Question PC Freezes to a halt indefinitely, since factory reset.

[needhelpandbadly]

Hello, I recently factory reset my pc without keeping any files, while booting up windows for the first time, it froze, mouse wouldn't move.

Since then it's been happening very randomly, and I can never pinpoint why. Sometimes it goes days without freezing, other times it happens multiple times within the same hour. One thing to note, I can still hear audio just for a few seconds after it freezes, then any audio playing freezes as well resulting in a buzzing sound. I can never successfully replicate the freeze.

SPECS

Windows 10
Processor: AMD Ryzen 5 2600

Memory: 16384MB RAM

GPU: NVIDIA GeForce RTX 2060

Available OS Memory: 16314MB RAM

Page File: 13475MB used, 8214MB available

Cheers !

 

[MasterBlaster22]

do you have XMP enabled? (I mean the AMD alternative to XMP)

 

[needhelpandbadly]

do you have XMP enabled? (I mean the AMD alternative to XMP)

I don't think so, I've never messed with anything regarding overclocking.

 

[ram_rat]

One thing to note, I can still hear audio just for a few seconds after it freezes, then any audio playing freezes as well resulting in a buzzing sound. I can never successfully replicate the freeze.

This was also happening to my dying GTX 970, exactly the same thing. I would suggest running stress tests on the GPU and monitor:

Power
Temps
Clock speeds

If the PC crashes during stress tests, try swapping RAM, first with one stick then another (assuming you have 2x8GB), if not try a new RAM.

But from my experience, it was the GPU, hopefully yours is not.

 

[needhelpandbadly]

This was also happening to my dying GTX 970, exactly the same thing. I would suggest running stress tests on the GPU and monitor:

Power
Temps
Clock speeds

If the PC crashes during stress tests, try swapping RAM, first with one stick then another (assuming you have 2x8GB), if not try a new RAM.

But from my experience, it was the GPU, hopefully yours is not.

I just ran Furmark for my GPU, and it actually ended up blackscreening at around 81-82 temp, which i've never seen before. should I continue with furmark or is there other more efficient ways of stress testing my stuff ?

 

[ram_rat]

I just ran Furmark for my GPU, and it actually ended up blackscreening at around 81-82 temp, which i've never seen before. should I continue with furmark or is there other more efficient ways of stress testing my stuff ?

Furmark is pretty good to stress test your GPU.

Hmm, did you try swapping out RAM sticks if you have multiple, or using another one? Either parts of your GPU are getting so hot that your GPU is undervolting to a point where it can't function anymore to save itself (best case scenario), RAM is bad (not good but okay case scenario), or your GPU is dying (worst case scenario).

Run the test again and see the voltage draw of your GPU as well as clock speeds and Temps simultaneously. I suggest HWINFO64 for this task, since it shows all the details in one single window.

If the GPU starts undervolting & downclocking rapidly after approaching 79-80C, some parts of your GPU are getting too hot to continue functioning. Hwinfo64 provides information from multiple sensors, see which one is heating up the most.

Also, look at event viewer Event ID, see what GPUID crash error code there is. See if there are any "Violation of memory access" erros.