Question PC Freeze Randomly

[Allmight]

Hello everyone.
I've built my PC 3 weeks ago and since then and I'm trying to troubleshoot and figure out how to fix random freezing happening.
i get freeze at random moments (like using chrome or just moving the mouse) . it doesn't happen very often. sometimes it hasn't freeze for more than 5 consecutive days. i manage to play for hours without any problem.

i didnt overclocked and i didnt mess around in the bios. i also tried to restore the bios settings to default.
i am available to do any test. im desperate at this point.

CPU
Intel Core i9-10900KF 3.7 GHz 10-Core Processor
CPU Cooler
NOUA siberus tr240
Motherboard
Asus ROG STRIX Z590-F GAMING WIFI ATX LGA1200 Motherboard
Memory
Corsair Dominator Platinum RGB 64 GB (4 x 16 GB) DDR4-3200 CL16 Memory
Storage
Samsung 990 Pro 1 TB M.2-2280
Barracud 3TB ST3000DM008-2DM166
Video Card
NVIDIA Founders Edition GeForce RTX 3090 Ti 24 GB Video Card
Power Supply
Corsair HX1000 Platinum 1000 W 80+ Platinum Certified Fully Modular ATX Power Supply


what i did:

• checked the temperature of cpu and gpu when the freeze happend (tmp was not even 50 °)
• update firmware, bios and intel me from official website: https://rog.asus.com/it/motherboards/rog-strix/rog-strix-z590-f-gaming-wifi-model/helpdesk_bios/
• update all possibile drivers
• using the pc with only keyboard and mouse connected
• run sfc /scannow

https://ibb.co/jkRBwY9

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https://ibb.co/cgHjs8V

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https://ibb.co/1TFKwST

https://ibb.co/sF47Dzf

 

[MrN1ce9uy]

Has the system froze without the GPU? When it freezes does it recover by itself after a couple minutes?

 

[Allmight]

Has the system froze without the GPU? When it freezes does it recover by itself after a couple minutes?

• are u suggesting to go without the videocard? i can try but is gonna be a long test cos as i said can go for more then 5 days without freezing.
• its stay froze until forever. only 1 time it gave a blu screen after more then 1 min with the error: WHEA Logger error

(i opened a case on the windows website. here for more details : https://learn.microsoft.com/en-us/answers/questions/1145997/whea-logger-error-event-id-1.html )

ty for fast answer btw

 

[MrN1ce9uy]

• are u suggesting to go without the videocard? i can try but is gonna be a long test cos as i said can go for more then 5 days without freezing.
• its stay froze until forever. only 1 time it gave a blu screen after more then 1 min with the error: WHEA Logger error

(i opened a case on the windows website. here for more details : https://learn.microsoft.com/en-us/answers/questions/1145997/whea-logger-error-event-id-1.html )

ty for fast answer btw

I would try to narrow the issue down. I had the exact same issue but it was with a brand new AMD GPU. The GPU caused freezing at random times (browsing web, after rending a video, mostly browsing the web..).

Your blue screen does say it is a fatal hardware error.

Do this: Click Start in Windows and search for View Reliability History and find the date in which that blue screen occurred and double click on the error to bring up more details. Show us the details of that error.

 

[Allmight]

I would try to narrow the issue down. I had the exact same issue but it was with a brand new AMD GPU. The GPU caused freezing at random times (browsing web, after rending a video, mostly browsing the web..).

Your blue screen does say it is a fatal hardware error.

Do this: Click Start in Windows and search for View Reliability History and find the date in which that blue screen occurred and double click on the error to bring up more details. Show us the details of that error.

Firma del problema
Nome evento problema: BlueScreen
Codice: c4
Parametro 1: 2000
Parametro 2: fffff808eff52b0b
Parametro 3: 0
Parametro 4: 64726f4e
Versione sistema operativo: 10_0_19045
Service Pack: 0_0
Prodotto: 768_1
Versione SO: 10.0.19045.2.0.0.768.101
ID impostazioni locali: 1040

 

[Allmight]

Firma del problema
Nome evento problema: BlueScreen
Codice: c4
Parametro 1: 2000
Parametro 2: fffff808eff52b0b
Parametro 3: 0
Parametro 4: 64726f4e
Versione sistema operativo: 10_0_19045
Service Pack: 0_0
Prodotto: 768_1
Versione SO: 10.0.19045.2.0.0.768.101
ID impostazioni locali: 1040

Firma del problema
Nome evento problema: BlueScreen
Codice: 133
Parametro 1: 1
Parametro 2: 1e00
Parametro 3: fffff8027dafb320
Parametro 4: 0
Versione sistema operativo: 10_0_19045
Service Pack: 0_0
Prodotto: 768_1
Versione SO: 10.0.19045.2.0.0.768.101
ID impostazioni locali: 1040


Riepilogo
Errore hardware
Data
‎29/‎12/‎2022 16:28
Descrizione
Si è verificato un problema dell'hardware che impedisce il corretto funzionamento di Windows.

Firma del problema
Nome evento problema: LiveKernelEvent
Codice: 124
Parametro 1: 7
Parametro 2: ffffe484d89b0080
Parametro 3: 0
Parametro 4: 0
Versione sistema operativo: 10_0_19045
Service Pack: 0_0
Prodotto: 768_1
Versione SO: 10.0.19045.2.0.0.768.101
ID impostazioni locali: 1040


i have 2 errors that day

 

[geofelt]

Recent reading suggests that the gpu of a 3000 series card can have some high power spikes that even the best psu can not handle.
How is the psu connected to the gpu?
Corsair support may have some answers for you.

 

[Allmight]

Recent reading suggests that the gpu of a 3000 series card can have some high power spikes that even the best psu can not handle.
How is the psu connected to the gpu?
Corsair support may have some answers for you.

i made sure have dedicated connection. so the nvidia cable have 3 exits. every exit end up on one 6+2 PCIe port on the psu with 3 different cables. the only thing i notice now is one switch on my psu. i can choose between single and multiple and right now is on mutiple.

 

[Allmight]

i went deep into it: Toggle single +12V rail or multi +12V rail mode. In the “SINGLE” position, the full output capability of the power supply’s +12V rail is available to any and all connectors, while in the “MULTIPLE” position, each individual connector has Over-Current Protection so no more than 40A of current can be delivered on any given cable.

 

[geofelt]

i went deep into it: Toggle single +12V rail or multi +12V rail mode. In the “SINGLE” position, the full output capability of the power supply’s +12V rail is available to any and all connectors, while in the “MULTIPLE” position, each individual connector has Over-Current Protection so no more than 40A of current can be delivered on any given cable.

Have you tried single mode?

 

[Allmight]

Have you tried single mode?

no. proceeding now. ill let u know but it can take some times.

 

[MrN1ce9uy]

That's the same exact error my RX 6800 XT was giving me in Windows and causing system freezes. I used the same GPU in two different systems with two different power supplies (One Corsair and one EVGA) and experienced the same issue. I had to RMA the card. I'm waiting on a replacement.

 

[Allmight]

That's the same exact error my RX 6800 XT was giving me in Windows and causing system freezes. I used the same GPU in two different systems with two different power supplies (One Corsair and one EVGA) and experienced the same issue. I had to RMA the card. I'm waiting on a replacement.

No way i can install this gcard on another of my pcs..its too big..but i can try to replace it with my old gcard and run the same stuff i was doing . Ty dude ill let u know.

 

[Allmight]

Have you tried single mode?

it happen again today. it was on single mode.