PC freezes randomly


Jan 9, 2018
Hi all,

I have had this issue now for quite a while. Randomly, my computer will just freeze and I have to push the power button to restart the whole computer. I keep checking the event viewer but can only see the Event 41 Kernel-Power critical error. I have copied the XML view if it is of any use:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2018-01-09T21:28:49.808559200Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">5</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>

I downgraded my AMD graphic drivers to 17.12.1, believing that was the issue but it still freezes. I use Speccy to monitor my temperatures of all the components and they don't seem to be exceeding normal temperatures. I checked the memory on boot and that came back with no errors. I have checked my three disk drivers for errors but could not see any.

The freezes seem to happen at random times. They don't happen while gaming but seem to happen while on the desktop such as on the web, Netflix etc. I am just hoping it isn't anything that is severely damaged or needs replacing.

Any and all help is appreciated.

Thanks you lot!

My PC specs are:

Thermaltake Commander MS-I Midi Gaming Case USB3.0 Toolless Black Interior

Gigabyte 970A-UD3P Motherboard (AMD 970, SB950 DDR3, SATA, RAID, ATX, Gigabit Ethernet LAN, Socket AM3+) Rev. 2.0.

MSI AMD R9 380 Gaming Graphics Card (4 GB, PCI-E 3.0, GDDR5, 256 Bit, DVI-I, HDMI)

HyperX FURY Series 8 GB (2 x 4 GB) DDR3 1866 MHz CL10 DIMM Memory Module Kit - Black

Seagate BarraCuda 1TB 3.5" Hard Drive

AMD FX 8320E 3.2GHz Black Edition Socket AM3+ 8MB L3 Cache Retail Boxed Processor

Cooler Master Hyper 212 EVO 4 Heatpipes/1x120mm Fan CPU Air Cooler

Aerocool Integrator 700W 80+ Certified PSU 12cm Black Fan Active PFC TW Caps UK Cable

Seagate 1TB 3.5" SATA Desktop Hard Drive

Sandisk Plus 240GB SATAIII 2.5inch SSD



Jan 9, 2018
I am going to double check that all of the power cables are connected and there are no loose ones as I don't want it be something as daft as a loose cable.