Question PC freezes while in game and in stress test

[schwlfty]

Hi all, I'm looking for some help figuring out what’s wrong with my PC.

Occasionally when gaming my system will completely freeze and then I have to force shutdown by holding the power button down. In this state the screen is frozen with the audio stuck playing the last sound and the cursor/keyboard doesn’t do anything. This happens a couple times per week and has happened in different games.

Specs:

• MOBO: ASUS ROG Strix B550-I Gaming
• CPU: AMD Ryzen 5 5600X - 6-Core 3.7 GHz
• GPU: MSI GeForce RTX 3060 Ti GAMING X
• RAM: G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4 3600
• PSU: Corsair SF Series, SF600, 600 Watt, Fully Modular Power Supply, 80+ Gold Certified
• SSD: Western Digital WD Blue SN550 NVMe M.2 2280 1TB
• OS: Windows 10

I ran some of the OCCT stress tests for 1hr to try to deduce the problem:

• CPU, and Memory test both succeeded
• Power test: PC freezes after 5 minutes with temperatures: CPU: ~75C, GPU: ~65C

The PC was originally built 1 year ago and didn’t have issues until this September. After noticing the Power test was consistently failing I replaced the PSU. That seemed to fix the problem until last week when games started crashing again and the Power test started failing again.

Some other things I’ve tried:

• Updated BIOS
• Reinstalled Windows 10
• Updated drivers (Windows Update)
• Ran sfc /scannow (didn’t find any integrity violations)

Any ideas on what could be wrong? Thanks in advance.

 

[TerryLaze]

I would start with tuning the MSI GeForce RTX 3060 Ti GAMING X down to normal settings with msi afterburner or something (undo the overclocking) .
My guess is that this is what is crashing the system, try running furmark or other GPU heavy benches to try to confirm that.

 

[schwlfty]

I would start with tuning the MSI GeForce RTX 3060 Ti GAMING X down to normal settings with msi afterburner or something (undo the overclocking) .
My guess is that this is what is crashing the system, try running furmark or other GPU heavy benches to try to confirm that.

I haven't overclocked the GPU - or do you mean undoing the factor default OC? MSI Afterburner shows +0/+0 for core clock and memory (

http://imgur.com/a/QwPVAdS

View: https://imgur.com/a/QwPVAdS
). Is that considered normal settings here?

I ran the FurMark GPU stress test for 30 minutes with no issues (

http://imgur.com/a/jL1LSA3

View: https://imgur.com/a/jL1LSA3
). Is it worth trying another GPU test to rule out a GPU problem?

 

[schwlfty]

Any other ideas?

Here are the recent Event Viewer logs: https://drive.google.com/file/d/1lwSnGv_kU8IksHxQm5XXcVWh55lukis7/view?usp=sharing

The crashes happen right before the Kernel-Power critical errors (due to having to hold the power button down to shut down).

Some notes:

• Crashes from today are at 1/31 at 11:22pm, 10:54pm, 10:46pm while trying different games
• CerticateServicesClient-CertEnroll errors that seem to happen when I start up my PC:

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-9KTOMLA$ via [url=https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep]https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep[/url] failed:

GetCACaps

Method: GET(31ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

- Various DistributedCOM warnings:

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
Windows.SecurityCenter.WscBrokerManager
 and APPID 
Unavailable
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Could the CerticateServicesClient-CertEnroll error be causing the crash? Or is it more likely a hardware issue?