[SOLVED] PC Freezes During Gaming & random fps problems

[Woffbjeff]

Pc keeps freezing up and we can't figure out why, have tried fresh install of windows to no avail.
sfc /scannow turned up some corrupted files and then pc started freezing again a day later.
Reinstalled windows and it happened again, another sfc /scannow and it found corrupted files again.

There has also been some framerate problems that randomly happens when mousing over to the other monitor (only sometimes)
and when exiting and relaunching a game later, then the fps has dropped until computer restart.

Specs:

Mobo: Asus rog strix z390-f gaming s-1151
Gpu: Msi geforce rtx 2070 ventus
Cpu: Intel i7-9700k
Ram: Corsair Vengeance RGB Pro ddr4 16gb
Psu: Corsair RM650x 650w
Os: Windows 10
Chassis: Corsair Carbide Spec-06 TG

System purchased: 21/06/2019

Bios version 0903

The logs around the crash shows

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

The previous system shutdown at 9:12:55 PM on ‎7/‎2/‎2021 was unexpected.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Audit events have been dropped by the transport. 0

Activation context generation failed for "K:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

and then we also get a ton of these errors:


The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
Windows.SecurityCenter.SecurityAppBroker
and APPID
Unavailable
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Any help appreciated


Edit: will happily upload the logs

 

[Darkbreeze]

Forget the logs, what are your hardware specifications? CPU, EXACT PSU model and how long it's been in service? Motherboard model, etc?

 

[Lutfij]

When posting a thread of troubleshooting nature, you're asked to include your full system's specs. Please parse your specs like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:

From the way you've mentioned it, it seems to me that your PSU might be faulty or failing. Do include the age of the unit if it's been used a while. BIOS version for your motherboard?

 

[Woffbjeff]

21/06/2019

When posting a thread of troubleshooting nature, you're asked to include your full system's specs. Please parse your specs like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:

From the way you've mentioned it, it seems to me that your PSU might be faulty or failing. Do include the age of the unit if it's been used a while. BIOS version for your motherboard?

The pc has been running from 21/06/2019
The bios version is 0903, i edited the post to include the specs, Thanks.

 

[Darkbreeze]

Was that RMx PSU new when you built the system or had it already been in use prior to that? If so, for how long, approximately?

 

[Woffbjeff]

Was that RMx PSU new when you built the system or had it already been in use prior to that? If so, for how long, approximately?

Brand new

 

[Woffbjeff]

The fps problem has been there for much longer than the freezing, if that says anything. Roughly 1 year or so give or take. It's very random when it happens but quite frequently.

 

[Darkbreeze]

Have you monitored all of the thermal temps to make sure nothing is overheating? CPU, VRMs, graphics card, memory, drives, etc?

IIRC that case isn't a particularly great choice when it comes to cooling, but I could be wrong.

 

[Woffbjeff]

Have you monitored all of the thermal temps to make sure nothing is overheating? CPU, VRMs, graphics card, memory, drives, etc?

IIRC that case isn't a particularly great choice when it comes to cooling, but I could be wrong.

We haven't noticed any temperature anomalies, the hottest part was a hotspot on the gpu that peaked at 88c, will do a gpu benchmark tomorrow to make sure it's not that.
We did a ramtest that turned up no errors

 

[Darkbreeze]

Actually, I was thinking of a different Corsair "Spec-" case, the Spec 6 seems to have pretty decent enough airflow. Just as a note.

What third party applications are you consistently installing after you clean install Windows?

DO you have the latest motherboard BIOS firmware installed?

Did it ever run 100% correctly or have there been problems since day 1?

I'd suggest checking or doing all of the following:

If there are any steps listed here that you have not already done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.

First,​

Make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release. In cases where you DO already have the latest BIOS version, simply resetting the BIOS as follows has a fairly high percentage chance of effecting a positive change in some cases so it is ALWAYS worth TRYING, at the very least.


BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for about three to five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes while the CMOS battery is out of the motherboard, press the power button on the case, continuously, for 15-30 seconds, in order to deplete any residual charge that might be present in the CMOS circuit. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP, A-XMP or D.O.C.P profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.

It is probably also worth mentioning that for anything that might require an attempt to DO a hard reset in the first place, IF the problem is related to a lack of video signal, it is a GOOD IDEA to try a different type of display as many systems will not work properly for some reason with displayport configurations. It is worth trying HDMI if you are having no display or lack of visual ability to enter the BIOS, or no signal messages.

Trying a different monitor as well, if possible, is also a good idea if there is a lack of display. It happens.

Second,​

Go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates. When it comes to the chipset drivers, if your motherboard manufacturer lists a chipset driver that is newer than what the chipset developer (Intel or AMD, for our purposes) lists, then use that one. If Intel (Or AMD) shows a chipset driver version that is newer than what is available from the motherboard product page, then use that one. Always use the newest chipset driver that you can get and always use ONLY the chipset drivers available from either the motherboard manufacturer, AMD or Intel.


IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

Third,​

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory and SPD tabs. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.

Fourth (And often tied for most important along with an up-to-date motherboard BIOS),​

A clean install of the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.


If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Graphics card driver CLEAN install guide using the Wagnard tools DDU
​

And last, but not least, if you have never done a CLEAN install of Windows, or have upgraded from an older version to Windows 10, or have been through several spring or fall major Windows updates, it might be a very good idea to consider doing a clean install of Windows if none of these other solutions has helped. IF you are using a Windows installation from a previous system and you didn't do a clean install of Windows after building the new system, then it's 99.99% likely that you NEED to do a CLEAN install before trying any other solutions.


How to do a CLEAN installation of Windows 10, the RIGHT way​

 

[Woffbjeff]

Actually, I was thinking of a different Corsair "Spec-" case, the Spec 6 seems to have pretty decent enough airflow. Just as a note.

What third party applications are you consistently installing after you clean install Windows?

DO you have the latest motherboard BIOS firmware installed?

Did it ever run 100% correctly or have there been problems since day 1?

I'd suggest checking or doing all of the following:

If there are any steps listed here that you have not already done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.

First,​

Make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release. In cases where you DO already have the latest BIOS version, simply resetting the BIOS as follows has a fairly high percentage chance of effecting a positive change in some cases so it is ALWAYS worth TRYING, at the very least.


BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for about three to five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes while the CMOS battery is out of the motherboard, press the power button on the case, continuously, for 15-30 seconds, in order to deplete any residual charge that might be present in the CMOS circuit. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP, A-XMP or D.O.C.P profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.

It is probably also worth mentioning that for anything that might require an attempt to DO a hard reset in the first place, IF the problem is related to a lack of video signal, it is a GOOD IDEA to try a different type of display as many systems will not work properly for some reason with displayport configurations. It is worth trying HDMI if you are having no display or lack of visual ability to enter the BIOS, or no signal messages.

Trying a different monitor as well, if possible, is also a good idea if there is a lack of display. It happens.

Second,​

Go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates. When it comes to the chipset drivers, if your motherboard manufacturer lists a chipset driver that is newer than what the chipset developer (Intel or AMD, for our purposes) lists, then use that one. If Intel (Or AMD) shows a chipset driver version that is newer than what is available from the motherboard product page, then use that one. Always use the newest chipset driver that you can get and always use ONLY the chipset drivers available from either the motherboard manufacturer, AMD or Intel.


IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.

Third,​

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory and SPD tabs. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.

Fourth (And often tied for most important along with an up-to-date motherboard BIOS),​

A clean install of the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.


If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Graphics card driver CLEAN install guide using the Wagnard tools DDU



And last, but not least, if you have never done a CLEAN install of Windows, or have upgraded from an older version to Windows 10, or have been through several spring or fall major Windows updates, it might be a very good idea to consider doing a clean install of Windows if none of these other solutions has helped. IF you are using a Windows installation from a previous system and you didn't do a clean install of Windows after building the new system, then it's 99.99% likely that you NEED to do a CLEAN install before trying any other solutions.


How to do a CLEAN installation of Windows 10, the RIGHT way​

Thank you so much, I'll go trough all of these steps on sunday and i'll post back here with how it goes on monday.

 

[Darkbreeze]

 

[Woffbjeff]

So we forgot to hard reset the bios but we updated it, clean installed windows and all the drivers for the mobo.
No freeze yet but the FPS problem persists where the fps drops until a restart is performed.

edit: we just turned off fast-boot and hybrid sleep in hope of fixing the fps, will update again if we get another fps drop.

 

[Darkbreeze]

 

[Woffbjeff]

So it seems the fps drop problem was a monitor issue, looks like it can't handle 144hz or something. Putting it at 120hz haven't incurred any drops yet and there hasn't been a freeze since the the last post so i think we are in the clear for now!

 

[Darkbreeze]

Cool man.