

Hey guys first time going on tech support forums as i am usually able to resolve common hardware/software problems but this is a tough one for me.This is gonna be a long one fellas.

I am running on:

OS: Windows 10 Enterprise 20H2 (re-installed last month from 1809,kept my files.)

MB: Gigabyte Aorus b450 m

CPU :AMD Ryzen 5 2600

GPU: AMD Sapphire Radeon 580 nitro +

RAM: 2x8gb 3000mhz Corsair Vengeance lpx cmk16gx4m2b3000c15 (at stock 2133mhz)*

PSU: Corsair 650w



Got my rig set up two years ago where everything was pretty much fine, for the past 2-3 weeks or so when i am start launching games at the point of loading up (getting into gameplay) windows reboot instantly(no BSOD) or 45 minutes to an hour after at best. Lets go to the interesting part.I guarantee that i have been using the XMP profile for my RAMS where they show up at 3000mhz but after getting into the bios i found out that it was disabled so i turn it on again, windows booting everything run smoothly but the problem persists on games. I changed the slots (1-3,2-4) same thing but now when i enable the XMP Windows refuse to post ON DUAL. Using each stick single manages to run smoothly even with XMP enabled and no errors whatsoever but using them on dual suddenly creates a problem. After some more testing my pc crashed with one stick of ram aswell after a 2 hour gaming session.

Just to be clear i have done all of the tests above:



-System is not even close to overheating

-Both SSD and HDD are Healthy

-GPU and CPU have the latest drivers and stress test didnt give me a reboot or anything (40 minutes in)

-Memtest and windows memory check tool returns ZERO errors

-Event Viewer's single Critical Error(before and when the system reboots) gives me a 10110-10111 Event(The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash.
) . I deleted the driver but still the problem persists.

-My Minidump file bugcheck gave me a C4 error from my nordVPN driver which i deleted but the problem still persists.

-Cleared the CMOS, still nothing.

-Gave more Voltage on RAM,nothing



Only thing i did not do is updating my BIOS which is my last resort and it has so many updates but i have a history of bad luck and something tells me that something is going to go wrong and this is not the time for a bricked Mobo, plus that i dont think that the problem is because of the BIOS as it run smoothly for over 2 years.




I want to thank everyone at least for reading my problem and if anyone knows anything more i can do or test or well... i dont know pretty much anything(and i know many of you do) please let me know.

 

[Roland Of Gilead]

Hey there,

Random restarts, often at load, typically point to a PSU issue. What is your exact model PSU? How old is the PSU? Do you have any OC's on CPU or GPU? If so, try them at stock and see if that makes a difference.

In terms of the minidumps, and event viewer, they could be relevant, but given you've addressed them and the issue persists, it can point to the PSU. Have you another you can swap out with? If not, maybe bring to a local store, get them to swap out PSU and test. It might only cost 20£$€, so a cheaper option than replacing the PSU initially. Then if confirmed you know what to do.

 

[--SID--]

Only thing i did not do is updating my BIOS which is my last resort and it has so many updates

You have to update the BIOS. Newer BIOS versions solve compatibility and stability issues.

 

[TheJoker2020]

OS: Windows 10 Enterprise 20H2 (re-installed last month from 1809,kept my files.)

Did you have this problem before you reinstalled last month.?

 

[Nonborn]

Hey there,

Random restarts, often at load, typically point to a PSU issue. What is your exact model PSU? How old is the PSU? Do you have any OC's on CPU or GPU? If so, try them at stock and see if that makes a difference.

In terms of the minidumps, and event viewer, they could be relevant, but given you've addressed them and the issue persists, it can point to the PSU. Have you another you can swap out with? If not, maybe bring to a local store, get them to swap out PSU and test. It might only cost 20£$€, so a cheaper option than replacing the PSU initially. Then if confirmed you know what to do.

wow thank you for the fast aswers guys really appreciate it, my psu is "Corsair RM650 full modular 80 plus Gold and it is two years old along with my whole rig, unfortunately i dont have a spare one but if i dont have any luck i will give it a try.

You have to update the BIOS. Newer BIOS versions solve compatibility and stability issues.

I have updated my bios up to a point and the problem still persists but i dont really think it has anything to do with the bios as my computer was working perfectly until recently..

Did you have this problem before you reinstalled last month.?

To be honest no i didnt have any kind of problems before re-installing my windows and will surely give a try at a format but the computer started failing out of the blue and it gets worse and worse, i have been running OCCT stress tests aswell but i am not able to reproduce the crashes at this point.

Looking forward to your opinions, appreciate it guys.

 

[TheJoker2020]

To be honest no i didnt have any kind of problems before re-installing my windows

A recent W10 update has been causing problems with graphics cards performance and stability, it is possible that this is the problem.

but the computer started failing out of the blue and it gets worse and worse

This kind of behaviour generally points to hardware that is failing and getting worse and worse... However if you had zero problems before reinstalling windows that is almost certainly the culprit and best to start there.

If so, I would suggest that you backup all of your stuff, disconnect everything except keyboard, mouse and screen and do a clean install (format the drive via the Windows installation process, including deleting all existing partitions on the drive (somewhere in the advanced options during install make sure you have all data backed up from ALL partitions on that drive and make certain you are wiping the correct drive)).

On the first boot disable Windows Automatic updates, install only the AMD chipset drivers, graphics drivers and then a game to test, doing such a minimal install does not only save time, but also reduces the posibility of Windows updates, additional software or additional drivers (printer, sound etc) causing this issue.

 

[Nonborn]

A recent W10 update has been causing problems with graphics cards performance and stability, it is possible that this is the problem.



This kind of behaviour generally points to hardware that is failing and getting worse and worse... However if you had zero problems before reinstalling windows that is almost certainly the culprit and best to start there.

If so, I would suggest that you backup all of your stuff, disconnect everything except keyboard, mouse and screen and do a clean install (format the drive via the Windows installation process, including deleting all existing partitions on the drive (somewhere in the advanced options during install make sure you have all data backed up from ALL partitions on that drive and make certain you are wiping the correct drive)).

On the first boot disable Windows Automatic updates, install only the AMD chipset drivers, graphics drivers and then a game to test, doing such a minimal install does not only save time, but also reduces the posibility of Windows updates, additional software or additional drivers (printer, sound etc) causing this issue.

okay so i was doing a fresh install on my ssd drive(kept my files on my hdd even if it is like 10 years old) and windows even crashed 2-3 times at the installation until i removed one of my ram sticks, keep in mind that i ran a memtest for the whole night(9 hours) and didnt have a single error, i would like to hear your thoughts about it. I know that i should get it so someone who can change i couple of things and test but really i cant get it through my head that something just wooshed overnight leading to this point.Funny thing is poor thing crashed the same way when i connected a usb on the front drives..i dont know what is happening anymore xD

 

[Nonborn]

A bit of an update guys, did all the bios updates but system still refuses to post on dual XMP and on stock it crashes after a while on games.

 

[TheJoker2020]

A bit of an update guys, did all the bios updates but system still refuses to post on dual XMP and on stock it crashes after a while on games.

Depending on "which" Memtest tool you used it might have only tested a portion of your RAM.! Some are limited to as little as 2GB...

That pulling a stick of RAM stops the problems, it is looking VERY likely that you have an issue with your RAM.

Despite the name, you can put this onto a USB stick and boot from it https://www.ultimatebootcd.com/

Memtest86+ (as far as i know) will test heaps of RAM, and you can do so with the suspect DIMM and not worry about Windows getting corrupted.

To be certain of which DIMM is bad, you really need to also test the "good" DIMM in the same slot that the "bad" DIMM failed in as it is possible (but not very likely) that a slot has failed or your CPU hs a problem, but that needs to be checked before moving forward.

Good luck.