Question PC freezes while in game and in stress test

[schwlfty]

Hi all, I'm looking for some help figuring out what’s wrong with my PC.

Occasionally when gaming my system will completely freeze and then I have to force shutdown by holding the power button down. In this state the screen is frozen with the audio stuck playing the last sound and the cursor/keyboard doesn’t do anything. This happens a couple times per week and has happened in different games.

Specs:

• MOBO: ASUS ROG Strix B550-I Gaming
• CPU: AMD Ryzen 5 5600X - 6-Core 3.7 GHz
• GPU: MSI GeForce RTX 3060 Ti GAMING X
• RAM: G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4 3600
• PSU: Corsair SF Series, SF600, 600 Watt, Fully Modular Power Supply, 80+ Gold Certified
• SSD: Western Digital WD Blue SN550 NVMe M.2 2280 1TB
• OS: Windows 10

I ran some of the OCCT stress tests for 1hr to try to deduce the problem:

• CPU, and Memory test both succeeded
• Power test: PC freezes after 5 minutes with temperatures: CPU: ~75C, GPU: ~65C

The PC was originally built 1 year ago and didn’t have issues until this September. After noticing the Power test was consistently failing I replaced the PSU. That seemed to fix the problem until last week when games started crashing again and the Power test started failing again.

Some other things I’ve tried:

• Updated BIOS
• Reinstalled Windows 10
• Updated drivers (Windows Update)
• Ran sfc /scannow (didn’t find any integrity violations)

Any ideas on what could be wrong? Thanks in advance.

 

[TerryLaze]

I would start with tuning the MSI GeForce RTX 3060 Ti GAMING X down to normal settings with msi afterburner or something (undo the overclocking) .
My guess is that this is what is crashing the system, try running furmark or other GPU heavy benches to try to confirm that.

 

[schwlfty]

I would start with tuning the MSI GeForce RTX 3060 Ti GAMING X down to normal settings with msi afterburner or something (undo the overclocking) .
My guess is that this is what is crashing the system, try running furmark or other GPU heavy benches to try to confirm that.

I haven't overclocked the GPU - or do you mean undoing the factor default OC? MSI Afterburner shows +0/+0 for core clock and memory (

https://imgur.com/a/QwPVAdS

View: https://imgur.com/a/QwPVAdS
). Is that considered normal settings here?

I ran the FurMark GPU stress test for 30 minutes with no issues (

https://imgur.com/a/jL1LSA3

View: https://imgur.com/a/jL1LSA3
). Is it worth trying another GPU test to rule out a GPU problem?

 

[schwlfty]

Any other ideas?

Here are the recent Event Viewer logs: https://drive.google.com/file/d/1lwSnGv_kU8IksHxQm5XXcVWh55lukis7/view?usp=sharing

The crashes happen right before the Kernel-Power critical errors (due to having to hold the power button down to shut down).

Some notes:

• Crashes from today are at 1/31 at 11:22pm, 10:54pm, 10:46pm while trying different games
• CerticateServicesClient-CertEnroll errors that seem to happen when I start up my PC:

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-9KTOMLA$ via [url=https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep]https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep[/url] failed:

GetCACaps

Method: GET(31ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

- Various DistributedCOM warnings:

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
Windows.SecurityCenter.WscBrokerManager
 and APPID 
Unavailable
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Could the CerticateServicesClient-CertEnroll error be causing the crash? Or is it more likely a hardware issue?

 

[schwlfty]

Another update: In March I swapped the GPU and SSD which seemed to fix the problem at the time. However the last few weeks it started crashing again with the same issue as before.

Any other ideas? Is it possible the RAM is bad even after passing various memory tests?