Question PC doesn't fully turn off when i Shut Down

Mar 30, 2019
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Hi.

I recently built a new PC running on Windows 10 OS. The first week or so it ran perfectly with no issue at all. The only problem now and it has lasted a few weeks is that when I Shut Down properly from Windows itself, the case fans, cpu fan and the RGB lighting all stay on unless I hold down the power button on the case.

Does anybody know of any solutions?

Thanks!
 

onespeedbiker

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Apr 13, 2019
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Windows could be hanging on a bad sector. Run Chkdsk /r at a command prompt. Windows will ask if you want to run chkdsk after the next startup and you type Y and press enter. As a caveat, I don't know if Chkdsk will work after a forced shutdown, if not try Safe mode. If safe mode shuts down properly, Run chkdsk from a command prompt there, otherwise you will need to go to the WinPE recovery environment to get to a command prompt.

It's possible some errant program will not shut down. Go to task manager and look for non-windows programs non-graphic drivers running in the background; Chrome has been known to cause this problem. If it is running, go to Chrome Settings > Show advanced settings and uncheck the box "Continue running background apps"
 
Mar 30, 2019
50
1
45
1
Windows could be hanging on a bad sector. Run Chkdsk /r at a command prompt. Windows will ask if you want to run chkdsk after the next startup and you type Y and press enter. As a caveat, I don't know if Chkdsk will work after a forced shutdown, if not try Safe mode. If safe mode shuts down properly, Run chkdsk from a command prompt there, otherwise you will need to go to the WinPE recovery environment to get to a command prompt.

It's possible some errant program will not shut down. Go to task manager and look for non-windows programs non-graphic drivers running in the background; Chrome has been known to cause this problem. If it is running, go to Chrome Settings > Show advanced settings and uncheck the box "Continue running background apps"
It’s literally stuck on 100% but the loading circle has been froze for like 25 minutes?
 

onespeedbiker

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Apr 13, 2019
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You should also test your memory, when Windows shuts down it either saves the systems files in memory for Fast startup, or it writes the systems files on the hard drive and clears the memory. I either case, a bad RAM stick can affect the shutdown. As a quick check, remove one stick of memory and try to boot and shutdown Windows, if that doesn't work, try the RAM stick you pulled. And/or you can run the memory tester https://www.howto-connect.com/windows-10-detect-ram-issues-with-windows-memory-diagnostic-tool/
 

Colif

Titan
Moderator
If they going to all the trouble of removing ram sticks, they might as welll just run memtest86 at same time - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the problem. Remove/replace ram sticks with errors.
 
Mar 30, 2019
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If they going to all the trouble of removing ram sticks, they might as welll just run memtest86 at same time - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the problem. Remove/replace ram sticks with errors.
Okay so done the Windows Memory Test and it’s said no issues. Then replaced the ram and tried different ram in different slots still shuts down but everything stays on? Also when I try to reset bios to defaults I can’t even save and restarted as it’s the same with restarting, the display goes off but the pc components remain on?
 

onespeedbiker

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Apr 13, 2019
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Does the shutdown also hang in safe mode or when you try a restart? Also do you have any other drives attached hdd/ssd, USB drives, or bluetooth doggles? If so, unplug them and use a wired mouse/ keyboard if possible. If your computer shuts down properly in safe mode, it's usually an indicator of the program/driver that won't shut down; try a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
 
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Colif

Titan
Moderator
Does the shutdown also hang in safe mode or when you try a restart? Also do you have any other drives attached hdd/ssd, USB drives, or bluetooth doggles? If so, unplug them and use a wired mouse/ keyboard if possible. If your computer shuts down properly in safe mode, it's usually an indicator of the program/driver that won't shut down; try a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
I originally was going to suggest Clean boot but I thought of fast startup mid sentence and thats how it ended. Clean boot at least tell us if its a startup program - Make sure to read the instructions in the link and make sure NOT to disable any microsoft services or windows may not work right
 
Mar 30, 2019
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I originally was going to suggest Clean boot but I thought of fast startup mid sentence and thats how it ended. Clean boot at least tell us if its a startup program - Make sure to read the instructions in the link and make sure NOT to disable any microsoft services or windows may not work right
Done the clean boot. Read steps carefully and still no luck? However, when I do the disk repair command, it freezes on 100% and I left it for over an hour on that and nothing happened. Could this be a disk issue? It’s an m.2 ssd that the OS is installed on
 

Colif

Titan
Moderator
What make if the boot drive?

If its Western Digital, you can use their tool - https://support.wdc.com/downloads.aspx?p=3&lang=en (run short and long tests)
If its Seagate, you can use their tool - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

If another brand, you can run HDTune and look on the Health page, you want all green OK - http://www.hdtune.com/

or run HD Sentinel, click on the disk tab and run the tests on this page - https://www.hdsentinel.com/hard_disk_sentinel_trial.php
 
Mar 30, 2019
50
1
45
1
What make if the boot drive?

If its Western Digital, you can use their tool - https://support.wdc.com/downloads.aspx?p=3&lang=en (run short and long tests)
If its Seagate, you can use their tool - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

If another brand, you can run HDTune and look on the Health page, you want all green OK - http://www.hdtune.com/

or run HD Sentinel, click on the disk tab and run the tests on this page - https://www.hdsentinel.com/hard_disk_sentinel_trial.php
I ran the WD test as that’s what brand my M.2 is and it past both the quick test and extended test.

I may try completely reinstalling windows?
 
Mar 30, 2019
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I originally was going to suggest Clean boot but I thought of fast startup mid sentence and thats how it ended. Clean boot at least tell us if its a startup program - Make sure to read the instructions in the link and make sure NOT to disable any microsoft services or windows may not work right
I tried a clean boot, didn’t work. I have now reinstalled windows and didn’t work. It’s must be one of my components but when I did the WD test they all pass? It also doesn’t let me restart the system and the restart button on the case no longer work?
 

onespeedbiker

Prominent
Apr 13, 2019
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I meant the restart option when exiting windows.
I did not hear back if the issue happens in safe mode. Also when is the last time up updated your bios? V A4 was to Improve M.2 Genie function, which might help with your problem.
 
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