[SOLVED] PC fails startup half the time and blue screens every so often ?

[frostynips17]

Hi all, I have a friend who got a new computer. He has built the computer but both of us are stumped on what could be wrong His specs are as follows
CPU: I7-9700K (No OC as of yet)
Memory : Corsair Vengance RBG pro 16gb (2x8)
Graphics : Pallet 750ti
Boot Drive: Brand new Corsair MP510 960gb M.2
Power: Corsair RM 850W gold
OS: Windows 10 (It was a fresh install with the m.2 about a month ago)

All of the components (minus the 750ti) are around 6 months old. The 750ti is a placeholder at the minute as my friend is desperately trying to get a 3080 to put in its place.

His first issue was when he boots the pc, All the RBG comes on however the whole system quickly turns off after a couple of seconds with little warning. This happens about 50% of the time and other times it will boot just fine and as fast as you'd expect for an M.2.
Now bluescreens are fewer but it happens probably 1~3 times a month? Its never any specific error and my friend has never understood or been able to tell me the error that it displays. It happens during gameplay most of the time but there is a couple of out of game blue screens.
Finally a new issue occurred this morning, He was able to send me a video on what's happening and he said that it didn't fix itself it needed the reset button and it loaded perfectly fine after that

View: https://youtu.be/BJngDZCbB-Y


I'm kind of stumped trying to help him at this point as the issues are so random and have no real connection to each other, Any help appreciated.

 

[Colif]

try turning this off, see if it stops the restarts - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

does desktop flash in safe mode?
go to settings/update & security/recovery
under advanced startup, click restart now button
this restarts PC in a blue menu
choose troubleshoot
choose advanced
choose startup options
click the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode

Can your friend follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer
Navigate to C:\Windows\Minidump
Copy the mini-dump files out onto your Desktop
Do not use Winzip, use the built in facility in Windows
Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .

 

[frostynips17]

The desktop flashing issue was the first time, and after a reset it booted into windows perfectly fine in standard mode.
The dump files are here. A thing to note is that file "012921-6031-01.dmp" is the only bluescreen dump file. The others were from the issue of the computer failing to boot so if you could have a look at the others aswell that would be great. https://www.dropbox.com/s/j73niouzr74w1en/minidumps.zip?dl=0
Thanks for your help

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/jgx7m3ub/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	013121-4359-01.dmp (Jan 31 2021 - 06:24:46)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: MemCompression)
Uptime:	0 Day(s), 18 Hour(s), 20 Min(s), and 34 Sec(s)

File information:	012921-6031-01.dmp (Jan 29 2021 - 03:41:22)
Bugcheck:	ATTEMPTED_WRITE_TO_READONLY_MEMORY (BE)
Probably caused by:	memory_corruption (Process: System)
Uptime:	2 Day(s), 12 Hour(s), 52 Min(s), and 29 Sec(s)

File information:	012621-3968-01.dmp (Jan 25 2021 - 09:14:53)
Bugcheck:	INTERNAL_POWER_ERROR (A0)
Probably caused by:	ntkrnlmp.exe (Process: ?)
Uptime:	0 Day(s), 4 Hour(s), 27 Min(s), and 20 Sec(s)

File information:	012521-6562-01.dmp (Jan 24 2021 - 18:01:29)
Bugcheck:	INTERNAL_POWER_ERROR (A0)
Probably caused by:	ntkrnlmp.exe (Process: ?)
Uptime:	1 Day(s), 5 Hour(s), 29 Min(s), and 40 Sec(s)

File information:	012121-4578-01.dmp (Jan 20 2021 - 18:08:55)
Bugcheck:	INTERNAL_POWER_ERROR (A0)
Probably caused by:	ntkrnlmp.exe (Process: ?)
Uptime:	1 Day(s), 6 Hour(s), 33 Min(s), and 59 Sec(s)

Possible Motherboard page: https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z390-e-gaming-model/
There are BIOS updates available for your system which "improve system stability" among other things. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

try running this on the ssd and test its health - https://www.techspot.com/downloads/6075-corsair-ssd-toolbox.html

3 of the errors are at startup, they show the PC trying to decompress hiberfile contents. hiberfile.sys is used by fast startup, so if you disable it, he may avoid the restarts.

It is just a work around, the real cause is likely an old driver that doesn't like win 10 power modes.
Since he has an m.2 he really doesn't need it on, its more for people with hdd.

He might want to update the bios, he is 4 versions behind and they all improve system stability.
have a look on page 74 here - https://dlcdnets.asus.com/pub/ASUS/...14965_ROG_STRIX_Z390-E_GAMING_BIOS_EM_WEB.pdf
get latest from here - https://rog.asus.com/au/motherboards/rog-strix/rog-strix-z390-e-gaming-model/helpdesk_download/

if he updates BIOS, he also needs to update Intel Management Engine Interface, its under chipset on Asus site above. IMEI needs to match bios installed. It might update your oldest driver as well.