Hello, I need help fixing my brother's PC. He used to get random freezes whilst using it, be it watching videos, playing games, anything at all. But that changed a few hours ago, I uninstalled Microsoft Office 2013 because that was the last program he installed before the freezes occured. Afterwards, he restarted the PC and then it froze on "Getting Windows Ready" so there was nothing else to do other than hard power off the PC, so I did. This is when it started being unusable.
We can't get past the Motherboard boot screen. We have a MSI Tomahawk B350, and it has EZ Debug Lights. It would start up as normal, CPU light turns on for a second, turns off, then VGA turns on, turns off: no lights left on error lights left on mobo. Which then brings us to Motherboard Screen(https://snag.gy/zbUBdG.jpg) and then it just freezes there.
I can get into the BIOS settings by spamming DELETE before it freezes and also the boot manager F11. So I tried booting up using my USB with windows 10 in it to try and repair/reinstall windows BUT it gets stuck on the windows screen(https://snag.gy/fZHxmk.jpg)
Things I've tried BEFORE I couldn't get past the Mobo screen:
sfc /scannow
memtest
Disk check on both SSD and HDD
Disk clean up the Temp files
Updated GPU driver
And AFAIK everything was fine, didn't find any errors.
here are the CPU temps and Mobo on BIOS screen: https://snag.gy/a6DYZF.jpg
Specs:
AMD Ryzen 2600x
GSkill TridentZ 3200 2x8Gb (stock clocked at 2133)
MSI B350 Tomahawk ATX
Corsair CX550M PSU
Gigabyte GTX 1060
250gbSSD samsung evo
2TB HDD
The PC is only 2 months old. I built it for him, and I feel really bad that all of this is happening after he spent so much money on it. Please help.
QUICK EDIT: I've just tried booting with 1 RAM stick, no difference.
EDIT2: Not sure if this helps, but when the computer isn't turned on for a while, we get past the BIOS but it would freeze on login screen or soon after logging in.
We can't get past the Motherboard boot screen. We have a MSI Tomahawk B350, and it has EZ Debug Lights. It would start up as normal, CPU light turns on for a second, turns off, then VGA turns on, turns off: no lights left on error lights left on mobo. Which then brings us to Motherboard Screen(https://snag.gy/zbUBdG.jpg) and then it just freezes there.
I can get into the BIOS settings by spamming DELETE before it freezes and also the boot manager F11. So I tried booting up using my USB with windows 10 in it to try and repair/reinstall windows BUT it gets stuck on the windows screen(https://snag.gy/fZHxmk.jpg)
Things I've tried BEFORE I couldn't get past the Mobo screen:
sfc /scannow
memtest
Disk check on both SSD and HDD
Disk clean up the Temp files
Updated GPU driver
And AFAIK everything was fine, didn't find any errors.
here are the CPU temps and Mobo on BIOS screen: https://snag.gy/a6DYZF.jpg
Specs:
AMD Ryzen 2600x
GSkill TridentZ 3200 2x8Gb (stock clocked at 2133)
MSI B350 Tomahawk ATX
Corsair CX550M PSU
Gigabyte GTX 1060
250gbSSD samsung evo
2TB HDD
The PC is only 2 months old. I built it for him, and I feel really bad that all of this is happening after he spent so much money on it. Please help.
QUICK EDIT: I've just tried booting with 1 RAM stick, no difference.
EDIT2: Not sure if this helps, but when the computer isn't turned on for a while, we get past the BIOS but it would freeze on login screen or soon after logging in.