PC crashing when playing games (Event 41 - Kernel Power)

[Ginger Dang]

I just purchased a custom made gaming PC (I didn't build it myself a store did from components I chose and they verified)

I've had it two days and when playing games (in this case Elite Dangerous) the monitor goes black, computer reboots and takes me back to the login screen, no Blue Screen of Death, this has happened four times.

Event viewer gives me a Event 41 - Kernel Power error message.
I have no idea what is causing it unless the power supply is faulty or inadequate for the power required.

The motherboard gives the option to overclock but I've not touched it yet so are unsure if it was overclocked at the shop and this is causing the problem.

Reading about the error message on the Internet is frustrating as numerous things could be the problem

SLI is switched on in Nvdia control panel and I have altered the power management mode to adaptive in global settings and prefer maximum settings for Elite itself, this was a suggestion I read that might help but hasn't. Elite is set on the highest settings which really shouldn't be a problem for the setup I am running. Before the problem occurs nothing seems untoward in the case itself, its not running fast and the temperature seems fine.

Any help or suggestions would be appreciated
I am also getting help from the store I purchased it from but they are in another state and timezone and it's slow going. I am on and off the computer as I am on leave but will try to read everything as soon as possible. Thanks

The components of the system

CPU
Intel Core i7 Extreme Edition 6950X Broadwell-E (Base:3.00GHz, Turbo:3.50Ghz / 25MB /

CPU Cooling
Corsair H115i CPU Cooler

Motherboard
MSI X99A Godlike Gaming Carbon MB, X99

Graphics Cards
EVGA GeForce GTX 1080 FTW GAMING ACX 3.0 (Base:1721MHz,Boost:1860MHz) x 2

Memory
G.Skill 32GB (4x8GB) PC4-25600 (3200MHz) DDR4, Trident Z, 16-18-18-38-2N, 1.35v, Quad Channel Kit

SSD
Samsung 512GB SSD, 950 PRO Series, m.2 (PCIE),

Hard Drives
Seagate 2TB Desktop HDD, SATA III, 7200RPM, 64MB
Seagate 3TB Desktop HDD, SATA III, 7200RPM, 64MB x 2

Case
Corsair Obsidian 750D Black Airflow Edition ATX Case, Side Panel Window,

Power Supply
Corsair RM1000i 1000W Power Supply, 80 PLUS Gold
Optical Drive

ASUS DRW-24D5MT Black SATA DVD Burner, 24x DVD+-R Write, 16x DVD+-R Read, 5x DVD-RAM, Dual Layer, M-Disc Support

Monitor
Acer Predator XB1 32inch IPS LED 4K UHD Gaming Monitor, 3840x2160,

Keyboard
Razer BlackWidow Chroma RGB Mechanical Gaming Keyboard

Case Fans
Thermaltake Riing 14 High Static Pressure Blue LED Radiator Fan, 140mm x 5


Below is the error message from event viewer

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-09-29T00:51:45.234389700Z" />
<EventRecordID>2251</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-4LHI4PE</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

 

[Agamej]

I have the same issue, been going on for a year, opened a topic myself.
The stranger thing is, it crashes at my house and not in repair shop.

 

[hang-the-9]

That power supply is plenty for the system and is a good model. I'd bring the system to the shop that built it and have them look at it, you may want to be there for the test to show them what happens. You can try to run the system with only the onboard video (remove the nVidia card) and see if that is stable.

 

[Ginger Dang]

A possible cause I was just reading about is that some of the EVGA Geforce GTX 1080 FTW cards which are installed in my system cause this exact problem due to a manufacturing fault and need to be returned and replaced. Hoping this is the case as it's an easy fix than some really hard to pin down problem. I've registered the cards and submitted a ticket asking if my cards are part of the faulty batch. I'll continue to check back here for suggestions whilst awaiting a reply from EVGA it's now the weekend so will be a few days minimum. Thanks so far everyone. I'm a computer tech newbie for the most part so have limited skills at the moment