Question PC Freeze \ Crash only manual case restart help :(

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
Hello mates,
Not sure where to ask, please help.
I enter to a game by steam and PC freeze, can't do nothing. no keyboard no mouse... all dead without error just freeze and stuck forever just manual case restart "help"...
I used WhoCrashed and found this:

Crash Dump Analysis

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Sun 28/08/2022 01:02:05 your computer crashed or a problem was reported

Crash dump file: C:\WINDOWS\LiveKernelReports\PoW32kWatchdog-20220828-0102.dmp (Kernel memory dump)
Bugcheck code: 0x1A1(0xFFFF8E825F093580, 0x0, 0x0, 0x0)
Bugcheck name:WIN32K_CALLOUT_WATCHDOG_LIVEDUMP
Bug check description:A callout to Win32k did not return promptly.
Analysis:This is a video related crash.
Conclusion


One crash dump has been found and analyzed. No offending third party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

Read the suggestions displayed in the bugcheck analysis above.

The analysis process took 0:00:05 (h🇲🇲ss).

I clicked on WIN32K thing and sent me to:

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x1a1--win32k-callout-watchdog-livedump

how do I fix it? my pc dead? how....
Thanks for help dear ppl I assume is memory thing so posted here, please help
if need more info please tell, is happens when try to enter to steam games.
Graphical issue?

Do I need another software maybe?
https://www.resplendence.com/downloads
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
full system spec? include brand and model of the psu
Windows 10
CPU: Intel Core i7 8700k 3.7Ghz
Hardware: Asus ROG Strix Z370-F Gaming
Memory: Kingston Hyper X Predator 2x8GB DDR4 3000Mhz
GPU: NVIDIA Geforce GTX 1080
PSU: SeaSonic Prime Platinum 750w
hope this info helps, this the first time ever is happened to me, I don't know what happened\ came... I using this from 2017 was perfect.

do you think graphical update can cause it? using old one cuz the newest one make FPS bad I don't know what they installing in those bad updates.
can't open NVIDIA control panel just the NVIDIA GeForce Experience.
is worked perfect yesterday morning and now... all dead somehow.

Thank you dear man ♥
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
also adds:
my second monitor display die as well, all stuck and nothing moves.
even the clock... stuck :(
I don't know how and why is came from no where, hope there is a solution for this.

Lots of Thanks again for help.
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
Hello mates, hope checking about this nightmare crash.
do I need to use any of the tools the program provide?



not sure where to advance\ how to fix... need more info?
help please, Thanks in advance.
 
It would help if you can manage to give some structurally sensible information, like
  • Full chronological story, included:
    • who built it ? Any issues whilst building?
    • when was it built/assembled ?
    • Was all parts put together at same time ?
    • What parts was replaced (if any), why, and did it resolve the problem ?
  • And software related:
    • Have you re-installed OS recently ?
    • What anti-virus software you run, and have it found any malware ?
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
It would help if you can manage to give some structurally sensible information, like
  • Full chronological story, included:
    • who built it ? Any issues whilst building?
    • when was it built/assembled ?
    • Was all parts put together at same time ?
    • What parts was replaced (if any), why, and did it resolve the problem ?
  • And software related:
    • Have you re-installed OS recently ?
    • What anti-virus software you run, and have it found any malware ?
The store build it, They said was an old SSD who cut off the power. I had to buy new one from the store, the newer one fixed the cut off power.
is was build\assembled back in end of 2017
not all parts was put together, the GPU bought 3 month before the actuall new PC build (memory, motherboard, power supply, case, fans etc...)
and one of the HDD not was new, been used like 4 years before New (this) PC builded.
I added one new HDD about 1-2 years, and a new fan. (wanted more storage and kind of heat thing I thought at the time).

not installed OS recently but tried system restore cuz I don't know why Nvidia Geforce experience installed new un-wanted GPU update by itself, had to install manually the older update (found by net),
somehow the PC said 'failed to restore' please turn back, so clicked back and was seems fine after manual installing the older GPU update, games worked well as well.
using Avira AV, I did a search yesterday and is found 2 weird thing.. why weird? cuz I had them in PC at other storage like 4-5 years yearlier...
is found:
HEUR/AGEN.1239505
and
PUA/SearchProtect.AF

again those 2 files was in pc long before this found, not sure if false positive but they in Quarantine now.
Thanks for the questions hope this answers of my info can help.
can be HDD issue\ SSD ?
Use one of the tools above to help check stuff?

I scare to enter the games make this crash happening. so sad. not fun :|
Try enter the games again?
Do another scan by different software?
Thanks for help ask more if need.
 
Last edited:
Ok, sadly still not enough info to suggest what the culprit can be.

not all parts was put together, the GPU bought 3 month before the actuall new PC build (memory, motherboard, power supply, case, fans etc...)
and one of the HDD not was new, been used like 4 years before New (this) PC builded.
Ok, this is confusing. Did the store build it only partially? Seems like you're talking about one and a half computer.
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
Ok, sadly still not enough info to suggest what the culprit can be.

Ok, this is confusing. Did the store build it only partially? Seems like you're talking about one and a half computer.
The store build A fresh New Motherboard, New Memory, New Power supply, New Cpu and New Cpu cooler and 1 New case fan and all that was Build on a New Case.
what I bring from older computer was an SSD that had to replace by newer one that the PC company build so 1+ fresh New SSD to the list above (using it now),
Parts from older PC was 1 HDD and 1 GPU.
kind of half pc if you tell me, I assume this info can help.

the crash itself said is:
This is a video related crash.
are my GPU failed or is HDD issue I need additional tool to check?
is new GPU can solve this issue?
some of the games installed on the old HDD.
Not sure what to do, just said all I know about this pc story before this crash came.
enter to a crash game to check if crash again?

Thanks for help.
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
I manage to enter to the 2 crashing games I encountered, any idea why the crash happened in the first place?
is can return I know... but how can avoid it? what conflict with who...
safe to remove the 'Minidump' file now?



Can tell me please if need \ Recommend to check with 1 or 2 of the tools above?
Answer to my questions above this comment please if can.

Thank you for support.
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
answered the questions, just want to know any idea why is crashed?
bottle neck, GPU or CPU dying? SSD, HDD ? long days awake without restart?
need replace something?
 

tomy_12

Distinguished
Feb 13, 2015
47
0
18,530
0
hey, new crash just leaving it here at my post.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Sat 26/11/2022 22:45:55 your computer crashed or a problem was reported
Crash dump file: C:\WINDOWS\Minidump\112622-13843-01.dmp (Minidump)
Bugcheck code: 0x116(0xFFFFC78D4C35E010, 0xFFFFF8067584AC44, 0xFFFFFFFFC000009A, 0x4)
Bugcheck name:VIDEO_TDR_ERROR
Driver or module in which error occurred: nvlddmkm.sys (nvlddmkm+0xDCAC44)
File path:C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_225bbb79bf2a93cc\nvlddmkm.sys
Description: NVIDIA Windows Kernel Mode Driver, Version 472.12
Product: NVIDIA Windows Kernel Mode Driver, Version 472.12
Company: NVIDIA Corporation
Bug check description:This indicates that an attempt to reset the display driver and recover from a timeout failed.
Analysis:This is a video related crash. A third party driver was identified as the probable root cause of this system error.
It is suggested you look for an update for the following driver:
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 472.12 , NVIDIA Corporation).
Google query:nvlddmkm NVIDIA Corporation VIDEO_TDR_ERROR
Crash dump file: C:\WINDOWS\MEMORY.DMP (Kernel memory dump)
Bugcheck code: 0x116(0xFFFFC78D4C35E010, 0xFFFFF8067584AC44, 0xFFFFFFFFC000009A, 0x4)
Bugcheck name:VIDEO_TDR_ERROR
Driver or module in which error occurred: dxgkrnl.sys (dxgkrnl+0x26555E)
File path:C:\WINDOWS\System32\drivers\dxgkrnl.sys
Description: DirectX Graphics Kernel
Product: Microsoft® Windows® Operating System
Company: Microsoft Corporation
Bug check description:This indicates that an attempt to reset the display driver and recover from a timeout failed.
Analysis:This is a video related crash. A DirectX driver was identified on the stack. Since there is no other responsible driver detected, it is suggested that you look for an updated driver for your graphics hardware. It's also possible that your graphics hardware was non-functional or overheated.

while was in-game, random pc restart, sad.
 

ASK THE COMMUNITY