Question PC crashing while gaming after a motherboard swap.

[TheDarkIce]

motherboard: Asus B150m Pro Gaming (Latest BIOS)
cpu: i5 7600K
gpu: iGame Colorful GTX 1060 6gb
ram: Corsair 2 x 8gb 2400MHz
psu: Corsair VS550 550-Watt

I swapped my motherboard recently from Gigabyte H110m-s2 to Asus B150 Pro Gaming. I also added a new nvme drive and installed a new cooler. My PC was running perfectly fine before the swap and gaming on it was absolutely smooth. Ever since the motherboard swap, I have been having trouble gaming where some low demanding games like Brawlhalla will work completely fine but others like Need For Speed Heat will make my system crash.

I have tried memory diagnostics tool and everything looked clean. I have checked my temps before and after gaming and the temps looked fine too.

I have not installed any new drivers after swapping the motherboard as I realized the system works just fine without needing any new installation. I also did not do a clean reinstall of windows after resetting my system and continued using it the way it is.

What could be the problem and where should I start to try solving this issue?

 

[Colif]

Try clean installing windows, it could help

generally 3 reactions to swapping parts
1. it works fine
2. it works but has errors
3. it doesn't work.

you seem to have step 2

 

[boju]

Two issues that stand out. One being not doing a clean install of Windows which is usually highly recommended after a chipset change, as said above. Even after a reset, registry entries still exist so there can be conflicts. If you have a spare drive to test this out instead of losing your data (which should be backed up anyhow) then certainly try this first. Because, the second standard out part is to do with the low quality power supply that's in it. Id prefer a simple Windows reinstall fix your problems but you should look at replacing this rather soon for something better, not so much more wattage, but something more reliable like Rm/Rmx.

 

[TheDarkIce]

Try clean installing windows, it could help

generally 3 reactions to swapping parts
1. it works fine
2. it works but has errors
3. it doesn't work.

you seem to have step 2

Since I do not own a spare drive to do the complete reinstall, would upgrading to windows 11 help in any way? Is there anything else I can try before doing this? Also, the error code I get is WHEA_UNCORRECTABLE_ERROR.

 

[TheDarkIce]

Two issues that stand out. One being not doing a clean install of Windows which is usually highly recommended after a chipset change, as said above. Even after a reset, registry entries still exist so there can be conflicts. If you have a spare drive to test this out instead of losing your data (which should be backed up anyhow) then certainly try this first. Because, the second standard out part is to do with the low quality power supply that's in it. Id prefer a simple Windows reinstall fix your problems but you should look at replacing this rather soon for something better, not so much more wattage, but something more reliable like Rm/Rmx.

So, the power supply has enough wattage to cover the components? Also, is there anything else I can do before doing a reinstall of windows? Also, he error code I get is WHEA_UNCORRECTABLE_ERROR.

 

[boju]

One of the culprits to that error is memory. Try reseat them and try one at a time in second or last dimm slot from cpu. Refer to manual for single ram stick operation because second slot from cpu is the usual dimm but Asus changed it some generations back to the last. Just to troubleshoot. Can also boot Memtest86 to test your ram for errors.

Other related memory issues can be the result of an over tensioned cooler or bent pin. But usually bent pin would cause more severe symptoms to dram not detecting at all.

 

[Colif]

WHEA errors are hardware.
WHEA = Windows Hardware Error Architecture

I don't know if the PSU being low power could cause them.

we need to check hardware... I assume you didn't have the errors on previous motherboard?

try running this on CPU - https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

 

[geofelt]

You should at the very least install the motherboard and chipset drivers that came with your new motherboard.

 

[TheDarkIce]

WHEA errors are hardware.
WHEA = Windows Hardware Error Architecture

I don't know if the PSU being low power could cause them.

we need to check hardware... I assume you didn't have the errors on previous motherboard?

try running this on CPU - https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

Passed the cpu test. I will run mem test on each stick individually. Does the slot I insert the stick into matter?

 

[TheDarkIce]

You should at the very least install the motherboard and chipset drivers that came with your new motherboard.

I did that yesterday actually and it still did not solve my issue. I am getting the WHEA_UNCORRECTABLE_ERROR.

 

[geofelt]

Passed the cpu test. I will run mem test on each stick individually. Does the slot I insert the stick into matter?

Your motherboard manual will designate the preferred slot for only one stick.
There will also be a preferred pair when two sticks are installed.

What you want to see is a full pass with two sticks installed and ZERO errors.
Any errors at all and you are in diagnostic mode.

The single stick test might identify a single bad stick, but such an error will require the replacement of the whole two stick kit.

 

[SkyNetRising]

Does the slot I insert the stick into matter?

Yes.
You have to put ram modules in slots A2 and B2
(2nd and 4th counting from cpu).