Question PC freezes but I can still move the mouse

Oct 19, 2021
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Hi, my pc I’ve built exactly a year ago has had the same problems since day one. Here are my specs and below I will post what actions I have taken to try and fix it.

Windows 10 education ver.
Ryzen 7 3800x
NZXT Kraken x53 AIO
Zotac GTX 1060
ROG STRIX B550-F
Samsung 860 evo 1TB SSD
WD Blue 1TB
Corsair CX-M 650w
Corsair Vengeance Pro (2x8GB) 3200mhz
NZXT H510i

Problem:
My pc ever since I built it will randomly lock up causing the system to freeze the clock will stop working but I can still move my mouse around, open task manager, the windows menu, and select power options. I cannot close any windows or shut it down/restart the pc when I press it, then eventually it will become completely unresponsive.

Potential triggers: it happens mostly when my computer stays idle/sleeps for too long and I noticed it happens occasionally when I video call someone on it. (WeChat, Microsoft Teams, Zoom) sometimes it just randomly locks up for no apparent reason.

It doesn’t really happen when I am gaming/streaming or actively doing something in it though. (Only a couple of times)

Solutions I have tried:
-Updated BIOS with the newest version
-updated all the drivers I could Ethernet, cpu, can’t remember
-Downloaded Samsung magician and updated driver firmware
-Ran disk defrag and repair in CMD window
-Did the built in windows mem test
-Reinstalled windows (not a clean install, I kept my programs and documents)

At this point I think it might be a hardware issue but I can’t pinpoint what.
Any advice would be greatly appreciated!
 
Oct 19, 2021
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A lot of errors especially after reinstalling windows last night. But I do notice a pattern that DistrubutedCOM error shows up before the crashes.
here are some examples https://imgur.com/a/hbRRI3A

also I don't want to pay so I'm waiting for the free windows 11 upgrades to roll out lol.
 
Oct 19, 2021
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What kind of antivirus are you using? What programs if any have you added that start up when you turn on the computer?
no anti-viruses just firewall.
start up apps include NZXT CAM, ICUE, Wallpaper Engine, windows security notif icon, razer synapse, and riot vanguard, (apparently I cant shut that one off)
 

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